Tesla was to rebate the money for the VCM Daughterboard and did NOT. We have been trying to collect this money for over a year!
2015 Tesla Model S electrical complaints
Page 3 of 10: complaints 41 to 70 of 269, newest first, as owners wrote them.
I received an “important safety recall” letter from Tesla, dated July 14, 2021. This is to replace the embedded MultiMediaCard (eMMC) in the media control unit. The instructions were to set up an appointment with Tesla to replace the VCM daughter board with on containing an enhanced eMMC. Yesterday, upon receiving the letter, I created an appointment for this Friday per Tesla’s instructions. I received confirmation of the appointment. Today I received a message from Tesla: “For this recall, unless you are currently experiencing issues with this touchscreen that we are able to verify, we will not be replacing it at this time. Please let us know if you have any other concerns, otherwise we will close this work order.” I wrote back asking for them not to cancel my appointment. I have had the main screen “blank out” with no controls. This also turns off my air conditioner, rear camera, and other controls. This screen has gone out three times over the past year. I’m concerned that they are not going to fulfill their obligation for me and others who have these cars and are experiencing the same problem. I have asked Tesla to remedy the situation and have not heard back.
The part that is currently under recall (eMultiMediaCard) has failed for the fourth time. The first three times it failed, it was repaired under warranty and was repaired in a timely manner. This time, it has failed (only a few days after I got my recall letter) and the car is unsafe for me to drive. The turn signals don't even work. Tesla seems to think that is perfectly fine and seems to believe (as they have told me outright) that there is nothing wrong with the car and it is still drivable. However, it is NOT LEGAL for me to drive without working turn signals. They have refused to make a timely appointment for me to get this repair completed. This the FOURTH time I have had to send my car in for THE SAME PROBLEM! They are not taking this issue seriously enough! It is neither legal nor safe for me to drive without turn signals. This is an unacceptable attitude on their part.
My vehicle was having issues during 2020 with the eMMC recall. I took the vehicle to the dealership to be repaired and paid for the repair out of pocket. After this repair took place, the federal safety agency forced Tesla to do a recall for the part that failed. I subsequently was reached out by Tesla who denied a refund for the repair that I paid out of pocket and did not and has not (3 months of following-up with the company) explained the denial nor offered repayment as directed by the federal safety agency. Unfortunately, I am not the only individual who has had this same experience. Many individuals online have ran into the same unfortunate circumstances. See instances linked below. https://teslamotorsclub.com/tmc/threads/emmc-recall-reimbursement.222189/
In May 2019 Tesla pushed an OTA update on the car (including mine) with caused the car to reduce charging speed a lot. I normally go at the Green Acres Mall supercharger, in Queens NY near JFK airport and my car used to charge at 74kW (about 40 min of time from 50 miles range to 200 miles range). After the update the time more than doubled (about 1 hour and 30 min of time to add the same miles range). The update was in response to a Model S bursting into flames in Hong Kong, although there have been multiple seemingly spontaneous fires over the past several years. Tesla allegedly knew the cars' batteries were defective and decided that it would rather push an update that reduced range, performance and charging speed than replace batteries under warranty. My problem with this is that I need to know if my car is safe to operate. If there were a battery chemistry which was not safe and Tesla rather than change it decided to reduce the charge rate, is this solution acceptable for the federal safety agency? Also this solution is impacting significantly my schedule. When I bought the car, I considered using it for certain road trips assuming the downtime was reasonable, but after this update it basically made my car usable only for local trips. If you have to charge the car a couple of times over a 500 miles trip, one thing is to add a couple of 30 mins pit stops which is fine considering that most people need to use the restrooms, get something to eat or drink, but another thing is now having to wait a total of 3 hours.
I brought my vehicle in to get the eMMC fixed per the recall. I had to change my appointment twice because they did not have the parts in stock. When my vehicle began to experience symptoms of this defect, I called Tesla again and made an appointment for today. I brought my car in this morning. I just found out that they did NOT fix the defect and are charging me $105 for the “repair”.
12V battery coolant system failure results in vehicle becoming inoperative. Car must be towed to service center.
Touch screen will blank, show unusual characters, not respond, exhibit pixillation, stop rear vision camera from displaying, not play radio or music properly and/or intermittantly, and present navigation information improperly. Media computer was replaced last year, but new computer still has those same and other problems. Happens with vehicle in motion, city and highway, randomly. Evidence indicates this may be related to a memory storage hardware chip inside the media computer, being of too little total capacity. Or related to internet signal from manufacture being unreliable, week, intermittent, or defective.
