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2021-2023 Mercedes-Benz S 580, Mercedes-Benz S 580 4matic and others recall: software

Mercedes-Benz USA, LLC reported this safety recall on September 20, 2024. It covers about 27,190 vehicles.

vehicles affected
27,190
reported
Sep 20, 2024
owners notified
Nov 15, 2024
related complaints
16

Engine and engine cooling: engine: engine control module (ecu/ECM): software

What is wrong
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2021-2023 S580, and Maybach S580 vehicles. In the event of a mechanical failure in the engine Camtronic system, the engine control unit (ECU) software may cause the engine to overheat or stall.
Risk
An engine stall can increase the risk of a crash. In addition, an engine that overheats can increase the risk of a fire.
Remedy
Dealers will update the ECU software, free of charge. Owner notification letters were mailed on November 15, 2024. Owner notification letters will be mailed in phases, on November 15, 2024, January 10, 2025, and February 21, 2025. Owners can contact Mercedes-Benz Customer Service at 1‑877‑496‑3691. MBUSA's number for this recall is 2024100007.

Recall number 24V704000

Affected vehicles

Owner complaints about the same problem

Owners of these vehicles have filed 16 complaints about engine problems.

2021 Mercedes-Benz S 5802023 Mercedes-Benz S 5802022 Mercedes-Benz S 580 4matic2021 Mercedes-Maybach S 5802022 Mercedes-Maybach S 580 4matic2023 Mercedes-Maybach S 580 4matic

Questions about recall 24V704000

Is there a recall on the 2021-2023 Mercedes-Benz S 580, Mercedes-Benz S 580 4matic and others software?

Yes. Recall 24V704000, reported on September 20, 2024, covers about 27,190 vehicles.

What is the fix for recall 24V704000?

Dealers will update the ECU software, free of charge. Owner notification letters were mailed on November 15, 2024. Owner notification letters will be mailed in phases, on November 15, 2024, January 10, 2025, and February 21, 2025. Owners can contact Mercedes-Benz Customer Service at 1‑877‑496‑3691. MBUSA's number for this recall is 2024100007.

Is the recall repair free?

Safety recall repairs are done free of charge at authorized dealers. A dealer can confirm with the VIN whether a specific vehicle is included and whether the repair has already been done.

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