Tesla provided notification of the federal safety agency Recall No. 21V-00D regarding the coaxial cable affecting camera visibility on 12/31/21. There is no estimate of when they will replace this cable, just that they have no parts available. I believe a reasonable time has passed and would like to have this safety issue resolved.
2019 Tesla Model 3 electrical complaints
Page 4 of 4: complaints 71 to 94 of 94, newest first, as owners wrote them.
The contact owns a 2019 Tesla Model 3. The contact received notification of the federal safety agency Campaign Number: 21V00D000 (Electrical System, Visibility, Back Over Prevention) however, the part to do the recall repair was not yet available. The contact stated that while stopped at a red light, the rearview camera was inoperable. The manufacturer was made aware of the failure and scheduled two appointments for an associate to go to the contact's residence for the recall repair; however, the manufacturer canceled the appointments. The contact was instructed to use the side-view and rearview mirrors. The failure mileage was approximately 15,000.
The contact owned a 2019 Tesla Model 3. The contact stated that while driving at 57 MPH during rainy weather conditions, when hitting a puddle the vehicle then drastically slowed down and fishtailed veering to the left. As a result, the contact crashed into the divider. The air bags deployed. A police report was filed. The vehicle was towed to a AAA center where it was confirmed a total loss. The contact mentioned that the failure could be related to Phantom Braking. The manufacturer was not informed of the failure. The failure mileage was 27,140. It was determined that there was no phantom braking at the time of the accident. Consumer stated he would like to withdraw the complaint.
The screen on my Tesla fails routinely (everyday) while driving and then reboots after about 3 minutes. This happens abruptly with no warning. Tesla has told me (verbally) that it was reproduced in their service location in Palo Alto. During this time, I have no idea of my speed or any other vehicle status, such as lane keeping, collision warning, navigation, heating, etc. I have tried to remedy this issue with Tesla service repeatedly over two months, and the interactions have been unsatisfactory. Tesla does not seem to appreciate the potential seriousness of this issue and the risk to ourselves and others. Tesla Service at Sunnyvale, CA, encouraged me to continue driving, even though I pointed out the risk of "driving blind". My family is very wary of this vehicle now.
Tesla implemented a software "update" 2021-12-24 and removed basic functions making driving in everchanging CA weather a hazard. Both Front and Rear defrost buttons were constantly across the bottom bar of the touchscreen in the car before the software update on 2021-12-24. After the software update, the functions have been removed from the ever-present bottom bar. Because the touchscreen is the only way to turn on the defrost, this is a hazard. Now istead of simply pressing a button on the bottom of the screen, you have to press the car, then go to "climate" then turn on defrost. This is now a 2 or 3 step process. The other way to turn on defrost is to "Swipe" up on the temperature, and this (if the climate control is off) will automatically turn ON the climate control. On the new screen, I then have to hit "climate off" and also "defrost on". This is unsafe. Standard functions such as: Volume, Temperature Control, Defrost should be a SINGLE PRESS away, not hidden behind several menus. Attachments Description: OLDUI.PNG this is the OLD User Interface. Notice bottom bar on bottom of "Screen" I have circled the defrost buttons in pink. NEWUI.PNG this is NEW User Interface. Notice the bottom bar now does not have the defrost buttons, but instead a "Toybox", Phone, and other icons that have nothing to do with driving a car.
The contact owns a 2019 Tesla Model 3. The contact stated that while charging the vehicle, the contact was coughing and had sinus issues. The contact's wife informed the contact that she had difficulty breathing while driving the vehicle. The contact stated that there may be an ozone leakage from the battery, underneath the vehicle and the fumes came into the cabin. The vehicle was not diagnosed nor repaired. The dealer and manufacturer were not made aware of the failure. The failure mileage was unavailable.
When warming the cabin, rear vents will often blow very hot air, sometimes in excess of 100f, compared to the front vents. Even during the summer when the front is blowing cold air, the rear will still blow hot air.
White block appeared on screen, would not clear. Blocked visibility of any displays under the block, including gear selector, speed, energy status, turn signals, most of any other display, such as maps, camera display. Block remained when we left the car, and returned. Only could clear w/ display reset, which I uncovered once I returned home and looked online. White block did not appear to impact driving, but obscured basically every driving feedback you'd expect from a dashboard.
