On autopilot, if I approach a 60-mile speed limit section with speed more than 60mph and on my right is there a big container truck, my car suddenly slows down drastically. This makes people behind me mad because they think I brake-checked them. If I pressed on the speed pedal, it will accelerate but it will brake again if I release the speed pedal too soon. It almost consistently behaves like that.
2017 Tesla Model S driver assistance complaints
Page 4 of 5: complaints 71 to 100 of 101, newest first, as owners wrote them.
The contact owns a 2017 Tesla Model S 75. The contact stated that while driving at approximately 70 mph, the brakes were seized while on autopilot. In addition, there was a warning error the contact was unable to remember. The contact mentioned the emergency brake engaged independently and the contact was unable to control the vehicle which caused the vehicle to crash into the guardrail. A police report was not filed. The air bags failed to deploy. The vehicle was towed to a service center where a diagnostic was not attempted but the vehicle was repaired. The manufacturer was notified of the failure. The VIN was not included in the federal safety agency campaign number: 21v846000 ( forward collision avoidance). The approximate failure mileage was 54,504. Vehicle was not listed on the recall.
On numerous occasions the car, while on cruise control will suddenly, and for no reason brake. Sometimes very hard. The latest was today at 1336 MST.
The contact owns a 2017 Tesla Model S. The contact became aware of the federal safety agency Campaign Number: 21V035000 (Back Over Prevention, Visibility, Exterior Lighting) however, an unknown dealer informed the contact that the parts for the recall repair were not yet available. The contact stated while driving 55-65 MPH, the navigation screen inadvertently turned blank. There were no warning lights illuminated. The contact was able to continue to drive the vehicle. The contact also stated that the rearview camera would turn on with delay while reversing. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer and the manufacturer were notified of the failure and informed the contact that the parts for the recall repair were not yet available. The vehicle was not repaired. The approximate failure mileage was 58,000. Parts distribution disconnect
The contact owns a 2017 Tesla Model S. The contact received notification of the federal safety agency campaign number: 21V035000 (Back Over Prevention, Visibility, Exterior Lighting) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer and the manufacturer were made aware of the issue. The contact stated that the center console and display screen would go completely black. Parts distribution disconnect.
My 2017 Tesla S 75D has been having issues with the eMMC/daughterboard main computer/screen/control panel blanking out, where basically the screen that has the majority of controls goes black for a few hours. On one occasion the steering wheel was affected--it locked up. To temporarily remedy the issue, I have to reboot the software/car, but I have to be parked and stopped for 30 minutes to an hour, to go through this procedure. This is a reoccurring problem that started in 2020 and it seems other issues, have stemmed from this. For example, the system has a delay of 1-2 minutes to start up--at every start up; other sporadic issues such as no sound (as in there are no sounds, music, alarms or otherwise, working, at all); the key FOB is delayed in being detected (even after replacing the battery).
The contact owns a 2017 Tesla Model S. The contact received notification of the federal safety agency campaign number 21V035000 (Back Over Prevention, Visibility, Exterior Lighting) however, the part to do the recall repair was unavailable. The local dealer was contacted and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had experienced an unstated the failure. The failure mileage was 18,000. Parts distribution disconnect.
The contact owns a 2017 Tesla Model S. The contact stated while driving 70 mph, the instrument panel went blank and the contact was unable to control any electronic features inside the vehicle. The contact stated that the Back Over Prevention warning light was illuminated. The contact stated he experienced the failure several times per week. The contact took the vehicle to the local dealer and was informed that the software needed to be updated. The contact received notification of the federal safety agency Campaign Number: 21V035000 (Back Over Prevention, Visibility, Exterior Lighting). The contact took the vehicle to the local dealer and was informed the vehicle was not eligible for the recall repair. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 40,000.
