What component or system failed or malfunctioned, and is it available for inspection upon request? -- Cruise Control system (with or without Full Auto-pilot engaged) How was your safety or the safety of others put at risk? -- Vehicle comes to a near complete stop from highway speeds, in traffic, to avoid 'something' that doesn't exist Has the problem been reproduced or confirmed by a dealer or independent service center? -- No, but can be reproduced on Highway 54 between El Paso, TX and Alamogordo, NM Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? -- No Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? - No, problem has occurred since April 2022 after receiving the Full Self-driving beta software update. Description of problem: Vehicle is suffering from the well known "Phantom Braking" issue and appears to be getting worse. The problem can be reproduced 100% of the time on Highway 54 between El Paso, TX and Alamogordo, NM. With Cruise Control activated and set to 75 MPH (Auto-pilot disengaged), vehicle will hard brake to 45 MPH or less and then resume back to 75 MPH; essentially "brake checking" the vehicle directly behind. No injuries or accidents to report at this time
2019 Tesla Model X driver assistance complaints
Page 2 of 2: complaints 11 to 25 of 25, newest first, as owners wrote them.
Car brakes hard when nothing is in road and when it comes to stopped cars waits too long to brake and brakes too hard when using autopilot
Unexpected hard braking while the car is in Advanced Driver-Assistance model.
We continue to experience "phantom braking" from our Tesla Model X. The incidents are sporadic, but have been been consistent across our 3 years of ownership of the car. The phantom brake incidents always occur on the freeway, and are rarely associated with an actual collision. The car will be set to standard "autopilot" cruise, and will suddenly slam on the brakes. We have become so accustomed to this, that we are usually ready to intervene and accelerate manually to avoid startling/brake checking the traffic behind us. Autopilot has always seemed to phantom brake in the following conditions: around semi trucks, or large trucks, or when (what I assume) is confusion of the nav system where the car believes it's on a reduced speed limit road, when in fact it's still on the freeway.
experienced repeated phantom breaking and unwarranted early collision warnings
Phantom Breaking does occur. It is scary when this happens because of rear vehicles not being able to stop. The breaking, I think, is probably due to some shadows on the road like bridges casting shadows on the road, or something else of that nature, the vehicle perceives an obstruction ahead. I think it is camera issue related, or sensor perceiving some unknown, not existing object ahead. This has happened multiple times, and at one spot on I 690 before a bridge. That is why my thinking is shadow issue.
the automobile automatically brakes even on the highway at speeds of 55 -65 miles per hour. It creates a safety issue because there are cars coming behind me at full speed and the tesla stops for no reason.
When I am driving down the highway, the car breaks abruptly for no reason at high speeds. It has scared my family multiple times over the last 3 to 4 months. I thought by now it would stop doing it, but it’s still inconsistent even when I checked all of the camera lenses turn sure they are clean. I understand this is being called phantom breaking? Please let me know when I can do?
At highway speeds, using autopilot, my car will suddenly and powerfully brake to a full stop unless I intervene. If this happens with traffic behind me, they must brake hard to avoid hitting me. Also the forward collision warning activates when there is no reason. I have many video recordings, of my dash, the events and the road, while this is happening. How do I send video to you?
The MCU (Media Control Unit) and the driver's dash goes out while driving under normal driving conditions. When the MCU and Dash goes dark/dies, the turn signals don't work, the rear view camera goes out, the blind spot warning and lane departure warning is disabled and the speedometer doesn't display. Basically I was driving in the dark. It was a very dangerous situation. Fortunately I was driving and not my wife who is the primary driver. This is no longer a technical safety concern but rather a safety issue for us and for others. I brought it in for service 2 times and the outcome was: we're aware of the bug and working on an over the air fix but no ETA. This is not an isolated issue since it occurred many times captured below: Jun 22 - 8:33 PM PST Jun 30 - 8:32 AM PST Jul 2 - 12:32 PM PST Jul 8 - 5:58 PM PST Jul 13 - 8:09 AM PST Jul 16 - 6:46 PM PST This is similar to the situation that occurred in the collapse of the condo in Florida. In that case: 1. They were aware of the issue 2. They knew they had to fix it 3. But they didn't take responsibility nor accountability. They should have evacuated the building instead of killing 100+ innocent lives. In our case: 1. Tesla knows there's an issue 2. Tesla knows it needs to be fix 3. Tesla refuses to take immediate action until something drastic occurs.The car is practically brand new with only 5K miles on it. I have videos to capture this frightening ordeal.
