I'm including a picture to go with a complaint I entered a few weeks ago. I took the vehicle to a repair shop that removed a broken bolt that Tesla said sheared off. more than 50% of the bolt was still in the cradle. The bolt snapped in a place where Tesla had a notch circling the bolt which made it weak at that point. I had the repair shop replace both of them with Tesla-approved bolts that are identical to the bolt that snapped. It appears that this was intentional and the repair shop indicated that there was no obvious reason the bolt needed to be scored around the circumference.
2017 Tesla Model X suspension complaints
Page 2 of 3: complaints 11 to 40 of 59, newest first, as owners wrote them.
On or about August 27, 2023, I heard a loud noise as I was pulling out of a parking spot with my wheel turned to the left. As I drove away and over bumps, I heard loud metal-to-metal sounds coming from the front of the car. I scheduled an appointment with a Tesla service center and took it to them on September 8th, 2023. They found that a bold had sheared in half on the front stabilizer bar. They said it wasn't a manufacturer defect however I disagreed and requested it to be repaired out of warranty at their expense to make it safe and to put a stronger bolt on this time, but they refused. There were no warning lights before this occurred. I had my attorney send them a letter to persuade them to fix it however they have not responded in two months. The vehicle is a safety risk and I have found that this has occurred to other Tesla Model X owners. There is a class action lawsuit in California and Oregon for Tesla Model S and Model X suspension issues. The same car had premature wear of the upper control arm ball joints and the axle shafts have been replaced twice due to Tesla's admission of bad design and manufacturing. I have safety issues with the Fore Links and Aft Links as well.
Front control arms caused extremely difficult steering. No warning of failure displayed in vehicle. Suddenly noticed difficulty steering with squeaking and clunking noises. Tesla service replaced upper and lower control arms June 2023 and claim it’s a common repair in their vehicles with low miles. This vehicle has 37,100 miles. Sway bar links also repaired May 2022.
Control arm and both front struts failed
All of a sudden my vehicle has started making loud creaking/squeaking noises from the front passenger side suspension. It seems to occur with any movement of shift in the vehicle weight. Occurs when stopping or starting to move from a stopped position. It makes me very concerned that the suspension will fail as I’m driving. Using google I have discovered this a very common occurrence with Tesla Model X’s from 2016-2017. I asked my friend and he experienced the same issue on his 2016 Model X. The repair he stated was over $1,000. I believe if this a common occurrence then it should be a known defect. No collisions on my vehicle that could have caused this.
Issue regarding a persistent creaking noise emanating from the front passenger side of the vehicle. The noise has become increasingly loud, particularly when driving over bumpy roads, indicating a potential suspension problem. This matter has gained significant attention among Tesla users through a widely viewed video: YouTube Video: Creaking Noise from Front Passenger Side (link: https://www.youtube.com/watch?v=6iG23-p9AOA&ab_channel=KmanAuto) . Multiple Tesla consumer forums have also discussed similar concerns. Tesla service has quoted an approximate repair cost of $700. Due to the potential safety implications and the need for a thorough investigation, I urge immediate attention to address this issue promptly.
I suffered a catastrophic suspension failure on the front passenger side while traveling at 70 mph (speed limit).
Under heat and stress, we noticed the front of the car would make cracking and creaking noises. We took the car in and they informed us that the rear linkages of the left and right front suspension and the upper linkages of the left and right rear suspension were worn down significantly due to the weight of the overall car. Our entire suspension needed to be replaced due to significant cracking and stress fractures. Had we hit a speedbump too hard or a pothole, the suspension would have collapsed on us. We're lucky that we brought it in but we can't be the only ones with this issue. We've never towed anything in the car and primarily drive on the freeway with no more than 2 people ever in the car. I know China has recalled the Model X for this reason. Why have we not?
We were experiencing very difficult turning at low speeds. No vehicle warnings occurred. We took the vehicle in to Tesla service for evaluation. We were told the vehicle was unsafe to drive and they would not allow us to take the vehicle home. They have had the vehicle for 3 weeks and have replaced the "steering column" or "Left-Hand Steering Gear" on service estimate, but in the process have not fixed the problem and are now on week 4 of the repair. In investigating steering issues with Tesla, there appears to be a recall issued for 2015 and 2016 model years involving the steering column. We believe the same issue is affecting our 2017 Model and is in need of a recall as well.
Loud creaking noise on the front passenger side. This seems to be a very common model X problem. I was told the front upper control arms need to be replaced. I see absolutely no reason why any of those parts should be failing unless it was faulty parts/engineering.
