The contact owns a 2016 Tesla Model S. The contact received notification of the federal safety agency Campaign Number: 21V035000 (Back Over Prevention, Visibility, Exterior Lighting) however, the part to do the recall repair was unavailable. The contact called the local dealer who confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified. The contact had not experienced a failure. Parts distribution disconnect.
2016 Tesla Model S visibility complaints
Page 2 of 2: complaints 11 to 39 of 39, newest first, as owners wrote them.
Tesla has released new Firmware 11 software, Version 2021.44.25.2, for the Master Computer Screen which is what controls all the software controlled functions of the vehicle. During the update, which was not communicated in advance of the update, Tesla did a complete USER INTERFACE change & redesign. This materially changed how the vehicle functions from a usability standpoint and a safety standpoint. With the said User Interface update and change (Again, Complete redesign), Tesla changed locations of "buttons" to activate functions required for safety. One major change (Among too many to be able to list in a Safety Complaint) was Window Defroster/Defogger, to keep windows clear of fog & frost. Tesla has moved buttons and options which were directly accessible with a single touch and no menu changes, and has moved said changes into sub-menu's. Doing this now requires the driver to take their eyes off the road, and at least one hand off the wheel for an extended length of time to navigate sub-menu's to find the placement of the button to activate defrosters. Instead of a fraction of a second glance to hit the button, now requires 2-5 seconds of looking to find it. Same goes for heat/ac controls. Further, the redesign materially changes the functionality of the vehicles menus, and completely changes the functionality of every and all options under the menu's. Again, Tesla did this with no prior notification that such a change would be taking place. Further, Tesla service will not reverse the software changes. Tesla, with this update, has focused more on a stupid "Holiday Light Show", and providing more games to the driver. I do not want a stupid light show or games. I want my vehicle to operate how it was advertised in a usability manor that does not decrease safety.
The contact owns a 2016 Tesla Model S. The contact stated while driving 75 MPH, the center display inadvertently went blank and froze, causing the contact to have to restart the center display. There were no warning lights illuminated. The contact stated that the failure had been reoccurring while driving. The contact received a recall notification for the federal safety agency Campaign Number: 21V035000 (Back Over Prevention, Visibility, Exterior Lighting) however, the manufacturer had not returned his calls for the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The vehicle was not diagnosed nor repaired. The approximate failure mileage was 38,000. Parts distribution disconnect.
The eMMC failure of Tesla Model S/X manufactured from 2012 to mid 2018 has forced Tesla to issue a recall to replace the aforementioned eMMC chip. A failure in that chip means the AC controls stop working, as well as some lightning signals and the rear camera. I experienced the failure before Tesla issued a recall, when my vehicle had ~29000mi. Since the vehicle was not safe to drive, I did the repair myself: I bought an eMMC chip, I took out the Tegra daughterboard from the vehicle and brought it to an specialized electronics shop, they replaced the eMMC chip and I copied the contents of the old memory chip into the new one. Once Tesla offered the recall, they also offered a reimbursement for those who had paid out-of-pocket for this repair through an online form. I filled the online form, uploading invoices for the eMMC chip and the electronics repair shop work, but they denied my reimbursement. Because of that, I feel that Tesla has NOT honored the recall in my case.
The contact owns a 2016 Tesla Model S. The contact stated that the display screen had gone completely blank without warning while driving. The contact was unable to use certain electrical features. The contact then received a recall notice for the federal safety agency Campaign Number: 21V035000 (Back Over Prevention, Visibility, Exterior Lighting). Despite multiple appointment being made to service the recall, the contact was informed that the parts remained unavailable. The vehicle was not repaired. The failure mileage was unknown. Parts distribution disconnect.
The contact owns a 2016 Tesla Model S. The contact stated while driving 65 MPH, the instrument panel inadvertently turned blank and the defroster became inoperable. There were no warning lights illuminated. The contact stated he was able to continue to drive the vehicle. The vehicle was taken to the dealer who informed the contact that they could not repair the vehicle; however, the vehicle memory was reset. The contact stated that the failure reoccurred while driving. The vehicle was taken back to the same dealer who informed the contact that they could not assist and advised him to depress an unknown button on the instrument panel to record the time of occurrence whenever the failure reoccurred. The contact stated that the failure reoccurred shortly after receiving the recall notice for the federal safety agency Campaign Number: 21V035000 (Back Over Prevention, Visibility, Exterior Lighting). The contact stated he had not been contacted by the dealer for the recall repair as advised in the recall notification he received. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The approximate failure mileage was 30,000. Parts distribution disconnect.
