When backing out of my garage, and reverse my car often times stops violently on its own
2015 Tesla Model S driver assistance complaints
Page 2 of 4: complaints 11 to 40 of 71, newest first, as owners wrote them.
The contact owns a 2015 Tesla Model S. The contact stated that the center display screen became inoperable. The contact stated that the defroster, exterior lights, back-up camera and radio were inoperable. The contact stated that the vehicle occasionally stalled. The vehicle was taken to the local dealer where it was diagnosed and determined that the center display screen needed to be replaced. The vehicle was not repaired. The contact related the failure to the federal safety agency Campaign Number: 21V035000 (Back Over Prevention, Visibility, Exterior Lighting) however, the VIN was not included. The manufacturer was contacted, and the contact was referred to the dealer. The failure mileage was approximately 79,000.
The issue began during the week of April 10, 2023. I started to experience significant steering wheel resistance in 90 degree intervals. My initial assumption was the power steering was starting to fail. The amount of force required to turn became progressively worse towards the latter half of the week. However, there were no warning lamps or messages indicating there were issues with the car. On the morning of Friday, April 14th after dropping my kids off at school, I was using the vehicle's Autopilot function while turning on an eastbound interstate on-ramp and noticed the car began to veer off course towards the concrete ramp barrier, forcing my to immediately grab the wheel to prevent a collision. It felt as if the wheel was stuck again at one of the 90 degree intervals mentioned above. I've driven this route countless times utilizing the feature and have never had an issue. It's worth noting that the resistance was felt regardless of whether or not the Autopilot feature was turned on. That afternoon I took my vehicle to the local Tesla service center and the representative immediately said it sounded as if the u-joint was going bad. They took the car in and had the part replaced within 24-hours. That evening I browsed numerous forums and learned this is a common issue due to the u-joint's lack of protection and exposure to the elements. I have never submitted a safety complaint before but the fear I experienced that morning combined with the lack of any warning lamps or notifications from the vehicle compelled me to share. I do believe this is a broader issue that needs to be reviewed.
My 2015 Tesla Model S was driving with autopilot on 3-17-2023 at 5:45 pm PST near the intersection of Lafayette St and Memorex Dr. in San Jose California when I noticed it panicked and slammed on the brakes while traffic was flowing at about 40 mph. The day was clear no rain, fog, or obstructions. There was a Jeep approaching faster from my rear left in the next lane but it wasn't in front of me. No other cars were in front of me either. There was traffic directly behind me and the car suddenly braked nearly causing an accident from the rear. The car showed an icon of a person in red (An indication of what it was braking for). However, there was no person in the area. I immediately hit the acceleration pedal to avoid the accident from the rear and to keep the car moving. The car never showed a "person" indicator before in the 4 years I have owned it. I know the newer models show it but not this year. I immediately requested service through Tesla as the car has phantom braked for ghost cars in the past but never a ghost person and it almost caused a serious accident. I was told by Tesla that there is nothing they can do and that I needed to press the "Push to talk" button in the car and say "Report a bug". I told them in a moment like that I am more focused on preventing an accident and that is not a good solution. I did provide the time, day and conditions to them.
When driving with autopilot engaged, the vehicle sometimes gives alerts even when there is no vehicle or obstacle in its path. Immediately once the driver takes control, the autopilot does not disengage but continue as usual. The autopilot suddenly brakes or slows down even when there is no obstacle on a freeway.
Fatal Tesla Accident. Cause unknown. Vehicle suddenly left the highway resulting in fatal collision. Tesla model 2015 S D
Tesla sent an “Over the Air” software update to my car that compromised the original functionality as designed at the date of manufacture. The software includes advancements that when installed on the original MCU1 hardware causes connectivity issues and significant delays in the Tesla Autopilot system, making the safety assistance system untrustworthy. Tesla informed me this is expected behavior when using the new software on the MCU1 hardware and that it was on the customer to upgrade to the newer MCU2 hardware at a cost of $2250 even when the car is covered under a full warranty.
When passing an off-ramp with a vertical wall next to the lane in which the car is travelling, the car sometimes rapidly slows down for no apparent reason. This has occurred at only two such off-ramps: North bound I-5 at 317th in Federal Way only while in the HOV lane and North bound on I-5 at the Berkeley Avenue SW exit at Camp Murray from the right lane.