The instrument panel goes dark and inoperable at times when driving. Alerts are noted that vehicle safety warnings are disabled. We’ve tried to remedy with the dealer now on several occasions and we’ve been charged for appointments only to find out that this is a vehicle recall. Despite all these attempts tesla palm springs dealer keeps saying they will let us know when parts to repair become available. Other rattling repairs in center counsel are delayed pending this recall correction. But we never hear back from the dealer about this correction. It seems excessive on the time waiting to get the component/part to correct this issue. What can be done? It seems like a safety issue to keep driving the car without this correction.
My tesla model s has the v1 hardware, also known as mcuv1, with the daughterboard emmc replacement from the previous recall running on firmware 2020.48.37.1. The sound for the entire car will cut out. It might come back, but even a reboot of the car does not solve anything. These sounds may include blinker noise, speed limit chimes, lane departure warning, autopilot engage/dis-engage chimes, gear warnings, collision safety chimes, early braking warning, and a lot more safety-related sounds. This happens every time I drive the car, not just the reported date. I have brought it in for repairs numerous times, but this has never been addressed. I am only told to wait for a new firmware upgrade, which I have been for years now since I first reported the issue to tesla. This only happens with mcuv1 cars and they have refused to provide a free hardware upgrade even after my incessant reports and appointments stating that it is unsafe.
Tl* the contact owns a 2017 tesla model s. The contact received notification of the federal safety agency campaign number: 21v035000 (back over prevention, visibility, exterior lighting) however, the part to do the recall repair was not yet available. The contact stated that tesla located at 3248 lionshead ave, carlsbad, ca 92010, (760) 305-4041) had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Below is the list of dates I've emailed about issues regarding autopilot and touchscreen, and microphone issues. The first reporting of it was less than a month after purchase: 10.19.2017. I have all of the emails and videos (within emails) to prove all of my statements about problems with ap and the touchscreen, along with microphone issues. I can provide the spreadsheet of the data if you need it. Now that tesla has acknowledged a problem with the e-mmc unit within my tesla, their service center now states it is on backorder and they have no idea of when it may be available. Their most recent letter dated 3.22.21 states "parts to replace the vcm daughterboard on your vehicle are not yet available." however, if I pay $1,500 for the cost of the infotainment upgrade, they can do it within a week! I shouldn't have to pay to have this fixed when there is a remedy! Dates of emails and complaints about ap and touchscreen, and microphone issues, are as follows: date of purchase 9.24.2017 1. 10.16.2017 2. 10.19.2017 3. 12.08.2017 4. 12.13.2017 5. 12.19.2017 6. 12.26.2019 7. 04.19.2018 8. 05.07.2018 9. 05.08.2018 10. 05.20.2018 11. 08.17.2018 12. 09.25.2018 13. 11.19.2018 14. 02.18.2019 15. 02.26.2019 16. 03.04.2019 17. 04.07.2019 18. 04.19.2019 19.04.24.2019 20. 05.03.2019 21.05.09.2019 22.05.20.2019 23.07.10.2019 24.07.11.2019 25. 09.16.2019 26.12.18.2019 27.01.13.2020 28.03.03.2021 (28) attempts to resolve these issues is far more than the reasonable number of attempts to repair these defects. The first attempt was less than 30 days from the date of purchase. My model s has been in the jacksonville, fl tesla service center for over 50 days total. Two times I had a loaner for three weeks each. Thank you, [xxx] parts of this document have been redacted to protect personally identifiable information pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
I complain that tesla failed to remedy the defect of malfunctioning emmc by replacing vcm daughterboard (see the letter received) within a reasonable time frame. Since last november I have received a number of letters from tesla informing the recall and nothing happened.
This was issued a full recall by nhsta. The vendor, tesla indicted only a couple of weeks before a chip replacement was available. To date no repair has been made and the vendor is non responsive. Your help need to effect this recall
Tl* the contact owns a 2017 tesla model s. The contact received notification of the federal safety agency campaign number: 21v035000 (back over prevention, visibility, exterior lighting) however, the part to do the recall repair was not yet available. The contact stated that the screen went black occasionally while driving or starting the vehicle. The contact took the vehicle to an unknown dealer however, the technician was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was not informed of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was 45,000.
Mcu unit goes blank and has difficulty coming back online, which precludes me from safely driving my car; the car was stationary.
