My windshield has been impacted by objects from the roadway twice and has had to be replaced each time. The first incident was in april 2019, when a chunk of ice flew off a vehicle ahead of mine and nearly shattered the entire windshield. This windshield was replaced. The replacement windshield was impacted by a small road rock while operating the vehicle in december 2020, resulting in a golf ball-sized puncture down to the adhesive sheet. Even the safelite tech remarked at the level of damage and was unable to salvage the windshield. I have never seen a road rock cause that much damage to a windshield, and I don't think there's ever been a vehicle I've owned that hasn't taken a rock at one point or another. It's unavoidable. What is not unavoidable is the clearly defective nature of these windshields. I no longer feel safe behind the wheel. That windshield will protect nothing in a high-impact situation.
2019 Subaru Ascent visibility complaints
Page 3 of 4: complaints 41 to 70 of 81, newest first, as owners wrote them.
2 windshield replacements in less than one year. 1st was november 2019 with major crack in windshield from small rock while driving hwy 60 near salome, az. Insurance replaced with oem windshield. 2nd was major crack for no apparent reason while driving on us 10 near morongo, ca in june 2020. Bumpy road, but did not hear anything hit windshield prior to it cracking. Pictures of 2nd crack attached. Replaced at own cost of $640.77 as did not want to make another claim to insurance company in less than a year.
We were driving and had a very small rock chip in the window. Within the next 30 minutes the windshield had cracked the entire from the top side of the crack all the way to the side of the windshield and cracked on the bottom all the way to the bottom side of the window. So what should have been an easy rock chip repair quickly changed to needing the whole windshield replaced at almost $1,000. The chip occurred while we were going about 30 miles an hour just getting on the on ramp to I-55 at mm 100 in springfield il.
Windshield cracked unexpectedly while driving on a smooth paved street. Crack expanded to over 18 inches long. Had to have windshield replaced.
My windshield on my 2019 subaru ascent was cracked while in motion on a highway
On the day that I bought the car, on my way back home, a small rock cracked the windshield. Over the next few weeks, the windshield cracked in 4 more spots. The quality seems really bad. I've never had this with any other car.
This is the second time this ascent's windshield has cracked for no apparent reason. The first time was within 60 days of purchase; it was replaced with a oem windshield by subaru. There was no observed object impact in either case. The attached photo is of the second crack which was noticed today.
4 days after purchasing my ascent I was on the freeway and a passing vehicle threw up a rock and hit the windshield. It was so small that normally it could have been fixed but instead it broke the windshield from the driver side view all the way over to the passenger side. The whole windshield had to be replaced at a cost of $1200 for the windshield and had to be re-calibrated at the dealership for an additional cost of $300. Here I am a year later and the same thing has happened again. Exact same spot on the drivers side where a tiny rock flew up and again cracked the windshield from the driver side all the way over to the passenger side. This is clearly a defect in the glass manufacturer that subaru is using for their vehicles and its a costly one
Windshield easily cracks and chips leading to unsafe windshield and poor visibility. It has happened when in motion and when not in motion. This has happened multiple times and I am unable replace it each time.
Window with long crack after very small rock hit windshield at lower speed (45 MPH).
The front panel of my sunroof has a large crack originating from a connection point with the vehicle. I have not experienced any impacts in this area that could explain the crack. I noticed the crack when preparing to use my sunroof.
Defective glass. Windshield and moonroof glass both cracked while vehicle was stationary. Car was in covered parking.
A crack formed in the windshield while driving starting on the left side of the vehicle, where the windshield meets the car frame. We were driving on the freeway going straight, at approx 75mph and there were no other cars around when it crack started to form. There was no rock/ item that had hit the car. In less that 24 hours, the crack grew to be 3/4 across the entire windshield. There was no area that looked like a "point of impact" and there was no "star". When speaking to the dealership, they said that many windshields these days have been cracking easier than normal, that they haven't been made well the last few years. No one at subaru informed me out this when I was buying the car, and the model and year have been added to a list of known vehicles with windshield issues.
I have had this vehicle almost 1 year. The windshield got a chip and small "spidering" happened - photo 1. Then I was driving in the rain and a rock, I'm assuming, dinged the windshield. Didn't notice anything but it was raining. The next morning I look at the windshield and there is a big crack - photo 2. To replace this, because of eyesight, is approx. $2000! No windshield should be this sensitive. There is a problem!! My 2 previous subarus, 2012 impreza and 2013 forester weathered rock chips like total troopers! This ascent, not so much!
Was at church on a sunday,vehicle was parked outside. When leaving home getting into the vehicle noticed there was a crack on front window.