The contact owns a 2016 Tesla Model S. The contact stated while driving at an undisclosed speed, the instrument screen inadvertently went black. There were no warning lights illuminated. The contact pulled to the side of the road and then drove the vehicle to his destination. The contact stated that the failure recurred while driving. The vehicle was not diagnosed nor repaired. The contact received notification of the federal safety agency Campaign Number: 21V035000 (Back Over Prevention, Visibility, Exterior Lighting) however, he was not able to schedule the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 10,000. Parts distribution disconnect.
The contact owns a 2016 Tesla Model S. The contact received a recall notice for the federal safety agency Campaign Number: 21V035000 (Back Over Prevention, Visibility, Exterior Lighting) however, after diagnosing the vehicle, the dealer informed the contact that the recall repair would not be completed on the vehicle. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving at 65 MPH, the instrument panel temporarily blacked out while the GPS was in use. There was no warning light illuminated. The vehicle was taken to the dealer who diagnosed that the vehicle memory needed to be cleared. The memory was cleared however, the failure persisted. The dealer was made aware of the failure. The vehicle was not repaired. The manufacturer was not made aware of the issue. The approximate failure mileage was 45,000. Parts Distribution disconnect.
The contact owns a 2016 Tesla Model S. The contact received notification of the federal safety agency campaign number: 21V035000 (Back Over Pretention, Visibility, Exterior Lighting) however, the part to do the recall repair was not yet available. The vehicle was taken to the local dealer and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that occasionally the display failed to operate as designed. Additionally, while driving at various speeds, the vehicle stalled. Parts distribution disconnect.
The contact owns a 2016 Tesla Model S. The contact stated that the center console screen was blank which caused several other electrical failures. The contact then received notification of the federal safety agency Campaign Number: 21V035000 (Back Over Prevention, Visibility, Exterior Lighting). The dealer was contacted and informed that the parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 50,000. Parts distribution disconnect.
The multi-media screen when blank and would not reboot in Dec. 2020. It had gone blank before many times over the years (more than I think most cars) but always I was able to reboot the car/computer. I had complained a couple of times at the service center going back a few years and got advice to reboot. Lately it had been happening quite frequently. This time it would not work. I called Tesla and the rep asked if the turn signals worked and I confirmed that they did not. He indicated that this was a safety issue and I should not drive the car and schedule a repair asap. Meanwhile, I had already received a notice in the mail of a volunary repair that Telsa would do if the screen went out and woudl not rebooot. I was able to get an earlier appointment than the 2 week one that was offered by going into the Tesla service center (as they had advised I could try to do). I was later told that they would not voluntarily repair this for me and I would have to pay. It took them a number of days to get back to me on this. Tesla service center rep and manager indicated that even though the end result of my issue was the same -- no screen, no rear back up camera, no turn signals, no defrost presumably -- my issue was caused by a defective audio chip for the display and not the defective multi-media chip. I had the same safety issues but they required that I pay out of pocket fo the repair. They explained that Tesla had figure out a less expensive way to swap out the mulit media chip but for the audio chip it required a full replacement of the panel or something and that cost them more. I asked about who can i escalate this to and was told I woudl hae to write the legal department. I wrote the legal department on March 12, 2021 to request a refund. They have still not written me back or even acknowledged my letter. Since I wrote my letter to Tesla, my undestanding is that the federal safety agency has required Tesla to issue a recall to repair a blank screen chip issue.
Tl* the contact owns a 2016 tesla model s. The contact received notification of the federal safety agency campaign number: 21v035000 (back over prevention, visibility, exterior lighting) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving at an undisclosed speed, the center display screen would not turn on or would black out. The manufacturer was made aware of the failure and informed the contact that he would be contacted when the hardware emmc upgrade was available. The failure mileage was 83,000. Parts distribution disconnect.
Tl* the contact owns a 2016 tesla model s. The contact stated that while operating the vehicle, the mcu screen intermittently became inoperable. During the failure, the rear view camera and exterior turn signals were inoperable. The cause of the failure was not yet determined. A dealer was not contacted. The manufacturer was notified of the failure. The contact was informed that the vehicle was included in the federal safety agency campaign number: 21v035000 (back over prevention, visibility, exterior lighting). The contact stated that the vehicle had experienced the failure listed in the recall. The approximate failure mileage was 15,000.
