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2024 Mercedes-Benz AMG Cle53, Mercedes-Benz CLE 300 and others recall: software

Mercedes-Benz USA, LLC reported this safety recall on September 13, 2024. It covers about 2,025 vehicles.

vehicles affected
2,025
reported
Sep 13, 2024
owners notified
Nov 1, 2024

Equipment: electrical: infotainment: software

What is wrong
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2024 CLE 300 Convertible, CLE 300 Coupe, CLE 450 Convertible, CLE 450 Coupe, E 350, E 450 Station Wagon, E 450, and AMG CLE 53 Coupe vehicles. A software error in the MBUX multimedia system may deactivate certain vehicle systems, including the cross-traffic alert that applies the brakes automatically in certain driving situations.
Risk
An automatic emergency braking system that does not function as intended can increase the risk of a crash.
Remedy
Dealers will update the MBUX multimedia system software and parking control unit settings, free of charge. Owner notification letters were mailed November 1, 2024. This is a phased recall, phase 1 owner letters will be mailed November 12, 2024, November 1, 2024, and January 14, 2025. Owners may contact MBUSA customer service at 1‑800‑367‑6372.

Recall number 24V688000

Affected vehicles

Questions about recall 24V688000

Is there a recall on the 2024 Mercedes-Benz AMG Cle53, Mercedes-Benz CLE 300 and others software?

Yes. Recall 24V688000, reported on September 13, 2024, covers about 2,025 vehicles.

What is the fix for recall 24V688000?

Dealers will update the MBUX multimedia system software and parking control unit settings, free of charge. Owner notification letters were mailed November 1, 2024. This is a phased recall, phase 1 owner letters will be mailed November 12, 2024, November 1, 2024, and January 14, 2025. Owners may contact MBUSA customer service at 1‑800‑367‑6372.

Is the recall repair free?

Safety recall repairs are done free of charge at authorized dealers. A dealer can confirm with the VIN whether a specific vehicle is included and whether the repair has already been done.

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