The contact owns a 2016 Tesla Model S. The contact received notification of the federal safety agency Campaign Number: 21V035000 (Back Over Prevention, Visibility, Exterior Lightning). The contact stated that the display screen for the cameras was inoperable. The manufacturer was made aware of the failure and sent an associate to the contact's residence to inspect the vehicle. The associate inspected the hood latch and tires but not the display screen. The manufacturer informed the contact that there was a shortage of parts for the recall repair and canceled the recall repair appointment. The failure mileage was unknown.
2016 Tesla Model S lights complaints
Page 2 of 3: complaints 11 to 40 of 49, newest first, as owners wrote them.
The tail light flooded during rain and the tail light would not turn on. I was notified of this issue after an officer pulled me over and gave me a notice. There were no warning signs. In search of the issue online, it appears that it is a very common issue with the Model S tail lights.
The contact owns a 2016 Tesla Model S. The contact received notification of the federal safety agency Campaign Number: 21V035000 (Back Over Prevention, Visibility, Exterior Lighting) however, the part to do the recall repair was unavailable. The contact called the local dealer who confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2016 Tesla Model S. The contact stated while driving 75 MPH, the center display inadvertently went blank and froze, causing the contact to have to restart the center display. There were no warning lights illuminated. The contact stated that the failure had been reoccurring while driving. The contact received a recall notification for the federal safety agency Campaign Number: 21V035000 (Back Over Prevention, Visibility, Exterior Lighting) however, the manufacturer had not returned his calls for the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The vehicle was not diagnosed nor repaired. The approximate failure mileage was 38,000. Parts distribution disconnect.
My Tesla is under a recall for bad memory. My Tesla constantly reboots. I often have to wait several minutes from when I get in the car until it is ready to drive with all functions. I sometimes am forced to drive with the center screen not working. This takes away my backup camera. A required safety feature. Tesla says the part is not available. I request a reliable loaner until they get the part repaired under recall.
The eMMC failure of Tesla Model S/X manufactured from 2012 to mid 2018 has forced Tesla to issue a recall to replace the aforementioned eMMC chip. A failure in that chip means the AC controls stop working, as well as some lightning signals and the rear camera. I experienced the failure before Tesla issued a recall, when my vehicle had ~29000mi. Since the vehicle was not safe to drive, I did the repair myself: I bought an eMMC chip, I took out the Tegra daughterboard from the vehicle and brought it to an specialized electronics shop, they replaced the eMMC chip and I copied the contents of the old memory chip into the new one. Once Tesla offered the recall, they also offered a reimbursement for those who had paid out-of-pocket for this repair through an online form. I filled the online form, uploading invoices for the eMMC chip and the electronics repair shop work, but they denied my reimbursement. Because of that, I feel that Tesla has NOT honored the recall in my case.
The contact owns a 2016 Tesla Model S. The contact stated that the display screen had gone completely blank without warning while driving. The contact was unable to use certain electrical features. The contact then received a recall notice for the federal safety agency Campaign Number: 21V035000 (Back Over Prevention, Visibility, Exterior Lighting). Despite multiple appointment being made to service the recall, the contact was informed that the parts remained unavailable. The vehicle was not repaired. The failure mileage was unknown. Parts distribution disconnect.
The contact owns a 2016 Tesla Model S. The contact stated while driving at an undisclosed speed, the instrument screen inadvertently went black. There were no warning lights illuminated. The contact pulled to the side of the road and then drove the vehicle to his destination. The contact stated that the failure recurred while driving. The vehicle was not diagnosed nor repaired. The contact received notification of the federal safety agency Campaign Number: 21V035000 (Back Over Prevention, Visibility, Exterior Lighting) however, he was not able to schedule the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 10,000. Parts distribution disconnect.