Tl* the contact owns a 2019 subaru ascent. The contact stated that while the vehicle was parked, the windshield cracked without impact. The vehicle was not diagnosed nor repaired. The manufacturer was notified of the failure however, assistance was not provided. The failure mileage was approximately 6,100.
We had a rock hit our dashboard while we were pulling coming off an on-ramp onto an interstate and resulted in a small chip. Within an hour of driving it after the chip a crack resulted outward to the driver side of the window to the frame and down towards the hood to the frame. This quickly impaired our vision and made it difficult to drive. The windshield was not repairable and we spent about $950 out of pocket to repair the windshield as it had to be ordered through the dealership. On a side note after the repair the rain sense windshield wipers stopped working after the windshield repair and neither the glass shop that did the windshield replacement nor the dealership under warranty would take ownership of this issue and would not fix the defective item.
Windshield cracked halfway across just sitting in the garage. Subaru would not cover it under warranty even though the vehicle was only a little over a year old. Will not buy another subaru.
Had two chips in the windshield, one cracked and had to replace windshield. 24 hrs later had another chip and another within a couple of weeks. I only drive on the freeway once per week and don't drive much because I work from home. I used to drive 60 miles on the freeway every day for school and work when I owned a subura impreza (2007) and outback (2014) and never once had a chip in those 5 years until I purchased ascent. I expressed my concerns and was told by the dealership that the new subarus use a thinner glass due to the new eye sight feature and you do not get the option to purchase a thicker glass windshield.
I bought the car new. 2-3 months later I went on vacation and came back to a huge crack in the windshield that spontaneously appeared in my heated garage without an associated chip. It gradually expanded but I waited until after winter to replace to avoid additional chips in the winter. 2-3 months after I replaced for $700 while driving again a spontaneous crack appeared before my eyes starting at the edge and moving down without any apparent rock hitting it prior. Since then 3 additional cracks have appeared largely covering my windshield. I live in alaska and have for years. I have 4 vehicles and this one is just driven around town. The suburban windshield is covered in chips but never in my 20+ years of car ownership of 20 or so various cars have seen a windshield that cracks to this extent without large rocks even hitting it. These cracks are not a chip from a rock that expands. There is clearly a flaw with this windshield. First time I was like huh weird. Second windshield with same exact problem, there is clearly an issue. Dealer is telling me tough cookies lady. These windshields are like 1000$ to replace with the recalibration required.
My complaint is that the windshield spontaneously cracks. I have replaced my windshield once last year thinking it was caused by a small rock. 5/29/20 my wife informed me that another one has formed and due to covid my wife has not left the house much while she has been working remotely.
The windshield on my subaru ascent cracked in two different places without anything striking them. Please see pictures attached to see. On both occasions my car was parked in my driveway and when I came out there was a crack on two separate occasions. This happened within two weeks of each other.
2019 subaru ascent windshield cracks easily. Small rock on free way hit windshield and made a huge crack. 1st crack was repaired by a professional through insurance company, 2nd crack happened today 4/13/20.
We are now on our third windshield replacement. Since owning this vehicle - we have had the windshield crack for no apparent reason. It is extremely fragile. I have owned numerous cars and have never seen anything like this! Year ago we used to live down the road from a gravel pit and experienced a lot of loose gravel from trucks and other vehicles - and never saw any cracked windshields. Every repair is almost $1,000! We replaced the first one only to have the new windshield crack 2 weeks later. This is ridiculous. This is our first new car and it is costing us more than any of our used cars ever has. Subaru is ignoring us as none of my emails or phones calls have been returned.
The windshield spontaneously formed a crack near the eyesight cameras that eventually spanned the entire windshield after a few days. Was driving on the highway with no other vehicles in the area. No impact occurred. Immediately the eyesight stopped working as well.
The windshield cracked while driving in the freeway.
Our windshield cracked and we had to replace it not too long after purchasing. We have had problems with our heater locking and not being able to turn it off or our drunk locking and we cant open it we are unable to unlock it.... We put in several complaints about a grinding noise when we break since we bought the car. I noticed it when I first drove it and they told me it was normal. When the car takes off there is a shake and stall before it moves. Also when driving it feels like it jolts and then goes again also a complaint....
A pebble from a gravel company hit my window while I was in motion on a highway, causing a small chip. By the next morning a crack across my entire windshield had appeared.
Was driving approx 40 MPH when I heard a small bang. At first I thought I kicked up a small stone. 30 seconds later a crack developed in front of the front seat passenger. At first it was only about 6 inches long. An hour later it was close to 18 inches
Windshield cracked against the driver's side pillar about midway up while sitting in driveway. Within a couple weeks, crack increased in size until in front of drives view.
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