Driving on highway 280, the auto-pilot stopped working and driving became erratic and unsafe with random accelerations/decelerations. I had no choice but to keep on driving. Tesla kept confusing me with their service arrangements while I needed to use the car every day. It took a week to arrange for service. The car sat for a week at the dealership with no communication from tesla. Then they sent a laconic request to pay them $1,070 --- while I know my car, being 10 months old is under warranty. Mice ate a wire within the auto-pilot cables. Tesla claims this damage isn't covered by warranty! The damaged cables are in a compartment which is completely unprotected against mice or anything. It should have been protected with at least a metal mesh. I asked why isn't that compartment protected to prevent rats/mice from entering it; after all, 300+ million american garages have cars and mice co-located... Their answer: 'that's the auto-industry standard'. My reaction: "I did not buy my car from the auto-industry standard; I bought it from tesla (which completely deviates from the "industry standards!)" I am requesting tesla to issue a 'recall' for installing a metal mesh around the sensitive auto-pilot cabling compartment. Also, I am requesting a full refund of my expenses, plus compensation for the frustration and for the various troubles I had to go through. The no.1 problem with tesla's supposed 'service' is that they obviously believe that tesla cars do not need any service. Here is their email to me from 10/15/20: "your tesla service invoice is ready for review. Please review and accept the tesla service invoice for your visit. Review and accept ". I cannot access that contents anymore. The email simply said accept this charge of $1,070 without explaining anything about the reason for the damage. Thank you, yair barniv
Tl* the contact owns a 2019 tesla model 3. The contact stated that he purchased the special feature adaptive auto pilot back in 06/2020. The contact stated that the automatic emergency braking activated independently while driving 65 MPH, almost bringing the vehicle to an abrupt stop three times on the same day. The brake pedal was depressed to deactivate the feature, allowing for the vehicle to accelerate. The vehicle was taken to tesla (840 providence hwy, dedham, ma 02026 (781) 471-3001) to be diagnosed. The mechanic was unable to duplicate the failure. The manufacturer was contacted and informed of the failure. The manufacturer suggested that the feature be turned off. The vehicle was not repaired. The failure mileage was 14,000.
This occurred this past saturday in a nordstrom rack parking lot in dallas. My reason for being at this shopping center was to do a quick return at nordstrom's rack. I opened the back door of my tesla and grabbed my return. I walked away from my car, believing that the smart locking system would secure the contents of the car and the vehicle itself. I was in the store for approximately fifteen minutes. When I returned to my car and opened the back passenger door to put in the empty nordstrom's bag, there was a man hiding in my back seat, under my dog's blanket. He was wearing black gloves and was holding my tesla charger in his hands. I screamed and two young girls came over to try to help. We backed away from the vehicle. The man then crawled into my trunk from the back seat, popped open the trunk from the inside and climbed out. He looked at me, shaking his head, and called me crazy over and over again while security was present. He wandered away for an hour and forty-five minutes. Security kept an eye on him while waiting for dallas police to arrive. Police caught up with him after he wandered back to the same vicinity. The police took a case report, found out that the suspect had warrants out for his arrest, handcuffed the man and put him into the police car. I don't feel safe when I leave my vehicle, and this should never have happened. Here are my issues: obviously, my doors did not lock as soon as I closed them. There is about a five to ten second pause until I completely walk away from the car before it actually locks. That is how this man got into my back seat. He could have strangled me with my charger, raped me, and then killed me, and not one person would have ever seen him. I am not sure how I should proceed. I do know that every tesla owner should be aware of this dangerous occurrence.
The only display in the car will turn off while driving. This causes a loss of all readout. You lose the speed you are traveling, HVAC, backup camera, safety warnings, etc. This has happened over and over. This has been reported to tesla and they declined to fix it under warranty when first reported at approx 1500 miles. This is not a road legal car when the only display intermittently stops working for an undetermined amount of time while in use.
Immediately prior to downgrade my tesla model 3 configuration from standard plus (240 max charge limit) to standard configuration (220 max charge limit), I could charge to 239 charge limit. At the downgrade, in conjunction with a software update, after the synchronization/calibration period took place, my new configuration of standard had a charge limit of only 207/208 at 100% charge, which is an immediate loss of charging limit of 31+. This is a 50% greater drop in charge limit than was agreed. The charge limitation was supposed to be only a 20 miles drop, but it ended up being 31+ drop in charging limit. My battery is and has always been in good health. The method of reduction in charge limitation was originally communicated to be a simple software limit. However, I was later told that the limit in charge level was achieved by actually turning off cells within the battery block. If turning off cells is in fact the method used to limit the charging capacity of the battery, then it is very concerning since not only is it a fraudulent removal of capacity - but a much greater drop in charging capacity than the charge capacity I purchased - but it also leaves me in a situation where I can only charge to 166 miles to maintaining my battery's health condition at the recommended max 80% charge level. At an 80% charge level of the now 207/208 100% maximum charge limit I will only get 166 charge. At 80% of my standard configuration I would have been able to charge to 176. If I had known this artificial and fraudulent reduction in charge limit would have been imposed I would have not downgraded to standard. The charge limit on the non-downgraded standard plus configuration has been increased to 250 from 240. So, today without the downgrade my 80% charge limit would be 200 instead of 166 - a 34 charge increase - or - a 43 increase at 100% charge limit!!
