While attempting to park in a parking spot with a concrete parking lot stop the car experience an unintended acceleration and did not engage the safety braking system causing the car to jump over the concrete parking lot stops and hit a light lost and concrete supporting barrier behind the concrete parking lot stop. There were no warnings and this caused injury to the driver and passenger. A police report is being issued as well as contact with the car manufacturer. This is the second time this unintended accelerated occurred however this is the first incident where damage to the car and injury occurred,
2017 Subaru Outback driver assistance complaints
Page 2 of 2: complaints 11 to 35 of 35, newest first, as owners wrote them.
Front windshield without warning had a stress crack appear on the passenger side from the top of the windshield to the middle. NO foreign item caused the damage. Again, the crack appeared without warning. My insurance company set up appointment with Safe Lite Auto Glass to replace the cracked windshield on August 2, 2022. The crack has now extended diagonally across the windshield as of Sunday July 31,2022. Because of the safety risk involved, I felt it was imperative to have it replaced ASAP. Plans are to reach out to the dealership on Monday August 1,2022 for their inspection and assessment.
Wife was in a Collison on the freeway in Phoenix. She believes none of the collision avoidance devices worked properly to help prevent the accident. She heard no alarms or dings associated with the avoidance systems on her outback. She didn't feel the brakes lock up like they normally would. She feels if this truly is an issue, can she trust any of these safety features, which if working, could help avoid hitting everything from a person to a vehicle and injuring or killing her or someone else. We have not tried to reproduce this issue since the car is damaged and out our house. We have also not taken it to a dealer for the same reason. We did call Subaru and all they cared about was being sued. Which we said we did not want. We just wanted to make sure all systems are working or if there is an issue. They would not help or even offer to inspect the car. They told us we need to hire a 3rd party investigator. Which we don't even know who or where that would be or how to find one. No known issues with the system prior to the accident.
received clean bill of health for battery after 10/24/19 service at dealership. AAA replaced battery on 10/31/19 when car would not start. Car would not start. Had to jump battery on 3/15/21. Car would not start. Had to jump battery on 6/20/21. Car would not start. Had to jump battery on 6/21/21. AAA replaced battery on 6/22/21 when car would not start. Blind spot monitoring turns itself off about 50% of the time. Repaired multiple times at dealership.
Complaintpurchased vehicle on 8/15/2017. Started having electrical issues that have persisted consistently. Incidents include radio freezing, radio updates and problems still persist, full radio / screen replaced, lights on the cpnsole pulsing during a highway night drive, notice from starlink that my system was not working and I recently just had my battery replaced for the fourth time in 43 months of owning this auto. Most recently I couldnt start my car and was stuck at the south rim of the grand canyon. Had to get the auto to flagstaff subaru to get the battery replaced. No one mentioned that this issue was recurring and widespread problem. When I got my car back to las vegas, I took the car in to the las vegas subaru dealer on april 8, 2021. The car was picked up by me on tuesday ap 13, 2021. I was told that they did an update and that the problem would be fixed. There is no way to tell if that is even remotely correct as there is a new battery (again the 4th battery) in this vehicle and who knows when and where I will get stuck next. The time periods between incidents are as little as a few months and beyond. I literally just read an article today about there being a class action lawsuit for this very same issue for 2016-2020 subaru outbacks. No one in the service department or at subaru national 800 number mentioned this to me. After this 4th battery incident, I did make a complaint to subaru's national office
This is a re-submission of complaint no 11398779. Photo files failed to upload. I had just entered the golf course parking lot and had turned right to enter a perpendicular parking slot. My speed was less than 5 MPH. My car suddenly accelerated out of control, hit a concrete parking block (6 in high) and then over a 1 foot high wall which was 3 feet from the block. The car ended up on a down slope and the rear wheel fortunately caught on a retaining wall. I was not injured and the airbags did not deploy. There was one witness to this terrifying event which occurred on february 4, 2010 at about 8:10 am. It occurred in a part of the parking lot I have used at least 50 times in the past year. Several members have said they are afraid of parking in these spots and will never use them again. The component that failed is unknown to me, but I feel it is a definite safety risk. I was fully insured and the minor damage to the car was covered by my insurance.
Safety defect operator data: blind spot indicator is only presented on external review mirror. Data should be provided in center instrument cluster rather than having to deflect focus from direction of travel.
I had just entered the golf course parking lot and had turned right to enter a parking slot. My speed was less than 5 MPH. My car suddenly accelerated out of control, hit the concrete parking block and jumped over a 1 foot high wall which was 3 ft. Away from the block. The car ended up on a downslope and the rear wheel fortunately caught on a retaining wall. I was not injured and the airbags did not deploy. There was one witness to this terrifying event which occurred on february 4th at about 8:10 am in a parking spot that I have used at least 50 times in the past year.
I had backed my car up to the front of the garage. I came to a complete stop. As I tried to put my car in park, my vehicle catapulted into the garage which was directly behind it. I believe my car experienced "sudden uninterrupted acceleration". My cinder block garage partially collapsed and need to be completely razed.
