The contact owns a 2023 Tesla Model 3. The contact stated that while in reverse (R) and backing up at approximately 5 MPH down a slight incline, the vehicle accelerated inadvertently. The contact stated that she turned the steering wheel to the right to get on the road. The contact had taken her foot off the accelerator pedal when the vehicle gained momentum and drove backwards about 50 feet and crashed into a tree with the rear end. The contact stated that the passenger side rear bumper and an aftermarket trailer hitch were dented, crumpled, and bent. The contact stated that the rear windshield was cracked on the driver's side. The contact stated that the regenerative braking feature never engaged. The contact also stated the steering had locked, and she was unable to turn the steering wheel. The contact stated that there were no warning lights. The tree had stopped the vehicle, and the contact stated that she was unable to restart the vehicle. The contact stated her left eye had a bruise, and there were no other injuries. The police were called, but advised that since there were no serious injuries or other vehicles involved, there was no need to send an officer to the scene. The manufacturer was notified of the failure. The contact had the vehicle towed to a dealer. The vehicle was not diagnosed and was not repaired. The failure mileage was 9,840.
Tesla Model 3 windshield crack problems
17 of the 4,407 owner complaints about the Tesla Model 3 describe windshield cracks, most of them for the 2020 model year.
- owner complaints
- 17
- worst model year
- 2020
- typical mileage
- 13,428
By model year
- 20252
- 20233
- 20222
- 20205
- 20192
- 20182
- 20171
What owners say
While parked at home, my Tesla Model 3 developed a spontaneous windshield crack with no known cause. The car had not been driven recently, and there was no visible chip, impact, or external force involved. I believe this is a stress or pressure crack, which compromises visibility and may reflect a structural flaw in the glass or how it was mounted. I submitted a warranty claim through Tesla’s app and preserved the vehicle in its exact state for inspection (no washing, no driving, no impact). Tesla denied the claim without conducting a physical inspection or providing any supporting evidence. This kind of uninspected warranty denial is unacceptable, especially for a crack that can impair driver visibility. I have found similar reports from other Tesla owners online, indicating a potential pattern. If this issue is systemic, it could pose a broader safety risk related to poor windshield durability or design tolerances. I am asking the federal safety agency to investigate this issue and Tesla’s handling of it.
I am reporting a spontaneous windshield crack that developed on my 2020 Tesla Model 3 Performance under normal operating conditions. After exiting a routine drive-through car wash in Las Vegas on a hot day, I noticed a hairline crack in the windshield. It originates from the very bottom edge within the black ceramic frit area, curves upward, and spans across the glass. There are no impact points, chips, or pits of any kind. I brought the vehicle to Tesla Service, where the Service Manager visually confirmed it is a stress crack not caused by external damage. Despite this, they stated that Tesla does not offer goodwill or warranty repairs for windshields, regardless of the nature of the failure. This raises a serious safety concern. A windshield is a structural component of the vehicle and critical for driver visibility. A spontaneous failure like this without external cause compromises safety, especially at highway speeds. There are numerous reports of similar spontaneous cracks in Tesla Model 3 vehicles, often originating from the same area. This suggests a potential systemic defect in the design, installation, or bonding of the windshield. I am requesting that the federal safety agency investigate this issue for safety implications and possible structural design flaws.
The contact owns a 2023 Tesla Model 3. The contact stated that while driving at an undisclosed speed, a rock struck the front windshield, causing a crack. The contact stated that the front windshield had previously been replaced for the same failure. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 23,000.
Windshield is defective which appeared crack without any solid object hitting incidence.
A crack appeared on the interior of the windshield, with no marks of any exterior impact and no external crack or other mark on either surface of the windshield. The crack originated directly from the windshield positioned camera/rear view mirror.
The vehicle was sitting in my driveway during a lower than normal temperature (18 defrees f). The car ha d ot moved at all due to snow fall around the area. The car was warmed up with the automatic function and a U shaped crack appeared in the windshield almost fully closing on itself and there was a crack along the bottom of the windshield. There were no prior chips or issues. The window was since fixed but I feel this is a warranty issue. The windshield shouldn't just crack like that in cold weather.
Car windshield cracked when the defrost run after snow fall. Car was parked in the driveway.
Back windshield spontaneously cracked from the heat.
The car was parked and the. windshield spontaneously cracked, involving approximately half of the length of the windshield
Related recalls
Visibility: power window devices and controls
- What is wrong
- Tesla, Inc. (Tesla) is recalling certain 2017-2022 Model 3, 2020-2022 Model Y, and 2021-2022 Model S and Model X vehicles. The window automatic reversal system may not react correctly after detecting an obstruction. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 118, "Power-Operated Window Systems."
- Risk
- A closing window may exert excessive force by pinching a driver or passenger before retracting, increasing the risk of injury.
- Remedy
- Tesla will perform an over-the-air (OTA) software update of the automatic window reversal system, free of charge. Owner notification letters were mailed March 31, 2032. Owners may contact Tesla customer service at 1‑877‑798‑3752. Tesla's number for this recall is SB-22-00-013.
Recall number 22V702000 · Recall details
Visibility: rearview mirrors/devices: interior
- What is wrong
- Tesla, Inc. (Tesla) is recalling all 2017-2020 Model 3 vehicles. The rearview camera cable harness may be damaged by the opening and closing of the trunk lid, preventing the rearview camera image from displaying.
- Risk
- A rearview camera that does not function reduces the driver's rear view, increasing the risk of a crash.
- Remedy
- Tesla Service will inspect and install a guide protector and new cable harness as necessary, free of charge. Owner notification letters were mailed April 24, 2022. Owners may contact Tesla customer service at 1‑877‑798‑3752. Tesla's number for this recall is SB-21-17-008.
Recall number 21V00D000 · Recall details
Questions about the Tesla Model 3 windshield crack
Which Tesla Model 3 years have windshield cracks problems?
The model years with the most reports are 2020 (5 complaints), 2023 (3 complaints) and 2018 (2 complaints).
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