I previously submitted a concern with this car that occurred in december 2019. Tesla in milford, ct had the car in service for 23+ days because of errors with the car: alert messages included (but weren't limited to) power reduced, front motor disabled, etc. The car kept powering off while I was driving and the brakes and steering malfunctioned. Tesla ultimately diagnosed the problem as a "shorted penthouse harness." two weeks after receiving the car back, the error messages reappeared. The car broke down again and had to be towed back to tesla in milford, ct. While tesla indicated that the prior issues were resolved, they obviously weren't. The car shut down again while I was driving on the interstate and also in the city. The brakes and steering didn't function properly. I received error messages indicating power reduced, brakes disabled, power steering disabled, front motor disabled, automatic emergency braking disabled, car may be free rolling--just to name a few. This car is unsafe and unreliable. As of today, the car has been in service for 28+ business days; however, tesla told me they worked on the car over the weekend, which would indicate the car has been in service over 30 days.
The driver was involved in a fatal accident in which the auto-pilot and/or lane-assist features failed, causing the vehicle to travel out of its lane and into oncoming traffic while traveling west on osceola polk line road east of sullivan road in florida. The tesla then collided with a vehicle in oncoming traffic, killing the driver of the tesla. Florida highway patrol and osceola county firerescue investigated.
This incident happened because of sudden acceleration issue in tesla mode 3 in our parking lot. I was parking between 2 cars on my right. So, was really slow. While turning there was a sudden acceleration and the vehicle was at a high speed. Since, I was turning, the car rotated at the high speed and in the process my car hit car on my left, 3 cars on my front. There was severe damage to my car and a flat tire. Fortunately, no people were affected. When the accident happened, all systems stopped functioning.
My vehicle is experiencing wire issues resulting in error messages such as "power reduced, front motor disabled, etc" that disable safety features such as the turning signals and issues with braking and steering. The vehicle will power off/shut down while driving and restart. The car is currently in service for the past 2 weeks and other than notifying me that there are "wire issues," tesla has been unable to diagnose the cause of the problem or fix it.
I was parking in my drive way. I thought I placed the car in park . My foot was on the brake. So I opened the driver door. When I took my foot off brake the car lunged forward.the door was opened and I had both feet outside the door. I tried to push the park button . The car went into reverse. This caused the driver door to impact the building and damadge the door.
The high voltage battery the new car was purchased with had damage to the 4 jack points that required the battery pack to be replaced. The original battery would charge to the full range purchased, however, the new battery that was installed will not charge to the full amount of range purchased. I brought this up to service before I picked up the car from service. They tried to get it to fully charge multiple times but it would not. I asked to see the battery health report and they declined. If you purchase a new car with x amount of range, when the battery is charged to 100%, it should display the range you paid for. They told me if I was unhappy with the range, I was free to file an arbitration claim. On the way home I almost ran out of battery and could have really used the extra capacity that I purchased.
The back up camera video feed has purple and green vertical lines that goes through it intermittently like there is a short. The issue was reported to service via email with a picture for them to be able to identify and repair the problem at a future service appointment. I was then told via txt that this was not a warranty issue and they could only provide an estimate to have the problem corrected at my expense. Having a faulty backup camera feed is definitely a safety concern when you are trying to use it to back up. They should take these reports seriously and not dismiss them.
The only display in the car locked up, turned off, and turned back on approximately a minute later while I was backing up which caused loss of all readout including the back up camera, MPH, access to many other vehicle features. I reported this to their service group with a date/time stamp for them to identify and repair the problem but was told that they would not look at this under warranty but they could provide an estimate to have the problem corrected at my expense. This is a safety issue and should be covered under the new car's warranty. The one and only display should never lock up while the vehicle is moving but if it does, service should take all reports of this occurring very seriously.
I just bought the new tesla model 3 last week for long run battery but it's not giving me full rang of miles and dropping crazy amount of battery . The way tesla is telling the people about mileage , it's not working that way , I have long rang mileage and it's supposed to give 310 mileage after full charge and that's only reason I bought this car because every day I'm driving around 200 to 270 mileage . But true is it not giving me that mileage at all and just giving me only 230to 250 all together after my full charge whole night , and so I have to stop by somewhere every day to charge my car to go home with enough mileage . For me it's doesn't not make any sense at all since you are buying long range distance car and you are not getting what you accepting .
While driving through my work place parking lot, my tesla suddenly stopped and displayed a fault code and requesting immediate return of the car to a tesla service center. My car would not unlock the doors when I tried to exit, either via the touch screen unlock icon, electric door unlock button, or using my phone app. I ended up using the emergency door open latch to get out of the car to call for assistance. I closed the door behind me but was unable to reenter the car. Tried my key card and my phone app to unlock it but to no avail. The car ended up having to be tow away.
I was moving forward at ~15 MPH over a set of railroad tracks on a city street when both electric motors stopped working bringing us to a halt on the tracks. The car would not switch into neutral to allow it to be pushed off of the tracks nor would it release the brakes until put into tow mode which required 4-5 people to push at that point. There were no steps displayed to get the car into a mode that would allow it to move.
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