I am sure you are aware of this problem which was just announced for recall - central mcu unit causes black screen which stops majority of car functions to operate. However - here is a new twist! My unit was replaced 2 weeks ago and within 48 hours the problems ongoing black screen problems re-appeared twice (please, see attached image). Brought back the vehicle to tesla repair center and after a week tesla's response - "we reset errors and you are all set". These original mcu1 units are flawed and are a danger to drivers because problems can happen any time - while you are driving, backing-up, parking or charging. These issues cannot be rectified on the road and are a total hazard. Replacing one dead mcu1 with another one is simply delaying the inevitable. Tesla is aware of the fundamental design problems which is why they not only introduced a more stable mcu2 but also have been very proactively pushing customers to purchase it.
My 2016 tesla (manufactured in 01/2017, mileage of 60,400) had the issues with the instrument screen blackout several times. Each time, I lost control of the touch screen, which caused the loss of rear camera view, AC, light and drive control, etc., especially the fogged up on windshield. This is a dangerous issue. I sent my car to tesla service center (tsc) in matthews, nc on 1/16/21 and they refused to repair my emmc as my car's instrument screen could restart up and was not completely dead. Andy at tsc told me that I'd have to wait for my car to die completely and touch screen becomes dead and cannot be restarted in order for them to service it under the extended warrantee. Ironically, I picked up my car from tsc this past weekend and on my driving home on highway I-85 south outside charlotte, nc, I lost my touch screen again (see attached pictures). It is outrageous for tesla to ignore this problem. By asking owners to experience a complete touch screen failure before warrantee services can be activated, tesla is committing serious crimes by putting drivers in danger!
Vin: [xxx] while driving air suspension has wildly activated. Unable to manually turn headlights on at night. Entertainment system has, uncommandedly, activated on full volume and unable to reduce/mute. Bluetooth link disconnected from phone eliminating handsfree ability mid-call. Mcu (media control unit)/mainscreen has rebooted on its own, with high outside heat, phoenix, arizona< shutting off cabin cooling for as long as 5 minutes. These are primary safety concerns and major distractions. Additionally, there is frequent loss of GPS/navigation position, false aural warnings and sometimes a completely unresponsive mcu that a reset sometimes/temporarily clears. This has happened since the summer through now both locally within the phoenix, arizona area, parts of northern arizona, nevada and california at different times, elevations, climates and time of day. I have video that I can share with you if needed. Information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
Tesla model s center touchscreen and associated assistance &infortainment features have become unstable and perform correctly only intermittently. Would have checked more boxes above in terms of systems affected but only allowed 3. Backup camera slow to come up (when working). System shutdowns and reboots occur while driving and parked. Backup camera, climate control, defogging systems, head light control, vehicle lock/unlock, turn signal indicator noice, and all driver assistance such as automatic breaking, adaptive cruise control, navigation etc are affected when this occurs. Variety of errors with entire touchscreen system including lack of response to voice commands, phone connections and audio controls occur nearly every day whether connected to wifi, lte, driving or stationary. Audio system will sometimes change volume when these errors occur or will be unavailable to change to a safer volume. Issues have been occurring for the past year at least but have become much worse over time. Have repeatedly brought up these concerns with manufacturer who states system is performing according to manufacturer standards and/or "known firmware issue". These issues absolutely affect driving safety.
The only manual for operation of my car is on screen. The car computer will not load the screen for the manual so we have been unable to access any safety or operation manuals for months. I again took my car to tesla service this week and the service department said they have no fix. There is no other operation manual and to wait for a firmware update they may help but they are not sure. They refused to replace the mcu. My car is still under full warranty. We suspect the issues with loading the manual is related to failure of the touchscreen/mcu. We have had increasing episodes of our screen going dark requiring us to pull over and not drive until computer reboots. We are unable to use our back up camera when the screen is black. The map features loads very slowly. This is a complex car and we need to be able to look up information regarding safe operation
The car has a defect mcu. All safety feature of the car has been disabled. I can not control climate control. I have lost my rear view camera. I can not make any changes to any setting to my car. I cannot turn off my car and my car is constantly on. I have to pull fuses to shut off certain aspects of my car or my battery will have significant drain while parked. I have brought my car into the a tesla service center to have the issue repaired. They do not have the parts and keep delaying the repair. The defective mcu is a know issue, I am surprised tesla will not replace the unit with a non defective unit and will only replace it with refurbished parts. Also, for a know defect that affects the safety of the car, why wont tesla keep an ample stockpile of boards to repair the issue. All they are doing is pushing the issue further down the link without any intention to properly fix the defective mcu.
The center touchscreen display is failing. This display controls most functions of the vehicle from climate control to entertainment. Currently, I am unable to active the rear defroster or adjust the climate controls. This is a known issue and the problems will get worse over time.