While driving my model X on highway, making quick turns on the power steering wheel felt too stiff in order to avoid car or objects. I took it to Tesla service center for inspection and confirmed the issue with the suspension. The replaced Front suspension, lower -Aft-LH/RH. Parts they replaced, Washer cam, Bolt H cam, Washer, Nordlock, Front suspension AFT link, Nut CLN HEX, NUT HF & adjusted camber caster toe. MCU unit continuous crashes or freezing & slow response, web browser, map and slow response to access A/C, I had to pay to replace MCU unit.
Model X 100D makes noise during driving whenever I turned the steering wheel. Took it at Tesla service center for service and concurred the my concern and replaced front upper Arm. The suspension contributed to brand new tires to wear out quickly in less than a year. Driver and passengers windows fails to close after opening regularly, Map navigation and live traffic data does not work properly. During car in reverse, rear view camera blanks out. Tesla service center could duplicate my concern.
Car shudders at the acceleration. Service center said it’s a widely known issue with front half shaft and clevis mount. Tesla already admits it is a design fault but wouldn’t cover it under the drive unit warranty. Can the federal safety agency make it a recall? Thanks
The front air suspension perfectly failed right after 4 years manufacture warranty. It is life-threatening since my right front suspension drops all the way down. If this happens when I'm on a highway at high speed, it might kill me.
I bought Model X in 2017. Soon the suspension system failed and they had to replace the whole system. Again in Dec,2021 the whole system failed. I was given a quote for $5000 for replacing the compressor and the suspension. When they replaced the whole system back in 2019 I told them the car doesn't seem fine with suspension but they said they will extend the warranty if anything happens to it. But they didn't note that in the system and now they said replaced parts has only 1 year warranty and I have to pay out of pocket for the suspension in 2021.
As I was backing out of my driveway the passenger side front tire detached from the axel for no apparent reason. There was no accident, alert, or indication of anything being wrong with the vehcile.
Whenever I turn the steering wheel, the squeaking noise appear. I contacted the service center, without seeing my car, they know that I have to replace the both side front upper control arms which made me believe there is a well-known defect with it. The control arms plays very important role in steering the car, if there is a defect and Tesla won't recall it then it might kill someone after the driver can't control the car due to the defected upper arm.
2016-2017 Model X SUV: a possible front suspension link issue that can cause the tire to rub against the wheel arch. The attached picture shows an excessive wear of inside shoulder.
The contact owned a 2017 Tesla Model X. The contact's husband stated while driving 70 mph, a strange noise was heard coming from the rear driver side of the vehicle which resulted in the contact's husband losing control of the vehicle and collided with the median which brought the vehicle to a stop. None of the air bags deployed but no one was inquired and a police report was taken. The vehicle was towed to a junkyard where it was determined to be destroyed. The contact stated no warning lights was illuminated. The manufacturer was not informed of the failure. The failure mileage was unavailable.
The rear camber arms of both Tesla Model S and X suspension have fixed camber angle that only grows wider as the time passes, that would cause the inner side of tires to wear out more rapidly than the mid or outer tire sides. Tesla doesn’t offer a camber arm that is adjustable in order to fix this alignment issue. Due to this the tires blow out prematurely and can potentially cause severe accidents. Tesla doesn’t acknowledge this as a design defect to replace this as safety problem, hence I am reporting it here to investigate the matter.
The specific issue happen while I was I was pulling out of my driveway. The front passenger side suddenly started squeaking. After getting on the highway and accelerating, the car started shaking, and making louder and louder noises. Inspecting the assembly next to the front passenger side tire, I saw that the control arm assembly was making metal on metal contact and the wheel was not horizontally in place (it wiggles on steering). I took the car to the service center. They confirmed that the control arm assembly is corroded and that the issue could cause an accident if it happens while driving as I could lose steering control.
2017 model x in the junkyard. Https://erepairables.com/salvage-cars-auction/tesla/model+x/vid-45785079 back wheel fell off. That's it. Back wheel fell off. Just the usual stretched and snapped suspension cheesy poofs. It would be nice if you would do something. But I expect you won't yours despairingly keef
The car shudders when accelerating. I have had the front half shafts replaced twice and now the shudder is back again. They say they are aware of this, as well as the noise that the steering mechanism makes, and the fact that the model x wipers don't work, but I have to pay to get all these things fixed since it's out of warranty.