The contact owns a 2016 Tesla Model S. The contact received a recall notice for the federal safety agency Campaign Number: 21V035000 (Back Over Prevention, Visibility, Exterior Lighting) however, after diagnosing the vehicle, the dealer informed the contact that the recall repair would not be completed on the vehicle. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving at 65 MPH, the instrument panel temporarily blacked out while the GPS was in use. There was no warning light illuminated. The vehicle was taken to the dealer who diagnosed that the vehicle memory needed to be cleared. The memory was cleared however, the failure persisted. The dealer was made aware of the failure. The vehicle was not repaired. The manufacturer was not made aware of the issue. The approximate failure mileage was 45,000. Parts Distribution disconnect.
The contact owns a 2016 Tesla Model S. The contact received notification of the federal safety agency campaign number: 21V035000 (Back Over Pretention, Visibility, Exterior Lighting) however, the part to do the recall repair was not yet available. The vehicle was taken to the local dealer and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that occasionally the display failed to operate as designed. Additionally, while driving at various speeds, the vehicle stalled. Parts distribution disconnect.
This automobile has had the Tesla recall completed, replacing the 8GB with the 64GB. However, this fix is temporary and after a few months the control and information screens are malfunctioning and with ever-increasing frequency. I understand Tesla’s recent update ensures basic driving functions will continue to be operational during a screen blackout but it’s at best distracting and at worst plain dangerous depending on how lights/HVAC are set prior to the screen freeze, not to mention distractions associated with a sudden loss of navigation and an inability to control other components. As a frequent highway driver this is dangerous, even after experiencing various versions of this event. Per Service Dept., the only existing actual (non-temporary) repair for this is replacement with the newer version of the MCU, yet Tesla insists on using language as a loophole, calling the MCU2 an upgrade- which it was, but now as the sole remedy to restore previously existing functionality and safe operation of the effected vehicles, this should not be categorized as an option or an upgrade. Owners should have a better course of action than having to pay for an unwanted “upgrade” to regain original functionality.
The contact owns a 2016 Tesla Model S. The contact stated that the center console screen was blank which caused several other electrical failures. The contact then received notification of the federal safety agency Campaign Number: 21V035000 (Back Over Prevention, Visibility, Exterior Lighting). The dealer was contacted and informed that the parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 50,000. Parts distribution disconnect.
Tl* the contact owns a 2016 tesla model s. The contact received notification of the federal safety agency campaign number: 21v035000 (back over prevention, visibility, exterior lighting) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving at an undisclosed speed, the center display screen would not turn on or would black out. The manufacturer was made aware of the failure and informed the contact that he would be contacted when the hardware emmc upgrade was available. The failure mileage was 83,000. Parts distribution disconnect.
Tl* the contact owns a 2016 tesla model s. The contact stated that while operating the vehicle, the mcu screen intermittently became inoperable. During the failure, the rear view camera and exterior turn signals were inoperable. The cause of the failure was not yet determined. A dealer was not contacted. The manufacturer was notified of the failure. The contact was informed that the vehicle was included in the federal safety agency campaign number: 21v035000 (back over prevention, visibility, exterior lighting). The contact stated that the vehicle had experienced the failure listed in the recall. The approximate failure mileage was 15,000.
I am sure you are aware of this problem which was just announced for recall - central mcu unit causes black screen which stops majority of car functions to operate. However - here is a new twist! My unit was replaced 2 weeks ago and within 48 hours the problems ongoing black screen problems re-appeared twice (please, see attached image). Brought back the vehicle to tesla repair center and after a week tesla's response - "we reset errors and you are all set". These original mcu1 units are flawed and are a danger to drivers because problems can happen any time - while you are driving, backing-up, parking or charging. These issues cannot be rectified on the road and are a total hazard. Replacing one dead mcu1 with another one is simply delaying the inevitable. Tesla is aware of the fundamental design problems which is why they not only introduced a more stable mcu2 but also have been very proactively pushing customers to purchase it.