Main display failure. Unable to visualize controls. Temp over 100 degrees in car. Could not defog windows. Unable to out car in drive or reverse
Media control unit screen cycles on and off while driving, causing a total loss of critical safety controls including lighting, defrosting, and reverse camera capabilities. Tesla recorded this complaint previously as a cosmetic issue and agreed to fix under warranty, only to later retract.
My mcu failed which caused a series of safety issues. The backup camera no longer works. I can not control exterior lights. I cannot use the front or rear defroster which is problematic since the AC is stuck on the on position which causes condensation to form on the windshield, but without defrost control I cannot effectively clear the window. In additional all sounds are disabled which means safety systems such as turn signals and other warnings such as forward collision warning do not work nor can these systems be adjusted.
Center screen shut off while driving due to a 'mcu' failure (diagnosed by tesla service). I lost ability to control taillights, rearview camera, high beams, climate control, charging information, navigation, passenger airbag indicator. I was driving on a multi lane highway when it failed. Drivetrain, brakes and steering seem unaffected. At tesla service they tried to diagnose, and one of the resets disabled turn signals, which is a legal issue in addition to safety. The screen had rebooted several times on its own in the preceding weeks.
The main control screen has been intermittently inactive or black. Almost everything in the car is controlled by this screen. I have asked them to fix it for over two years on over six occasions with no resolution. The screen now at 64k miles is totally dead and will not restart. It disables the ability to charge the motor drive system battery, the AC heat and defroster system, control of the lights and wipers. According to thousands of web pages this issue is caused by software disabling the main file system memory chip prematurely. Telsa service wants me to pay $1146 to fix this out of warranty even though I complained about it multiple times during warranty. It makes the car useless and unsafe and there should be a factory recall issued.
First time: mcu went blank 2 25 2020 2016.5 ms 75d 92,180k miles mfd by tesla 7/16 build date. Drivivg to tesla service center charlotte, nc. First repair 25 feb 2020: "concern: customer states the touchscreen is blank confirmed mcu was blank and did not respond. Performed 12v reset and display did not come back on. Necessary to manually install firmware update and then install a second package using over the air method. Firmware packages successfully installed and center display return to operation. High memory usage was due to satellite map data. If this symptom returns, replacement of the mcu will be necessary. Correction: general diagnosis price $175.00 second time: mcu went blank 3 30 2020 tesla service center removed and replaced the mcu. Total cost to me amount ...$1,544.40. My safety issue was the AC and heat and defrost inoperative. Along with my model s unable to charge and loosing charge. When my black screen happened my AC/heat did not go to default...it just didn't work. I live on a mountain and when I was driving to the tesla sc in charlotte 117 miles away, on a cold morning the windscreen fogged up. I had to wipe it with a rag on a stick. Other owners have mentioned this on youtube.com videos as a safety issue. A possible solution: for $642 https://www.ccitesla.com/index.html# [email protected] I would love to have my tesla charlotte, nc service center install the improved chip card and upgrade my 3g to 4g at the same time. That would solve this mcu problem 4 me & all. But, that's only a "dream I have"... This tesla mcu1 emmc chip blank screen fail is highly distracting and disorienting to the driver and an extreme safety hazard...
The main touched which controls majority of car functions just randomly freezes. The car is drivable, but barely. Ac blows air at full blast but doesn't cool, signals don't work, lights are stuck either on or off. Etc. Can't lock the door. Defrost cannot be activated. So it's not trivial.
Front windshield has ghosting affect when viewing lights at night. This is most visible with LED lights such as new car tail lights and newer traffic lights. Lights appears to have multiple version of the same image with an additional set being above the actual light and another set below. These additional lights make it very distracting and difficult to see when there are multiple sources of lights such as heavy traffic. Car was tested by a tesla service center and they said the multiple images were within specs and a replacement windshield was not necessary. The problem happens every time the car is driven at night when other cars have their headlights and tail lights turned on. The problem only happens when viewing through the front windshield.
Intermittent windshield wipers may fail. Has happened twice, video captured for second event. Headlights have turned off on three separate occasions while driving in dark. Most recent event was captured on dashcam, as well as iphone video, with multiple test scenarios (turning them from auto to on, and back again. Rebooting computer interface, etc). This is very dangerous, and could cause serious harm or death. Https://www.youtube.com/watch?v=a9q1pxp2lp4 https://www.youtube.com/watch?v=cnsw9bdq0o8 https://www.youtube.com/watch?v=zekis_lmz1k https://www.youtube.com/watch?v=edqkse-iouk
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