2015 tesla model s. Consumer writes seeking reimbursement for repairs related to safety recall. *ld
The car thinks the trunk is open but it is not. As a result, the car doesn't stop beeping as a warning to a trunk that is fully closed. In addition, I can't open the trunk at all. When driving the car I can no longer use autopilot and other safety features of the car. I also can't lock the care. All and all, the car in unusable, because of an issue with the trunk, this is definitely a faulty design.
Tesla has been unable to help us navigate through this emmc 8gb recall and provide us with effective communication. They have attempted to deny our reimbursement request based on inaccurate information and even shared unrelatedinvoices as the bases for the denial. Our mcu was replaced due to the emmc 8gb card failing last year. The symptoms and repairs noted on the invoice are identical to the recall information. Furthermore, the techs at the service center told us very clearly that it was due to the memory issue, but was out of warranty at the time. I am very frustrated that I cannot call anyone to resolve this and am reaching out for help!
Tl* the contact owns a 2015 tesla model s. The contact stated while driving 30 MPH, the display screen stopped functioning. The contact received notification of the federal safety agency campaign number: 21v035000 (back over prevention, visibility, exterior lighting). The vehicle was taken to tesla service - latham (326 old niskayuna rd latham, ny 12110) where it was diagnosed and the contact was informed that the embedded multi-media card (emmc) controller needed to be replaced. The vehicle was repaired. The manufacturer was informed of the failure. The failure mileage was approximately 118,398.*ln consumer contacted the manufacturer to get reimbursed for the repair, but the manufacturer told them that they had no record of the repair.
Tesla are dragging their feet manufacturer recall # sb2121001 (the federal safety agency recall # 21v035). Tesla has stated that the recall will not apply to vehicles with over 100,000 miles. Currently, my vehicle is at 96,164 miles. Tesla apparently wants to "out-wait" me on this recall until my vehicle is over 100,000 miles. Time is of the essence for me here, and the federal safety agency needs to take this seriously.
I parked my model s and went to grab something from the trunk, closing my driver's door and leaving my car key inside of the car. I was then locked out of my vehicle, unable to open the car through my phone app or by touching the handles to gain entry. This same thing happened a few months before, too, though I called tesla support and they were able to remotely unlock my car. In this particular instance, however, I called tesla support and they were unable to communicate with my car and unlock the doors remotely. I eventually gained entry into my car by having the door manually opened by someone from a tow company. It was recommended by tesla support that I take my car in for service. When I did, the service team said if I didn't replace my mcu, the car would effectively become inoperable. Per my tesla invoice, the service team "inspected and were unable to communicate with vehicle. Vehicle has not been communicating with mothership due to internal failure of media control unit. Recommend replacing mcu. Replaced mcu." when I called about the emmc recall this past january, I was told my vehicle did not qualify. Today I received an email about the reimbursement option for those who had their units replaced/repaired; upon filling out the form tesla provided, I was told I did not qualify for the reimbursement. It feels as though tesla is making this overly complicated and finding loopholes. I also reported that my screen shut off while I was driving my model s on two instances within the past year, after having the mcu replaced. The service team told me that they couldn't find what I was referring to in my car's log, adding that I would need to give them the exact dates and timeframe of each instance. In both cases I was driving my car on the freeway and was scared that the car would shut off; I didn't think to write the date and time down for later follow up.
Tesla has reduced the charging capacity and charge rate per: re: the federal safety agency action number: dp19005 - investigation subject : battery management software updates prior to this software update, the charge rate was double the shown rate.
Mcu goes blank; this effects exterior lights; acceleration settings; steering modes; regenerative braking; stopping mode; the entire sound system, including the turn-signal tones; displaying warning notifications; critical gauges; GPS navigation; self-driving mode; rear view camera; ability to charge; suspension; heating and air conditioning; and the sunroof
Car frequently reboots itself, turns off or just blanks the screen. Touchscreen drivers manual cannot be accessed or if it does, takes an extremely long time. This car exhibits characteristics referenced in online posts and forums about emmc failure.
Car randomly freezes. Many navigation functions such as turn signals will stop working. Nearly caused a collision. Replaced mcu per tesla's advice. Issues continue. The last written statement from tesla is "known characteristic of current firmware." unwilling to address or fix issues at any cost.
Vehicle has documented mcu/emmc issues that tesla avoids fixing. Hvac froze/inoperable, charging level froze inoperable to adjust, suspension settings inoperable causing scraping, disabling of autopilot and other navigation and safety features, occured mid-drive originally, now when stationary while vehicle is started it is inoperable/freezes for 7-10 minutes before turning on, often cannot select drive unless it is through the app on phone, backup camera fails/is unavailable or is very slow to appear, often after backup completed. July '20 at 64k miles dealer acknowledged emmc/mcu issues, performed soft reset, claimed worked m, yet aug '20 they had to do again. Vehicle continues to display issues associated with lagging/slow processor, dealer indicates it is not the documented issue abundantly described and consistent with issues on tesla forums across the internet. Further detailed documentation/communication available within tesla app when I submitted to tesla, but here is ancillary supporting documentation attached.