My 2016 tesla (manufactured in 01/2017, mileage of 60,400) had the issues with the instrument screen blackout several times. Each time, I lost control of the touch screen, which caused the loss of rear camera view, AC, light and drive control, etc., especially the fogged up on windshield. This is a dangerous issue. I sent my car to tesla service center (tsc) in matthews, nc on 1/16/21 and they refused to repair my emmc as my car's instrument screen could restart up and was not completely dead. Andy at tsc told me that I'd have to wait for my car to die completely and touch screen becomes dead and cannot be restarted in order for them to service it under the extended warrantee. Ironically, I picked up my car from tsc this past weekend and on my driving home on highway I-85 south outside charlotte, nc, I lost my touch screen again (see attached pictures). It is outrageous for tesla to ignore this problem. By asking owners to experience a complete touch screen failure before warrantee services can be activated, tesla is committing serious crimes by putting drivers in danger!
Vin: [xxx] while driving air suspension has wildly activated. Unable to manually turn headlights on at night. Entertainment system has, uncommandedly, activated on full volume and unable to reduce/mute. Bluetooth link disconnected from phone eliminating handsfree ability mid-call. Mcu (media control unit)/mainscreen has rebooted on its own, with high outside heat, phoenix, arizona< shutting off cabin cooling for as long as 5 minutes. These are primary safety concerns and major distractions. Additionally, there is frequent loss of GPS/navigation position, false aural warnings and sometimes a completely unresponsive mcu that a reset sometimes/temporarily clears. This has happened since the summer through now both locally within the phoenix, arizona area, parts of northern arizona, nevada and california at different times, elevations, climates and time of day. I have video that I can share with you if needed. Information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
Center screen frozen repeatedly
No audio with turn signals. Animation worked on screens, and turn signals were actually working, just no audio. Checked all exterior lights and all worked including backup and brake lights. After reboot of the mcu1 audio worked.
I've been having ongoing issues with the mcu/ touch screen. I was driving early morning one day when it was still dark outside. I went to turn on fog lights and all of a sudden the headlights turned off and the touch screen froze on me. I had no way of turning the headlights back on and had to drive in the dark without knowing what is ahead of me until I stopped on the side of the road. They did replace the mcu, however I've still been having issues with the touch screen. I don't have full confidence in the system. How do I know this won't happen again?
In september of 2018 I noticed one of the daytime running lights started to go out. I took the car to tesla and they replaced the headlight. Shortly after the other side did the same thing. Again they replaced the headlight. Then in june of 2019 one of the daytime running lights went out again. It was replaced again. Now I am out of warranty and both daytime running lights are going out again. There is some defect that causes them to burn out. I felt it was a safety issue because the daytime running lights are supposed to decrease accidents.
Prior to 10/2/2020 numerous reboots usually after being parked. Had to wait excessive time since I had pin to drive enabled. Disabled pin to drive since I was getting stuck. It is embarrassing and not a good reflection on tesla products to have to wait 5 minutes to move your car. Something is wrong. 10/2/2020 while driving on I 40 noted there was a lack of turn signal sounds. Noted navigation did not seem to be updating to current position. While on autopilot the car started to drift toward an exit. The autopilot had disengaged with no warning sound' nothing. Continued to steer manually. Screen went black. Ac stopped. After several minutes the screen rebooted. Had to re-input destination. 10/3/2020. Went to ashland nc supercharger to top off before getting on the blue ridge parkway. Was only getting 4 kw to start finally giving up after 30 minutes achieving a maximum of 10kw. When I unplugged I got a warning "reduced power, systems shutting down. Service required. Vehicle may not start". The screen went black and after time finally restarted and I was able to continue. Later in cherokee nc the screen again rebooted after charging at a j1772 station. 10/4/2020. While driving with on i95 near st augustine I noted the loss of turn signal sound again. The navigation was frozen again. Again there was no sound or warning disengaging or engaging autopilot. The screen went black. The AC went off. I observed the tesla t come up then the screen went black again. Then the tesla t came up a second time and after several minutes the controls started working again. Again at nov 19@ 7:03 pm: driving west in I-4 stanford, fl. Same as on 10/2. Loss of autopilot, loss of turn signal sound, loss of climate control, loss of music. Took 6 minutes to reboot. Took an additional 5 minutes for navigation to restore. There are more instances but I am out of characters.
