The contact owns a 2021 Tesla Model Y. The contact stated that his wife drove to a nearby park and while attempting to leave the park, the vehicle was started, and after his wife put her son and daughter in the vehicle, the vehicle shut off unintendedly and all the doors locked. The doors failed to open with the mobile card or the manual key. The contact stated that the manual card was inside the vehicle. The contact stated that the temperature control was off inside the vehicle and the screen was inoperable. There were no reported injuries. The contact broke the window to enter the vehicle. There were no warning lights illuminated prior to the failure. The contact called a tow truck, and the vehicle was jumpstarted. The contact stated that the vehicle operated as designed the following day. The contact stated that an unknown local dealer was contacted. The dealer informed the contact to send the data pool. The vehicle was not diagnosed or repaired. The manufacturer was contacted and informed the contact to complete a report form. The failure mileage was approximately 88,070.
2021 Tesla Model Y locks complaints
Page 2 of 2: complaints 11 to 14 of 14, newest first, as owners wrote them.
1. What component or system failed or malfunctioned, and is it available for inspection upon request? The 12V battery failed unexpectedly, causing a complete shutdown of the vehicle. The car became fully inoperable—doors, windows, touchscreen, and manual override systems were unresponsive. Yes, the vehicle is available for inspection. 2. How was your safety or the safety of others put at risk? My young child was inside the car at the time of the failure. Due to the system lockout, I was unable to open the doors or remove them from the vehicle. Emergency responders were called and had to break windows to safely extract my child. This situation posed a serious risk of heat exposure, panic, and injury. 3. Has the problem been reproduced or confirmed by a dealer or independent service center? The failure has been documented and attributed to a dead 12V battery, though Tesla has not formally inspected the vehicle as of this writing. I am working to have it evaluated by a qualified technician to confirm the cause. 4. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives, or others? The vehicle was not inspected by Tesla at the time of the incident. Emergency responders did assess the situation on site. I plan to notify my insurance provider, and will make the vehicle available for inspection. 5. Were there any warning lamps, messages, or other symptoms of the problem prior to the failure, and when did they first appear? No. There were no alerts, notifications, or warning lights indicating the 12V battery was low or nearing failure. The malfunction occurred without warning.
On [XXX] my husband was taking our [XXX] son to the grocery store and put him in his car seat. He then shut the door and went to open the driver door and the car had locked and would not unlock leaving our [XXX] trapped in the car. We called Tesla immediately and they said the 12 volt battery had died and we needed to call 911. Luckily while I was on the phone with 911, one of the windows was slightly cracked and my husband was able to get the window down further so we could get our son out. You are suppose to receive 3 warning messages from Tesla saying the 12 volt battery needs to be replaced or is dying we did not receive a single one. This is life threatening and extremely dangerous. Our friends who had heard our story just sent us a news story that this happened to a grandmother and her grandchild recently in Arizona too. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
The contact owns a 2021 Tesla Model Y. The contact stated while the vehicle was parked and attempting to open the rear passenger’s side door, the door failed to open from the outside. The contact attempted to use the emergency release and the door failed to open. The vehicle was not taken to a dealer. The contact reached out to the manufacturer. The manufacturer advised the contact there was no urgency in getting the failure repaired. The contact was informed by the manufacturer where the emergency release button was in the vehicle in the door behind the speaker however, the contact was unable to access the button. The contact was advised to contact the nearest Service Center for the vehicle to be inspected. The vehicle was not repaired. The failure mileage was approximately 53,000.
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