Tesla model s has an auto presenting door. Early model has a frequent failure and teala has updated it with 3rd generation. If it is fail it cannot open from outside since it is stuck and it might be critical in accident
Door handles constantly break. I am changing the 3rd door handle in less than 2 years of ownership. When the door handle break, the car door does not open and you can't access the vehicle (you'd be forced to get inside the vehicle using another door). I think if they have so many breaking (a lot of tesla car forums indicate that most owners replaced 2-3 door handles each), this should have been a recall from the factory.
I have the media control unit (mcu 1) and it pretty routinely shuts down while driving which causes a loss of major component functionality. I saw that the federal safety agency is asking tesla for a recall to replace and I think it's really important that tesla do recall these vehicles because the software updates are insufficient to fix the problem. The mcu just needs to be replaced.
The mcu will go to a black screen while driving and is unresponsive. I am not able to use the window defroster and have to pull over until the unit powers back up. This can take some time and continues to take longer each time this occurs. I have reported the issue to tesla and was told that everything was fine.
When I turned on my car in the garage the touch screen wouldn't light up and the car was dead. I called roadside assistance and the man had me go through a series of resets which finally got the car going enough so I could drive it very carefully to the tesla service center which is 15 miles away. The car could be operated but there was no screen and the directional signals wouldn't work. They kept the car five days trying to restore the touchscreen and were finally successful. They said they did not replace parts and the cost was $186.11 the screen has gone dark a few times since but I have been able to get it back with rebooting and waiting. Other complaints I have read about don't mention the fact that the directional signals don't work so I felt I should let you know that additional information.
The main screen stays blank and the backup camera does not work. All controls that were on the main touch screen do not function include safety features such and adaptive cruise control and emergency breaking.
The screen routinely fails and goes black. The main concern is the climate can't be changed and there is no backup camera.
My media control unit (mcu) is constantly crashing or failing to boot resulting in me not being able to control the HVAC, adjust any options including turning on/off lights or safety controls, and failure of the back up camera. This will happen either on boot up of the car or while driving. This has been ongoing since at least march 2018 with tesla constantly saying it's a software/firmware issue and that I need to update with the update never solving the problem. As late as february 2020 tesla did a total "factory reset. Which will erase the entire mcu and all it's contents." this did not do anything to solve any of the problems but it did allow them to install updates that severely limited my charging speeds citing concerns about the battery, but did continued on to say that nothing is wrong with my battery. If there's nothing wrong then why did they need to limit the charging speeds 50%? As far as the mcu this problems has happened in all situations whether driving on the highway, city streets, at a stop light or any where. Today, 12/30 tesla told me that my emmc has failed and that is why my mcu was glitching but since I'm past 100k miles they will not cover it under their extend warranty explicitly covering this failure. They also claim this glitch today at 114k miles is not related to any other glitching I've made claims about in the past before I hit 100k miles so they won't cover under that either but they cite proprietary information and confidentiality when I ask for the reports/logs of these failures and the diagnostics. Tesla then stated even if they wanted to cover it I don't have the most up todate firmware so I've voided my warranty and they wont cover it. This is after tesla offered to backdate my firmware to an earlier version in an attempt to solve my issues. So they will backdate it but then that will void my warranty?
Safety concern regarding a recent battery explosion in a similar car 2015 model s 85 d while driving in texas. Posting links to the news as it happened on dec 28th 2020 .https://www.washingtonpost.com/technology/2020/12/28/tesla-battery-fire/ https://www.dailymail.co.uk/news/article-9093283/tesla-owner-41-says-2015-model-s-suddenly-erupted-like-flamethrower-texas.html
My guess is the mcu or the computer chip of the car stopped working. I read there is an investigation on tesla for this issue with model s. Every last few software updates the car has been getting worse and now the electrical stopped working completely. I can use my blinkers even! The car drives and charges, but that is about it. 40k miles total and build 2015.
2015 model s p85d with failed mcu (media control unit) since beginning of july. Tesla still does not have a part to repair my car. A temporary fix in august only lasted around 4 weeks and completely failed again. When mcu fails, all safety features are not available. No backup camera. No turn signal. No control on headlight so if it rains during the day I can't maually turn headlight on either. Basically just a car that moves and stops without any other function. Tesla is not taking the problem seriously and waiting nearly 1/2 a year and still no parts available is unacceptable. Tesla obviously have parts available to make new cars and are ignoring customer who actually helped a new car company to thrive. Please force tesla to take this matter seriously and
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