Instrument cluster not powering on or crashes/glitches while operating the vehicle. This makes the vehicle unsafe to drive while auto pilot is engaged because the auto pilot system stops operating which could lead to a serious accident. The vehicle speedometer and all other instrument cluster warning systems are unavailable because the screen is off/not working. Tesla has performed a remote diagnostic and claims no issues are identified. They then proceed to upsell me the new infotainment system that will rectify this problem for $3,000 dollars.
Two issues to flag: 1) Door handles are defective. I have now had to replace all 4 door handles at $500+ each. There is clearly a design issue that should have been addressed and every part failing in the same way is unacceptable. 2) Phantom braking when 'Autopilot' engaged... rarely the car will brake hard at highway speeds for no apparent reason. I have noted this seems to occur on specific parts of road such as driving under an overpass with an uphill slope... this has been dangerous and required quick reactions to prevent the car from stopping on the highway.
Sudden braking for no reason. On Autopilot on freeway. Sudden braking from 70 MPH to 15 MPH. Happens about 1 in 3 road trips. No car in front.
The contact owns a 2015 Tesla Model S. The contact stated that the backup camera functioned intermittently and on other occasions, the image would remain frozen on the screen. The contact also stated that the MCU Unit failed and went blank on several occasions. While driving on some occasions, the MCU Unit would reboot. In addition, the defroster and turn signal chimes failed to function. The failure had gotten progressively worse. The vehicle was taken to the dealer where the vehicle was serviced under the federal safety agency Campaign Number: 21V035000 (Back Over Prevention, Visibility, Exterior Lighting) however, the failure persisted. The service center offered the contact a special offer of $2,000 for an Entertainment System Upgrade (NVIDIA Tegra 3 to Intel Atom Processor). The contact declined and Tesla acknowledged that there was a known issue with NVIDIA Tegra 3 Processor in the MCU and that an upgrade to the NVIDIA Tegra 3 would resolve the known failure. The contact was concerned that the backup camera failure might result in a crash with another vehicle or pedestrian. The vehicle had been taken to the dealer on three separate occasions and on each occasion, the vehicle remained in their possession for approximately 2 weeks. The manufacturer was not notified of the failure. The failure mileage was 80,000.
The contact owns a 2015 Tesla Model S. The vehicle had previously been serviced under the federal safety agency Campaign Number: 21V035000 (Back Over Prevention, Visibility, Exterior Lightning) however, the failure occurred after the recall was repaired. The contact stated that while driving at an 60 mph, the center display screen went black and then rebooted, causing the defroster, the rearview camera display, and the navigational system to become inoperable. The auto pilot function and other unknown warning messages were displayed. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 56,000. When he reported the failure to Tesla, they believe a firmware update in the near future should fix this problem.
When using auto pilot on the freeway my vehicle sometimes comes to a halting stop for no reason putting myself and passengers in great danger.
On two or three occasions now my Model S will slow down for no apparent reason while autopilot is engaged. It's happened at speeds between 35 - 45 mph and highway speeds. Problem seems to have started after OTA updates. Car never had this problem before prior to the most recent OTA updates.
Wheel speed sensor kept getting disconnected. When it does, systems like ABS, traction control, and other anti-collisions systems are disabled immediately. This resulted in lost of vehicle control on wet pavement. The service center replaced the sensor twice but the problem continues to pop up randomly. They won’t look at the issue unless I pay for troubleshooting at $150/hr with no limit of how long or if they will find something.