Center console gets black screen occurrences and loss of audio has happened at least 15-20 times. Purchased car from tesla in mid october. Screen issues since having the car and no audio, tesla states to patiently await fe update have had the car serviced multiple times for the issue. Several appointments canceled by tesla stating there is no fix and to perform reset on car which im now doing every 5-10 days.this has happened while vehicle was stationary in park and have had to drive multiple times on the freeway and surface roads with no screen or audio. Has occurred 11-17-20, 11-28-20, 12-8-20, 12-19-20, 1-2-21, 1-8,21,. When black screen occurs no warning chimes or audio present. Tesla refuses to address the he issue despite being aware of it and having been giving exact dates of occupancies pictures of black screen etc.
The tesla model s main screen blacked out, causing me to not have access to any of the car's control system other than to drive it (no backup camera, climate control, music, door locking, suspension adjusting, turn signal chiming, and other essential safety featues). When I took it to tesla, they identified the problem but told me to fix the root of it, I'd have to pay for an "mcu2 upgrade" of over $1000 even though they know the computer chip is bad (and will go bad again). This happens sometimes while the car is parked and other times when in motion.
My screen keeps freezing and is black causing a safety hazard and I can't drive the car anymore. I have taken the car to tesla several times but they won't fix it. The computer is broken and the chip has failed. The AC doesn't work, I can't control my radio, my back up camera doesn't work, turn signals don't work, hands free system doesn't work, nav system doesn't work. Tesla needs to replace my entire nav, entertainment computer to return the car to what I actually paid for. The clock doesn't work, and I can't tell how much battery life I have left. This is a dangerous situation and they have refused to repair then computer. This is an electric car and 100% relies on the computer to control even the smallest details. I cannot drive the car and try to reboot the car while I'm driving. Nothing has worked. Tesla knows about this situation and I am not the only owner who has this problem.
My tesla is experiencing the mcu problems outlined in the federal safety agency ea20-003 from 13 jan 21 and prior. While in motion, on city streets and highways, and regardless of speed, my vehicle's mcu will spontaneously and at random intervals freeze. This results in loss of heat/cooling, front and rear defrosters, infotainment/GPS, adas safety features and convenience, all cameras including backup camera, and turn signal audio indicators. The only resolution is to stop my vehicle, issue a reboot command, and wait up to 10 minutes for systems to restore. Tesla initially denied the issue, but then under tesla's 9 nov 2020 "warranty adjustment program" replaced the mcu daughterboard. The replacement did not resolve the issue. Tesla now states the mcu is operating normally but acknowledges that a fix is required in software that will, at an indeterminate time, become available and that until such a fix is released, system reboots should be performed as needed. The mcu continues to freeze while driving with the same symptoms as before the daughterboard replacement. The recommended solution to reboot cannot be performed while driving but must be performed immediately to restore safety functionality. Tesla has offered a $2,500 mcu replacement/upgrade that promises to eliminate the issue since the newer mcu has more storage and an intel atom cpu instead of a slower nvidia cpu. Tesla refuses to replace the existing mcu with a similar part in the meantime, despite initially acknowledging an issue and attempting a fix by replacing the daughterboard, and erasing the system due to possible "corruption" twice.
Large middle screen goes black which controls all the uses of the car. The car runs, but there is no navigation, no radio, no heat or air conditioning. It is very scary!!! It has happened a number of times since 3/2020-1/2021. I had the car checked in november 2020 and asked to have the mcu replaced, but they said there was no recall and it wasn't necessary. Also there is a yellow edge on the screen. I didn't think to take a picture, but will the next time it happens.
Autopilot has failed many times. Car almost crashed. Took it to dealer for repair but they didn't fix the problem after spending $100,000, the autopilot should work as designed.
