2013 Subaru Legacy transmission complaints

Filed Jan 17, 2019 · Electrical, Engine · CO

Extended crank issue - I've had an extended crank issue with my car for the last 10 months. The car has been taken to the subaru dealership where it was purchased 3 time. The car spent 30 days in the shop due to this problem. The car is having a very hard time starting after it's been sitting for a few hours. And sometimes not starting at all, when it does eventually start it's cranking for an additional 10-30 seconds. One it does start the engine knocks and runs rough until it warm, then goes away. When the car was at the dealership, I was informed that the extended crank is a known issue for the year I have. I was told the computer system in the car needs to be replaced in order to fix the problem. I representative from subaru came out to the dealership to look at my car and 2 others same year make and model that were having the same problem. The representative deemed it "normal" he said " nothing I can do until a recall gets approved" and "subaru needs to fix bugs in the system". He also said that while the car has the extended crank issue it is putting more wear and tear on the engine and it would soon need to be replaced. I was then sent on my way because, they couldn't do anything for me. Needless to say the car is still having issues because of the extended crank, nothing has been resolved.

Filed Nov 15, 2016 · Transmission · 49,000 miles · NJ

About mid september my son took the car in due to a noise he heard, was advised that it was the serpentine belt & needed to be replaced. Had the recommended service done..heard noise again and returned car, was advised "tech can not duplicate noise". Took car back 3rd time and made tech get into car with him to go for ride..tech now hears noise and advises my son to leave the car, you'll have it back in an hour. A couple hours later he gets a call advising that they couldn't diagnose the problem and would contact a field engineer to respond to this dealership and would give him a loaner car. When asked over the phone whether he could drive his car he was advised the "car was unsafe". We were advised that the transmission problem was diagnosed over the phone when we went to pick up the loaner car. When asked if we are getting a refund for a replacement belt that was not bad we were advised that "there was a known problem with the belts but there was no recall". Noise would start at 15mph and above.