System Failure: Adaptive speed control Safety Risk: My 2015 Tesla Model S, at highway speeds, smashed into the rear of a jacked up Ford F250 Pickup. A Head on collision at highway speeds put my wife (and dog) and I at great risk. Has the problem been reproduced or confirmed by a dealer or independent service center? I am unsure if or how Tesla is dealing with the problem of adaptable speed control failure. Has the vehicle been inspected? Yes. Dan's Paint & Autobody and USAA Insurance Company adjuster My accident happened in the southbound passing lane at mile marker 178 on I-10, south of chandler on the Gila River Community in Maricopa/Pinal County It was dark outside with heavy traffic in both southbound lanes. My software version was 2021.40.6 I had the distance between cars at the closest setting , and had the adaptive speed control set at ~75. I was attentive with both hands on the wheel, eyes forward watching traffic with my wife whom was also watching the traffic. Without warning a Ford F250 stopped hard in front of me and my adaptive speed control did not react. The few beats I gave the adaptive speed control to respond first cost me precious braking time. I did hit my abs brakes and could feel the vibration as they attempted to slow down, but it was too late. I submarined under the bumper of the truck at a very high speed. There was no warning lamps, messages at the time of the accident. There was one early symptom that I recall. There was a Tesla software update a few days before the collision. On 11/27/22 before leaving for my trip, the dash screen to the far left did not display the map which it usually does when you set the GPS to map the path. I rebooted with the steering wheel toggles, and the display returned to normal. There were no other software malfunctions that I recall prior to the adaptive speed control failure.
The contact owns a 2015 Tesla Model S. The contact received notification of the federal safety agency Campaign Number: 21V035000 (Back Over Prevention, Visibility, Exterior Lighting) however, the part to do the recall repair was unavailable. The contact took the vehicle to the local dealer and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer had not been made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
No early alert before slamming on the brakes, only tapping a rear bumper on a 1999 Toyota Tundra. No damage to the Toyota but to my surprise, the insurance company said the Tesla's totaled. The airbags for the driver were deployed only, with no other passengers in the car. Quite a loud noise. I have an EDR report, not sure how to interpret it. Did not hear any warning lamps. Fortunately, both the other driver and I suffered no injuries. I would like to find out exactly what happened.
The Contact owns a 2015 Tesla Model S. The contact received notification of the federal safety agency Campaign Number: 21V035000 (Back Over Prevention, Visibility, Exterior Lighting) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and confirmed that the part was not yet available. The contact stated that the vehicle was exhibiting failure. The failure mileage was not available. The manufacturer was not contacted. Parts distribution disconnect.
The contact owns a 2015 Tesla Model S. The contact stated that while driving at an undisclosed speed, the steering wheel stiffened while turning. There was a loud clanking sound while turning the steering wheel. The eMMC center display screen inadvertently turned off while the contact was driving. The eMMC screen was also slow to start up while starting the vehicle. The contact stated that the failures started after receiving the vehicle back from a collision repair shop. The vehicle was involved in a collision where another vehicle had crashed into the driver’s side door. The dealer and manufacturer were not made aware of the failure. The vehicle was not diagnosed nor repaired. The failure mileage was 115,480.
The contact owns a 2015 Tesla Model S. The contact stated while driving at various speeds, the main center display failed not allowing the contact to use the rearview camera, the turn signals, and all the electrical functions. There was no warning light illuminated. The vehicle was taken to a local dealer where it was diagnosed with the eMMC flash memory device needing to be replaced. The vehicle was repaired. The contact stated that a couple of days later he received notification of the federal safety agency campaign number: 21V035000 (Back Over Prevention, Visibility, Exterior lighting). The manufacturer was informed of the failure and referred the contact to the federal safety agency for assistance. The failure mileage was approximately 49,274.
The contact owns a 2015 Tesla Model S. The contact received a recall notification for the federal safety agency Campaign Number: 21V035000 (Back Over Prevention, Visibility, Exterior Lighting) however, the dealer informed the contact that the vehicle had to experience the failure for the recall repair to be completed. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Touch screen will blank, show unusual characters, not respond, exhibit pixillation, stop rear vision camera from displaying, not play radio or music properly and/or intermittantly, and present navigation information improperly. Media computer was replaced last year, but new computer still has those same and other problems. Happens with vehicle in motion, city and highway, randomly. Evidence indicates this may be related to a memory storage hardware chip inside the media computer, being of too little total capacity. Or related to internet signal from manufacture being unreliable, week, intermittent, or defective.
The car thinks the trunk is open but it is not. As a result, the car doesn't stop beeping as a warning to a trunk that is fully closed. In addition, I can't open the trunk at all. When driving the car I can no longer use autopilot and other safety features of the car. I also can't lock the care. All and all, the car in unusable, because of an issue with the trunk, this is definitely a faulty design.
