My car is equipped with autopilot feature which I am unable to use due to safety score system designed by Tesla which is used for calculating insurance premiums. This safety score system doesn’t count the miles driven on autopilot and only counts the miles driven without autopilot to decide safety score which impacts insurance premium. This policy forces consumers to drive car without autopilot to increase number of miles driven to compensate for any mistakes made during driving without autopilot. This not only compromises safety of the vehicle and passengers but also deprives me to use features of my car that I paid for. Since autopilot is a supervised driving and requires driver active engagement the miles driven using autopilot should also be counted to decide safety score. Dealership are unable to help with any issues related to safety score system and there is no customer support available to address customer concerns.
2023 Tesla Model Y driver assistance complaints
Page 5 of 19: complaints 101 to 130 of 549, newest first, as owners wrote them.
As I entered the parking lot I disengaged FSD by taking over the steering wheel. When it can to navigating into the parking spot I gently push the accelerator and the pedal disappeared from under neath my foot as the car accelerated forward hitting the car to my right. My calls to Tesla went unanswered so I could not report the incident. The incident happened May 2nd 2024.
Cameras not working suddenly, navigation software hung in last location coordinates, auto pilot and it’s safety features not working Backup cameras not working , creating blind spot while reversing the car Not sure what caused the issue , there was an over wire update few days back maybe that is causing it Reported to Tesla service but appointments are backed out seems many cars has this issue recently in last 1-2 months
On [XXX] at [XXX] on [XXX] I experienced a sudden malfunction of steering control of my Tesla Model Y, followed by a rightward movement initiated by vehicle automation and potentially amplified due to the steering malfunction. The vehicle then collided with an 18-wheeler truck on the right lane and came to a stop on the middle lane. I was driving past Tracy CA on [XXX] towards Modesto on a personal trip to Merced with my daughter, [XXX] , in the front passenger seat to drop her off. Fortunately, there was no casualty or injury from this incident. We are fortunate enough to have survived physically unscathed. A difference of few seconds could have led to significant injuries or impairment. Pictures attached show the steering wheel position turned to the left at about 160 degrees, while the front wheels turned to the right at about 20-30 degrees. For a right turn it’s about a 220-degree position, which is not possible by a single swipe of the steering wheel. Please note, the front wheel position in below picture cannot be justified either way. The steering wheel and front wheel remained frozen in this position when high voltage battery supply got disconnected at crash. This proves the turn of the wheel, thereby the movement of my vehicle to the right was not caused by my steering wheel control. Vehicle Automation Engaged related to this safety incident- Advanced Driver Assistance Systems such as Autopilot, Lane Assist, Collision Avoidance Assist and other safety features were active during this incident. There were no audio or visual warnings related to lane departure, forward collision or blind spot on the vehicle dashboard. The vehicle was declared a total loss by the insurance carrier, Tesla Insurance and currently in possession of their salvage vendor Copart, Title Express. Tesla Service refused to do any inspection of the components involved in this failure while the vehicle was at the body shop, Carstar Chilton Autobody, San Carlos, CA. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT
Accident report [XXX] I was driving on [XXX] fort smith ar to Bentonville Car was on autopilot, it was raining on and off and with all other cars we were driving around 70-80 mph All the sudden it started a short slip on the right then second after that it started spinning and took us out of the road car totaled car. I believe problem is autopilot did not disengage when car started to slip but instead it was still on until the car got out of the road and hit a large tree. This is 3rd time for me to have this type of accident with same situation slip then spin then out of the road. I believe autopilot is the problem here 100%. This autopilot system is very dangerous. I had enough of this and im hoping national highway traffic system will step in. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
There is a steering malfunction, with my Tesla Model Y it completely locks up and the steering is disabled. The steering doesn’t move at all the following warning and codes appeared on the dashboard. DI a223 Traction control disabled Drive with caution DL a222 Stability control disabled Drive with caution GTW_w074 Steering assist reduced Steering may require increased effort Ul_a020 Steering assist reduced Steering may require increased effort. Now this is the second time it has happened within few months. It was taken to the dealership with the same complaint this was their diagnoses Concern: Customer states: Feature Availability & Settings - Steering is disabled, park assist disabled , stability control disabled, traction control disabled, vehicle hold disabled Repair Notes: Confirmed customer concern. Removed and replaced steering rack, after replacement all systems operating as designed Correction: General Diagnosis Correction: Steering Rack (Dual Motor) (Remove & Replace) - Remove and Replace Parts Replaced or Added Part Quantity STEERING GEAR - LEFT 1.00 HAND DRIVE(1188832-00- A) NUT&WSHR[SW],M14X1.5, 2.00 [10],ZNFL,PTP(1109263- 00-B). There is a serious and unsafe issue with this car. A potential disaster waiting to happen.