On curvy mountainous roads at or below posted speeds, the eyesight system brakes engage dangerously (e.g., traffic) and unexpectedly. The eyesight system is incorrectly sensing hillsides as hazards. The eyesight alarm is similarly triggered on street intersections.
Windshield was cracked from stone chip. Had to be replaced and eyesight system recalibrated. Second windshield was installed. Has 2 stone chips. I have never had to have a windshield replaced prior to owning this car.
The rear hatch after use it appears to be closed. It does not indicate it is not latched or closed and drains the battery and the car does not start. The back up indicator did not alert me that there was a car coming across behind me.
Vehicle was in motion on a highway when the driver heard the windshield crack. Driver never saw any item strike the windshield. Because eyesight sensors have to be recalibrated after a windshield replacement, this incident cost almost $1000 to repair.
My vehicle developed a crack that has transversed the entirety of the windshield, necessitating its replacement. The crack began on the lower left (driver's) side and moved across to the right (passenger's) side before curving back and upward toward the location of the rearview mirror. This has obscured the eye sight cameras and impaired the safety mechanisms in the vehicle. The vehicle was parked when the crack began with no precipitating damage observed to the windshield. The crack continued to grow over the course of several days. ~`````````````
I had a crack repaired, it isn't good though.
Passenger side on windshield got cracks about 2 feets when we are driving on i5 near sacramento city 6/26/2020 driving toward la
Windshield cracked
Tl* the contact owns a 2017 subaru outback. The contact stated on three occasions while driving 25-35 MPH, the automatic collision braking system engaged when there was no object present. The contact mentioned it happened while approaching a curve. Additionally, the brake pedal was depressed to the floorboard however, after pumping the brake pedal the brakes worked as designed. The automatic collision warning indicator warning light was illuminated. The vehicle was taken to wyatt johnson subaru (2425 wilma rudolph blvd, clarksville, tn 37040, (931) 648-4300) where the contact was informed that the vehicle worked as designed. The vehicle was not diagnosed nor repaired. The manufacturer was not contacted. The failure mileage was approximately 18,000.
Key stuck in the ignition after engine turn off and in park.
Key gets stuck in the ignition. The car drives, turns off, and turns on like normal however, when the car is put into park, turned off, and the the key is attempted to be removed the key does not come out. It only comes out after sometimes an hour or more of putting the car into drive and then into park again. This happens every time I attempt to remove the key.
On multiple occasions (when starting in driveway - stopped, while driving in parking lot - 5 MPH, driving in town - 25 MPH, while driving on highway - 60 MPH) all advanced safety features are disabled including (but not limited to) eye sight (fab - forward auto brake, acc - adaptive cruise control, las - lane assist steering), rab - rear auto brake, rear cross traffic alert, blind spot detection, park brake, ABS, traction control, power steering. Note that the failure of these systems does not cause a check engine condition and no error codes are logged. The dealer indicated that the first 4/5 failures left no codes. The next failure was delivered to dealer while running in a failed state. Dealer reported no codes found. Since the dealer did not report this to subaru I will be reporting this problem to subaru.
The automatic rear braking is overly sensitive and slams on the brakes anytime I back out of a driveway; unless I come to a complete stop at the moment the tires make contact with the street. The dealer tells potential customers this can be adjusted, but when I took the car in for an adjustment, the service department told me it was against the law to adjust it. Subaru claims it's working as designed, but they've never tested it on the road. The only thing they do is plug it in to their computer; and they find no error codes. The 2018 subaru outback is not as sensitive.
Lease date | 08/25/17 on 01/17/18 after several days of the eye sight system turning on and off, I notice that a piece of foam had fallen in the way of the passenger camera. I notified subaru of america of this through their website and mike shaw subaru fixed the issue. Today, after two day of eye sight system turning on and off, I notice that a piece of foam had now fallen in the way of the driver side camera. I have not had this repaired. Both events severely interfere with the cars safety features from operating and, in the case of the first occurrence, the auto braking system did deploy incorrectly at times.
Since purchase on 2/19/17 from parker subaru cda, complaint of shaking front end, wandering on highway and freeway from side to side in a dangerous manner, from complete loss of steering in snow, slush and gravel as of 2/28/17. I have been very specific about the incidence. Going in my driveway at least 8 inccidents; in snow or slush conditions, in depts on only a couple inches or less in the winter of 2017. In the summer of 2017 three incidents of complete failure was reported on grave road at speeds of 15-MPH, I have had the very same complaint every visit: 2/28/17, 3/23/17, 4/6/17. 9/13/17, 10/22/17, 1/22/17- @ parker subaru cda.
Tl* the contact owns a 2017 subaru outback. The contact stated that the reverse automatic braking system independently applied itself. The contact stated that this was due to the asphalt being at an angle where it was close to the sensors of the vehicle. Autonation subaru scottsdale (15678 n northsight blvd, scottsdale, az) informed the contact that they would need to temporarily disable the feature to prevent future failures when reversing the vehicle. The manufacturer was contacted and stated that the braking system was operating as designed. The failure mileage was approximately 2,000.... .updated 11/16/17 *bf vehicle purchase date should be or before incident date updated 9/7/18
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