Multiple center screen failures experienced since october 2020. Most notable highway driving incidents listed below. 18nov2020 while driving center screen became unresponsive. The driver seat heater was stuck on level 3. The turn signal sound continued after the turn signal was turned off. Climate controls couldn't be turned off. No response to radio selections. 10 mins later the radio came on at a very loud volume, but unable to reduce or mute volume. Volume muted after 10 mins. The screen rebooted, no cell signal. 19nov2020 driving, the touch screen went black. Attempted to reboot using the scroll buttons several times. It did not respond. I rebooted the driver's screen, then the center screen began to reboot. The tesla symbol appeared and disappeared 4 times over 5 minutes before the center screen came on. Car unable to connect to cell services for several days. 26nov2020 driving, all systems appear to be normal accept there's no volume, and no turn signals. Center screen went black. Cannot stop ventilation. 4 hours after parking car the ventilation is still on, but the driver screen shows that the ventilation is off. Center screen does not respond to reboot attempts. Battery power getting low. Finally recovered center screen after 36 hours. 02dec2020 center screen went black and did not come back on. Request for appointment with tesla made. Earliest appointment is 21dec2020. Have not been able to reboot center screen after many attempts. 12 days later and screen is still not recoverable. When the center screen goes black the following features are out of commission: turn signals back up camera climate control & seat heaters(if on, I cannot turn it off) hazard lights tire pressure sensors autopilot features adaptive cruise control lane departure warning blind spot warning infotainment charging controls
Center screen (mcu) often fails so that I cannot access the backup camera, headlight controls, and many other critical functions.
Vehicle main computer lags, reboots, and comes up with a black or garbled screen regularly, including while driving, especially when a USB stick is inserted and/or the dashcam functionality is in use. Tesla service insists it is a software issue (for over 1 year now) and has to date refused to replace any hardware despite spending several weeks of time attempting to fix the issues. The car has had 25 over the air firmware updates and has undergone two separate complete factory resets since my initial complaint to tesla in july 2019. Symptoms prevent audio for turn signals and autopilot from working properly. Prevent backup camera from opening or displaying properly. Make using the built in navigation system and entertainment systems difficult and often dangerous, causing driver distraction. When the mcu reboots while driving it takes nearly 15 minutes for the nav system to restart. My tegra based mcu's emmc shows roughly 2400 / 3000 avg block erases, and 81 reserved blocks, not meeting the new thresholds set by tesla engineering for replacement (which, for my h8g2d apprently require less than 65 resvered blocks remaining). The system has regularly shown squashfs errors due to corrupted memory.
2 weeks ago I was driving down the freeway at night. My infotainment unit turned black, I lost: 1.. Auto pilot 2. Hvac 3. Exterior lights 4. Radio 5. Maps, blinkers when I contacted tesla, they said nothing was wrong with my car. We could have easily got into an accident losing these vital things. How do you get tesla to fix this and what is the right fix?
The center screen (infotainment center) went blank on me and I could not control main features. I couldn't control my sunroof which was left open to vent. I couldn't use my rear view camera. All sensors were not working. The air conditioning and heater was my working and I could not control them. Defroster and radio were not working as well. I could not control the headlights and certain driving modes.
The mcu failed early which causes the entire car to be undrivable. The car will not unlock and the driver does has access to the vehicle. Apparently this was known flaw by tesla and instead of fixing it under warranty, they are charging the owners $2000-$5000 to repair.
Mcu - master control unit has failed (center touchscreen). Without it, the turn signals, HVAC, radio, reverse camera, GPS and remote connectivity do not function.
Media control unit screen cycles on and off while driving, causing a total loss of critical safety controls including lighting, defrosting, and reverse camera capabilities. Tesla recorded this complaint previously as a cosmetic issue and agreed to fix under warranty, only to later retract.
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