Auto parking feature malfunction and backed right rear quarter panel and bumper into a yellow pole in a parking spot.
At 10:11 PM driving on 95 south at 78 miles per hour the car stopped on its own violently braking and swerved across the intersection. Then we kept getting alerts about the cameras. I have pictures of the alerts. There was no obstruction on the highway. Car just braked for no reason. Very scary
I have reported this same issue twice before. When on cruise control, the car brakes unexpectedly. My 2nd and most recent report was on [XXX]: "... I had already disabled "Apply Brakes when Regenerative Braking is Limited" under Dynamics on the screen. (see photo) He showed on the screen, under Autopilot, that I could disable Automatic Emergency Braking, which I did. I was concerned that this warning pops up: "The vehicle will not automatically apply the brakes even when a collision is detected" (see photo) but he suggested I try it to see if it would solve the cruise-control braking. I was hopeful, and disabled it, knowing that it might take a while to know if that solved the problem. I drove the 30 miles home on the frontage road instead of the interstate, and when there were no other cars around, I set cruise control at 50 mph, the speed limit. I came to a series of small hills in the road, and was reminded of the first time the automatic braking happened, on a 60 mph road with longer amplitude hills of greater height. Amazingly, it happened again! Pretty significant braking and slowed me to 25. This time I waited it out to see if it would resume the cruise control at 50. It did not. I have since restored the Automatic Emergency Braking as that seems important for a crash situation. I have restored the "Apply Brakes When Regenerative Braking is Limited" since that obviously was not the problem either." I did not use cruise control again until [XXX], when I happened to be returning home from Silver City to Las Cruces and was on the same highway, [XXX], where the problem first occurred. It is a 2-lane road and often there is no traffic, so I felt safe trying cruise control again. I set it at 55, the speed limit, and after only a few miles the car braked again. I do not use cruise control anymore, and was dismayed to find that Tesla is again offering a free trial of autodrive! This is a huge safety issue! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Harsh braking while using cruise control. Known as "PHANTOM BRAKING". This is causing extremely dangerous situations. The vehicle slams on the brakes while at high speeds for no apparent reason. Perfect weather and road identification markers. Happens with oncoming vehicles in normal path of travel as well as when there is a break in painted lines on the roadway. This creates a serious potential for an accident injury or death. Happens consistently.
I [XXX] was driving at around 50mph with 100% visibility and in few seconds I got in to fog ( see pic shows clear condition ). I took of the accelerator and tesla slow down but not like it normally does auto braking ( hold mode ). The car in front of me that I didn't see was in the dense fog section in full stopped state and I crash into her. With no visibility and driver in front in full stop condition I could not avoid accident. I had no time to react. At the time crash my speed might be around 10/15mph. The point I am trying to make is Tesla Y model which is using Camera based collision prevention didn't delect car in front of me maybe because of fogged camera. Tesla Y didn't warned me for collision to avoid car crash. Tesla Y also blanked out on screen, didn't show me lanes which in normal case does. On the screen usually it show all the car moving around plus the object around the car but it didn't display anything. Tesla Y completely fails in foggy conditions as it uses camera to detect and we crashed with no warning or auto braking. I have recordings from all four cameras recorded and also collision. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Tesla Model Y 2023 running on Enhanced AutoPilot (software up to date as of Nov. 19, 2024) on a highway in the rush hour when traffic is moving at the speed of 5 - 30 mph, failed to identify the trailer in the front and sped up. I had to take over control, apply brakes to avoid the rear-ending the trailer in front of me. Tesla was speeding up as if the road was open. In the computer display it does not show any traffic in front of the car. The trailer did not have any reflectors in the backside, but had working tail lights that would light up only when the trailer applied brakes. In the attached picture, blue Tesla is my car. There were no warnings of any kind of malfunctioning in my car. Highway safety can probably improve regulations on making the trailers more visible. Tesla should improve its image recognition software. Not being able to recognize a dark trailer from the dark asphalt road is a dangerous situation for Tesla cars running on AutoPilot.
Model Y s/w version 12.5.4.1 The model Y can be made to oscillate in the travel lane at highway speeds I think I experienced this at 70-75, it would seem to apply at any capable speed. Proper behavior: 1) driving on the highway in FSD 2) trigger the left or right turn signal to initiate a lane change by automation. What actually occurs: 1) driving on the highway in FSD 2) hold the turn signal in the desired up or down position to initiate a lane change. 3) the Tesla begins to switch lanes, and will continue to further its lane change provided you continue to hold the turn signal (up/down). 4) If you release the turn signal input "early", that is prior to the Tesla determining that the new lane is the current lane, it will immediately begin reverting to the original lane that you attempted to leave. 5) It begins to over correct, requiring maybe 5 damped oscillations. Its very uncomfortable, and exposes a vehicle on the edge of control - the vehicle is not traveling neutrally on its suspension. To be clear, it is damped, but I don't see how it could be described as stable at highway speeds.