I have had my vehicle for a little over 3 years and in this time I have had to take the vehicle in over 10 times. I have had multiple visits for both my in-car dash slow, freezing, or restarting and I have had 3 visits relating to what I believe is my suspension not working. Mcu unit- this has stopped working while starting my car where the screen would not load as well as while in motion on city streets and highway where the unit will freeze. I have noticed it more often when on longer road trips but it has also happened during day to day activity. Suspension: while under warranty I received a message saying there was an issue with my suspension, tesla diagnostics could not determine a problem but they proactively fixed a part. Not sure if this is known part that was failing but it was a proactive approach. Months later I brought my vehicle in b/c it was making a loud motor noise, then hissing while the vehicle was stationary in my garage. I did not know at the time but I think this may have been the 1st signs of a leak in my suspension system. Once again tesla could not diagnosis or recreate the problem. Less than a year later from that visit to the service center my vehicle would not raise or lower. There was no indication that it needed to be brought to the service center so initially I thought it may just be an issue because it was very cold outside. After taking it in again, tesla tried a repair that was going to cost about $500, the next day they told me the repair did not take and a much more expensive repair would be necessary about $6,000. The vehicle has less that 100,000 miles on it and I was concerned about the suspension failing as I have read a lot of information of other teslas having similar issues. Without a 3-rd party to take it to in my area, I felt I had no choice but to pay the fee and let tesla fix it. Tesla discounted by 10%.
I'm not from the us, but want to let you know that there are also safety problems with model x cars in europe. My car, a tesla x from april 2017 with 93.682 kilometers driven broke down with a broken suspension part. The wheel was moving for- and backwards compared to the vehicle. Tesla cals the part fore link assy lh (1041570-00-b). When parking the car in reverse, the front a the car came up for 5 centimeters. It happened also driving slowly forward. The big ring on the end of this part (the site that is connected close to the wheel) was completely torn open. Tesla also had to replace the left and right fr susp aft link assy because of "wear and tear". Upper control arm were already replaced in june 2020. Rear motor replaced januari 2018, electronics for opening front doors replaced in march 2020, new power steering april 2020. I like you to invite the also look at suspension safety issues in europe with the model x and s. These issues have nothing to do with road conditions, we have very nice smooth roads here in the netherlands. I made a video of the movement of the front left wheel.
Here is a 2017 model x in the junkyard. Https://www.iaai.com/vehicledetails/38034265?rownumber=2 the lh back wheel has gone whompy. Elon musk calls this "china syndrome" because it only happens in china due to bad roads and bad drivers. This tesla went whompy in california. You know what to do. Demand a recall! Thanks in advance keef
Here is a tesla model x in the junkyard https://www.iaai.com/vehicledetails/37656941?rownumber=81 aaand..... Pop goes the ball joint! That's it! The top ball joint has fallen to bits again. There is absolutely zero collision damage that would account for the ball joint failing like this. There have been many reports of owners complaining of squeaks caused by lack of lubrication in these ball joints. Eventually the ball wears away until it pops out and then things turn to excrement. If it is not too much trouble for you then would you please be so kind as to demand a recall before more people get slaughtered by these defective contraptions. Thank you so much. Keef.
Here is a tesla freshly arrived in the junkyard. Https://www.iaai.com/vehicledetails/36822732?rownumber=0 itt is burned out but judging by the ashes around the vehicle it has most likely burst into flames while stored in the junkyard post crash. The back wheel has gone whompy which is not unusual for a tesla. There is no crash damage at the back of the car that would explain why the wheel went whompy. It went whompy before the crash. The front wheel and suspension has snapped off and has escaped the fire because it was lying on the ground next to the car during the fire. The air-shock is stashed inside the car because it was stashed there by the tow truck driver. The front wheel is cleanly sliced in half. This is a common failure in teslas. The suspension breaks whilst the car is travelling and the broken part gouges the wheel whilst it is rotating. Many similar cases can be seen here; https://www.flickr.com/photos/136377865@n05/albums/72157661343139261 tesla suspensions are defective. I bet you a signed dollar. Please issue a recall immediately. Thank you. [xxx]. Date of crash, mileage etc. Are estimated. Information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
Tesla model x in junkyard https://www.iaai.com/vehicledetails/36623316?rownumber=8 not in a crash, no air-bags deployed, no damage to bodywork except for where the back wheel and suspension simply snapped off. Perhaps the owner pressed the "ludicrous" button. If you can spare the time would you please launch an investigation before another tesla victim is launched over a cliff or into oncoming traffic. Send my regards to [xxx]. Thank you [xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
I believe tesla has designed and installed defective upper control arm, joints, and bushings that do not support the weight of the vehicle. I have experienced a slight gliding of vehicle in addition to creaky and clangy sounds emitting from the front suspension. The gliding occurs during 30-45 MPH, and the noises occur at slow speeds. My vehicle currently has 22k miles on it and have been driven under normal conditions.
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