A phantom emergency braking event occurred twice on monday, december 21, 2020 while driving from dallas to houston between the hours of 12pm - 4pm cst. I also experienced three blank screen events during this same trip. The media control unit (mcu) controlling the map, radio, air conditioning, blinker sounds also ceased operating. The second occurrence of both the phantom emergency braking and black screen event occurred on saturday, january 9, 2021 shortly after 10am cst. The sudden phantom emergency braking episode I experienced at highway speed from dallas to houston was extreme. I simply do not feel safe using the cruise control or autopilot in this vehicle. Something is very wrong. However, tesla message to me states 'we are happy to report that your hardware vitals for the media control unit and emmc are in great shape and do not require replacement'. I have attached a print screen of this message.
My vehicles main screen consistently does not work. The screen is important because it hosts my back up camera, the pin code needed to turn on the vehicle to put it drive, my bluetooth settings, AC functionality, etc. The screen has on multiple occasions froze ( while providing navigation) simply not turned on and had to be reset using manual controls, and restarted while mid driving and therefore not able to provide directions mid drive. The issue has been brought up to tesla and they simply did a firmware reset which resolved no issue. These issues have occurred while driving, parked, on freeway, city driving, all situations. I just got the vehicle back in august and have had multiple issues other than this. But this issues has been reoccurring throughout my short time owning the vehicle
My screen turned blank and there was no way to see the rear view camera, the turning signal, to set the temperature control due to a known defect of a memory chip. I took the car into the dealership with history of multiple black outs, and they refuse to replace it although tesla website said that they would
Brought the car in for service at the macadam service center in portland, oregon on october 29th due to mcu issues; this was before any notice had gone out! I was not even aware of the issue at this time. It was rebooting, very sluggish, gets 'lost' ie keeps outdated information etc. This is obviously the 8gb memory device issue. After a 40 year career as an engineer and venture capitalist in the it industry I know what memory failure looks like! I was told there was no issue and that it was safe for me to drive to sf the next week. I had major issues on the trip. The system rebooted a number of times, was extremely sluggish and had data update issues. Specifically: -depart lake oswego at 5:30am on 11/23. Soon thereafter the left front fender camera informs me it is not working. It does so repeatedly every minute or so for a long time. Then all cameras inform me they are not working. I stop, twice, clean all the cameras and it does not resolve anything. I give up on the cameras working and stop using cruise control -at 12:31pm in the shasta area streaming fails and then the whole mcu shuts down. While driving in the rain I am forced to react and open windows to keep the windows from fogging up while driving at 70mph. Othis is a serious safety concern. I have updated my the federal safety agency complaint to include these serious safety concerns. -7:48pm 11/23, while supercharging in emeryville the mcu completely froze. I was had to force a reboot. 2nd reboot in one day -5:28pm 11/24 mcu crashes while driving again! How do you not understand the safety implications of this?! This is the 3rd crash in 2 days!. I will make an appointment and expect you to fix this issue. I will continue to update my the federal safety agency complaint regarding these safety issues until tesla resolves them. Scott scott darling president | dell technologies capital
Tesla mcu fails intermittently- rendering autopilot and all safety features associated useless. Also causes extreme scare to driver when failure occurs, as they believe car is off/not working. Occurs on numerous occasions, both on startup and while driving.
The mcu screen goes blank repeatedly. It requires a reboot. When this occurs loss of numerous vehicle functions occurs which creates safety issues. Control of defogging, rear back up camera etc are some of the last safety features. Currently has only occurred in stationary vehicle
The mcu touchscreen fails constantly causing no access to rear view camera, AC controls, navigation, and loss of preset settings for mirrors and drive seat position. Reboot takes over 5 mins while car is in operation to no AC working. Both headlights have been replaced over 10 times due to burned out daytime running lights. I have paid for the last replacement only for it to fail again.
I was making a legal u turn on a city street to park. I pulled behind a parked car and was going about 1mph when my car suddenly accelerated and hit the parked car. There were no warning sounds until the car hit the other car and then the horn and lights on my car went off. The car was not on auto park and no air bags were deployed however my car and the car that was hit had extensive body damage. There were not injuries to people. I don't know why the car accelerated instead of stopping. I have never hit the accelerator peddle instead of the brake and I doubt if I did it in this case.
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