Tesla Full Self Driving (Supervised) with version 12.5.4.1 Overview: Drove round trip from Las Vegas to San Diego and around San Diego utilizing FSD as much as possible. Much if it works very well, however I believe Tesla is aware of some specific short comings (because they have good engineers and are safety aware). 1) Lane ending merging gets an 'F' from several incidents: 1A) The most dangerous was upon entering the [XXX] from the Tesla Supercharger station at Yerma, Ca - [XXX]. The entrance ramp lane ends, and a pickup with a towed trailer happen to be parallel with my FSD Tesla as the lane ended. The Tesla showed no awareness of the impending collision. I braked hard to avoid the collision. 1B) In San Diego, entering a freeway the Tesla got confused while still in the right hand lane, and ultimately threw a critical error - something like 'autonomous steering system failure, take over immediately' with a red full screen alert. 1C) Merging on a freeway connector overpass with multiple lane consolidation, the Tesla failed to understand available openings and became confused causing left and right oscillations in the steering trajectory (at very low speed). 1D) Frequently is not aware of other vehicles as lanes end, causing unnecessary conflicts with other vehicles, and close calls. Tesla should publish a letter grade for the sub-features of full self driving. the federal safety agency should publish a standard list of sub-features - for example: A) Lane keeping with traffic flow B) Recognizing stopped traffic at highway speeds (i.e. sudden traffic jams) C) Merging cooperation D) Lane ending scenarios E) Maintaining single lanes (i.e. not darting across multiple lanes to achieve an unrealistic left or right turn). The success in many areas of FSD can lead to a sense of competence in the FSD, and to oversights by a human supervisor about what the likely deficiencies are. How does Tesla, or a human know where the risks are if there are no standards, or measurement INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION
Tesla FSD v12.5.4.1 tried to run a red light without stopping. Although FSD has a multitude of other issues when it comes to breaking traffic laws running Red lights shouldn't be one of them. Luckily I was able to override the system and no one was in the area to get hurt and no property damage.
When using cruise control (tesla calls it autopilot) emergency braking is applied for no known reason. At one location on my morning commute at highway speed it occurs every day at the same location, at other times it is random. This increases the risk of a rear end collision with a following vehicle. I have not reported this to tesla. A friend reports that his 2023 model y also brakes unexpectedly at that same location where it occurs for me. If driving without cruise engaged the problem does not occur.
New version of Autopilot software install is very unsafe. It aborts multiple times. It also accelerates when it should be stopping or slowing to make a turn.
We have had numerous incidents of sudden and unexpected braking. Earlier this month while rounding a curve with adaptive cruise control enabled, the car aggressively braked when it saw an oncoming semi safely in the other lane. It was good there were no cars behind us or no doubt they would’ve rear-ended us. Last night - like so many other times the past year or so - I was pulling into a parking spot with a bush in front and, only a few feet in, the car slammed the brakes on even engaging ABS. Usually the warning system just makes a sound or gently applies this brakes but this was jarring. Everyone in the car lurched forward. The date below is from the incident related to the semi. That could have been very bad. My Subaru Outback uses sonar and I’ve never had these sorts of problems.
I was fully stopped at red light of intersection of [XXX] . Suddenly my vehicle accelerate it self and start auto drive at high speed and malfunction, hitting multiple parked vehicles. My vehicle was on auto holding brake feature. I was not able to control my vehicle, even when I tried pressing the brake. No warnings or alarms from my vehicle when crashes into multiple parked cars. On [XXX] incident happened. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Emergency braking and alerting engaged. There were no vehicles or objects in front of my vehicle at the time. The braking was hard enough to engage the ABS and bring the car from 40mph to 5-10 mph, risking a rear end collision if someone was behind me. I have owned the car just over 1 year, this is the first time this has happened. No warnings or other errors appeared before the incident and no errors are present after the incident. Neither the dealer or anyone else has inspected the vehicle. Conditions: Dry, Night (9:50pm) no cruise control or lane keeping functions enabled, no cars or objects were seen in front of the vehicle.