8:15 am, 6/19/20, I head a sickening thwack from the street from abt 300 yds away. Eerily, bec something very large was hit with no sound of squealing brakes or cries, I went out front to look left without seeing anything. Then I looked right and saw a man crouched to the ground beside a car. I iooked further rt & saw the back of a man thrown face-first into my trees. I didn't imme register what I was looking at until I recognized the body as my husband, screamed, & ran to him. He was snoring loudly. I was afraid to touch him, so I hovered over him calling his name. He did not respond. I turned to the street, screaming at passers-by to call 911. The crouching man said he had, but I was fearful of him & thought, "how do I know you have? Why are you so far away? Didn't you even come over to check on him?" I kept screaming as drivers stopped their cars and people gathered. Our 19-yr-old daughter came running out of the house, followed by our 17 and 15-yr-old sons. An ambulance came and took my husband, refusing me because of covid. Then I spoke with 1 of 2 police while the other spoke to the driver of the tesla. He said the driver admitted to being on his phone as the car drove itself, never seeing my husband and driving 45 MPH. When he said I could leave, I went to the er where I was imme told my husband had sustained severe brain damage to both sides of his brain and catastrophic other injuries. A police investigator met me at the er. Investigation of the vehicle & download of the computer were completed at police station. I was told the tesla had been in 1 prior ax, but had not registered "an event" on 6/19. Lawyer present did say the car was in "autopilot" & sev systems had malfunctioned: airbag, braking, warning sound, veering away, etc. I was later told he was doa, but brought back.10 mos later, husband is a non-communicating quadriplegic, severe tbi, feeding tube.
My vehicle is subject to the tesla mcu recall, in which the substandard emmc was killed by excessive logging and rendering the entire mcu inoperative. I had the mcu replaced prior to the recall, and filed the reimbursement claim when it went live. Tesla denied my claim, stating that the replacement was done for reasons other than those specified in the recall. Other tesla owners report similar claim dismissals. Tesla must be legally forced to honor the recall and reimbursement order.
Tl* the contact owns a 2015 tesla model s. The contact received notification of the federal safety agency campaign number: 21v035000 (back over prevention, visibility, exterior lighting) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer was not contacted. The manufacturer was notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Tl* the contact owns a 2015 tesla model s. The contact stated while driving 30 MPH, the display screen stopped functioning. The contact received notification of the federal safety agency campaign number: 21v035000 (back over prevention, visibility, exterior lighting). The vehicle was taken to tesla service - latham (326 old niskayuna rd latham, ny 12110) where it was diagnosed and the contact was informed that the embedded multi-media card (emmc) controller needed to be replaced. The vehicle was repaired. The manufacturer was informed of the failure. The failure mileage was approximately 118,398.*ln consumer contacted the manufacturer to get reimbursed for the repair, but the manufacturer told them that they had no record of the repair.
When my mcu fails, I receive a message that says, "autopilot safety/convenience features unavailable." tesla's text messages to me state: - "the issue that you experienced with the center display resetting .. Was a continuation of the firmware issue we had identified..."- "this was caused by a known firmware issue",- "we do have a couple of known firmware issues that causing occasional resets or slow performance",- "since there are no repairs to be made at this time .. I will go ahead and close your service request" [and effectively refusing to repair my car under the warranty adjustment program] this issue is not an academic or financial one. I was driving on an interstate freeway in heavy rain approaching a needed charging stop when I suddenly lost control of the heat and defrost systems, the cruise control, all navigation displayandcontrol, and the "safety systems" which I assume are aeb. I had to either risk pulling over on the freeway, which is never completely safe, or scramble with the navigation on my phone to make sure I know which exit to take. On several other occasions, I have lost similar systems and the back up camera feed as I was backing up or needing to back up. Tesla has refused to honor its warranty adjustment program in writtentext messages, is creating an ongoing risk to the public, and seems to have, in addition to the known memory issue, a known but uncorrected software problem that significantly implicates safety. I strongly encourage the federal safety agency to follow up on the issues raised by tesla's actions asap. Thank you for your attention to this matter.
VIN decoder
See the problems and recalls for an exact car
Buying a used 2015 Tesla Model S?
Check the exact car before you pay: accidents, salvage or flood titles, odometer readings and previous owners.
Check its history