While driving on the highway using the autopilot function the car would spontaneously swerve out of the lane when the lanes were merging. At other times it would slam on the breaks although there was no vehicle in front of me.
I started to reverse and as always the backup camera view came on the dashboard. I was watching as I backed out of my parking space. My wife felt it was very hot in the car and she turned on the AC. That switched my backup camera view on the dashboard while I had pulled my car half way. I was then driving blind as I pulled out without the camera view on the dashboard. I didn't hear any "stop" sign or any audible sound to stop before I hit the bus behind.
Tesla reboot while driving on a freeway! Super scary experience driving home on cold and rainy october night in my one year old 2019 model x. I turned on my auto-pilot and within few seconds, the dashboard as well as the speedometer turned black. The dashboard turned dark, lights out, and the car seemed to be free rolling at a high spped on the freeway...no indicators, no speedometer. Nothing. I thought that the car systems failed and I panicked, did not know what to do and my whole life flashed in front of me with the impending catastrophe. I continued driving. After a few minutes I turned on my right indicator (not knowing whether it was working) with the intent to exit the freeway. After a few minutes I managed to exit the freeway, found a spot to stop the car and waited for the functions to resume in 5-7 mins. Afterwards I called up tesla roadside assistance. To my surprise, it seemed that they are aware of such issues. They advised me to not to use autopilot feature for 24 hours. They promised to evaluate the reasons and get back to me. It's been 2 days and I have not heard back from them. From the user forums I gather that this incident happened due to rebooting of the car's systems on its own and is not rare and other owners have expereinced this nasty issue. I am shocked that how could tesla not fix this issue when they are aware of this? By not fixing this issue, we are waiting for a tragedy to happen or probably it happened already and no one know of the reasons. I am scared to drive this car knowing that this issue can happen again. I have put through undue stress and psychological trauma due to this incident.
While I was parking sudden unintended acceleration occurred vehicle jumped the curb and the vehicle smashed the building went thru the wall. There were twice prior incedents with no accident but freaking out whithin last 4 weeks.the vehicle was in motion in city street all three instances. All three incidents I was turning the corner or parking with less than 5 miles per hour.
Two major issues. On june 23, after a software update, I left to run some errands. I got a message that the update didn't install properly, but given that the functions of the update didn't seem critical, I decided to wait to try and reinstall. I was at a stop light in the center lane on wisconsin avenue in dc (a very busy street), when I went to go as the light turned green, my entire screen went black and I could not start the car. My hazard lights wouldn't even go on. Thankfully, I could roll down my window and wave cars to go by. I thank god that my children weren't with me, as I could have easily been in a catastrophic accident in a very busy intersection. After a couple of minutes of great distress, the car started again, but my navigation, auto drive, etc. Were not working. I called tesla and they resent the update and it installed fine, but took about two hours and three tries??? This was a nightmare. My purse was in the backseat with my phone and I was so busy waving cars around me I couldn't get to it. And no power = no tesla emergency assistance. How do you get help? This was terrifying. My second issue is that my lte rarely works. I've scheduled service, but they can't accommodate for another two weeks. That often leaves me with no navigation, no satellite radio, etc., etc. My app now shows my car is charging in maryland...when it's in a parking garage in dc. Again, not helpful. Having this experience and the failing lte, I am 100% convinced that you need to have carplay, where at least you have a back up for navigation and voice to text ability. It isn't safer to only have lte if it doesn't work. Mine went out this morning during my commute and never came back. I even tried using my phone hotspot for wifi and that didn't work either. How are you going to offer netflix and voice text if the lte and wifi don't work? How is that safer?
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