On [XXX] , south of Austin, north of [XXX] , on both directions, there are many turn lanes on either side. These turn lanes fork from either of the two highway lanes and do not have clear lane markings (by design, not due to fading) until the lane width is full. Tesla Autopilot with lane assist will, at multiple times along this route, center the car between the current lane and the emerging turn. Once the lane markings begin , the car will violently jerk back into a lane. Avoidance of these situations requires a takeover. Along this route, this is particularly dangerous on banks, hills, and in traffic (even with max following distance configured) due to reduced visibility of the start of the lane markings. One example of this is at [XXX] , although there are many others along this route in both directions. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Several times in the last few months I have had extremely hard braking on the highway when using adaptive cruise control (called Autopilot by Tesla). It has happened on a few different highways ([XXX] in Arizona, [XXX] in New Mexico, [XXX] in Colorado) all when going between 65-75 miles per hour. Thankfully, in most cases, there was no one directly behind me or there almost certainly would have been an accident. In one case a colleague of mine was following me and had to slam on the brakes, too, but she avoided an accident by reacting quickly. In all cases the road in front of me was empty of traffic and there was no warning that the brakes were about to be strongly applied. In some cases the car seemed to react to a turn in the highway, or maybe an uphill or downhill section, but it is unclear to me. In all cases the brakes were applied with a lot of force, and in all cases it was pretty scary. This seems like a huge safety issue with the adaptive cruise control of my Tesla Model Y. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Date of incident 9/9/24 11:15 AM 2023 Tesla Model Y traveling north bound I-15 using Tesla Autopilot intending soon to exit Pioneer Crossing / American Fork UT in the far right lane — vehicle made sudden move to right glancing off wall causing scraping damage to right front quarter panel, and hub cap. Although I stepped on the brake in attempt to take control of the vehicle I immediately experienced uncontrolled acceleration and difficulting in steering. I chose not to exit and fought to keep the vehicle in varying freeway lanes attempting to brake to which the vehicle continued to attempt to accelerate against the braking, I also simultaneously and frantically continued to push the right stalk upwards in attempt to disengage Autopilot assuming that was causing the unintended acceleration. I was fighting to keep the car in a lane with faulty steering at time awakwardly steering to avoid slower moving vehicles. I eventually ended up coming to a complete stop in the middle lane of I-15 north bound 9/10ths (nine tenths) of mile north of my intended exit (mile post #278 Pioneer Crossing). Because of faulty controls I was afraid to try to move the vehicle to the side — I immediately put on emergency flashing lights and called 911 on my cell phone. While nervously waiting for emergency services approaching vehicles slowed and made their way around me — per instruction I stayed in my vehicle with seatbelt on. One large pickup truck struck my vehicle driverside rear as he passed by and failed to stop. Utah Highway Patrol and Fire Department Ambulance arrived within approximatley ten minutes. Two highway patrol officers stopped traffic and assisted in me slowing driving my vehicle to the center emergency lane. One office stayed with me until tow. He commented the right rear wheel appeared not aligned correctly suggested the rear axle was possibly broken. I was not injured beyond being extremely frightened. No passengers.
First time when it happened, i was able to control and It went to back to normal. I did not pay attention after. Second time I took right turn and the car drove in left lane but this time I felt steering was rigid and was unable to control the Steering and hit a tree. Driver seat air bag was deployed and all doors were locked. Gel from air bag burned my right hand wrist.
2023 Tesla Model Y has frequent phantom braking issues when using cruise control. Let me clarify I am not using any sort of auto-pilot or self driving options. I am simply using cruise control. The incidents that cause many braking issues are unjustified to the point I have no idea what the Tesla may have recognized to make it slam on brakes. Very dangerous
Driving using adaptive cruise control on [XXX] in Nebraska. Sunny, dry day, no cars or trucks around us. Speed approx 80. Vehicle unexpectedly brakes very hard. Was able to recover by accelerating but very dangerous if there had been a vehicle following behind us. Car has done this many times since purchased. Will avoid using cruise control. It is not safe! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Full self driving version 12.5.1.3 has run through red lights on two occasions in past three weeks. This is completely unacceptable and software must be recalled. Suggest that Tesla should be reimbursing customers subscription fees paid.
The car suddenly slam on the breaks for no reason especially during night time. Happens every day on certain roads
Driving north on [XXX] just north of Red ond Oregon on a 2 lane section at sunrise with traffic aware cruise control set the Tesla braked aggressively when a semi approached in the oncoming lane. Neither vehicle crossed the center line but the crash alarm blared and the car braked almost causing a rear ending accident. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Adaptive cruise control frequently rapidly decelerates (phantom braking). This can occur on empty roads in excellent weather conditions, but happens every time I have used the cruise control. The rapidity of the deceleration creates a significant risk of being rear ended. I have stopped using cruise control as it is too dangerous. This has been a noted problem on multiple Tesla models for multiple years. So far Tesla or the federal safety agency has not addressed the problem.
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