The vehicle was taken to an offical Tesla Service Center for driver's seat foam repair. Following the service, the vehicle was returned to me in an extremely hazardous condition with severe assembly oversights on the driver's seat structural mountings: The rear-left bolt securing the driver's seat frame to the vehicle floor was COMPLETELY MISSING. The rear-right bolt was left ONLY HALFWAY THREADED and loose. The seat side trim and foam were improperly reinstalled. Safety Risk: An unanchored driver seat poses a critical safety hazard. During normal driving, the seat shifts and clunks on turns. In the event of a crash or hard braking, an unbolted seat can detach or structural seat rail failures could occur, severely compromising restraint systems (seatbelts/airbags) and causing life-threatening injury to the driver. Inspection Availability & Symptoms: The loose and missing bolts are visually confirmed, documented via photographs and videos, and remain available for official inspection upon request. Symptoms began immediately after picking up the vehicle from the service visit. this is a physical mounting fastener omission by service technicians.
Tesla Model Y harsh shifting problems
43 of the 4,374 owner complaints about the Tesla Model Y describe harsh or hard shifting, most of them for the 2023 model year.
- owner complaints
- 43
- worst model year
- 2023
By model year
Often reported together
Ball joint 15Steering noise 4Power steering loss 4Knocking 4Grinding brakes 3Jerking 2Wipers 1
What owners say
Noticed a clunking noise from the front of car. Put in a service request via the Tesla app. It said it was fin to drive and made an appointment for 2 weeks later. 1 week later, there was a very loud noise and settling of the car. 2 bolts were on the ground and the left front wheel lost steering control. The bolts secure the lower control arm. This would have been catastrophic if it had occurred while driving.
While driving normally, the vehicle experienced a sudden mechanical failure without any prior warning or dashboard alerts. We heard a loud clunking noise followed immediately by a very loud "pop" or banging sound. Upon pulling over safely, we discovered that two large bolts had completely detached and fallen out from the front suspension assembly. Furthermore, structural components underneath the vehicle were visibly fractured, cracked, and hanging down. The vehicle was completely disabled and unsafe to operate, requiring and immediate flatbed tow directly to the Tesla Service Center. This failure matches the precise parameters of the active the federal safety agency investigation, Preliminary Evaluation PE26006, opened on July 29, 2026, regarding front lower lateral link detachments and fractures in 2021-2023 Model Y vehicles. Current Vehicle Status: The vehicle is currently at the Tesla Service Center awaiting fully diagnosis and structural repair assessment. Photos of the detached bolts and the cracked hanging structural components have been fully preserved as physical evidence.
What failed: Front and rear suspension and drive components; the root cause is not resolved. Since at least June 2025, my 2021 Tesla Model Y Dual Motor (110,864 miles) has made a grinding, clunking and knocking noise, loudest at the front on the driver's side. It now happens on almost every drive, including on the highway, and the car sometimes shakes at speed. The vehicle is available for inspection on request. Safety risk: We drive this car with our young family, including on the highway. I am worried a suspension part could fail and cause loss of control. On XXX Tesla's technician wrote that the rear knuckles "have play and need to be replaced soon"; they have not been replaced. My car is also in the model years covered by the federal safety agency's XXX preliminary evaluation of front lower lateral link detachment on 2021–2023 Model Y. No crash or injury so far. Confirmed by a service center: Partly, by Tesla Service.XXX ([XXX]): confirmed front suspension noise and replaced both front lower lateral links and compliance links ($1,620.03); the noise continued. XXX [XXX]): verified a rear humming noise and a split rear drive unit bushing. XXX replaced the rear drive unit, verified front vibration on a test drive, and noted the rear knuckle play. XXX: verified front grinding, attributed it to brake wear, and did brake burnishing; no change. SXXX: unable to replicate. I also reported a noise on XXX Inspections: Tesla Service only. No police or insurance involvement. Warning lights: None related to this that I have noticed. I sent Tesla written notice on XXX THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
I am reporting a front suspension mechanical failure on my 2023 Tesla Model Y. The vehicle developed a clunking/clicking noise from the left-front/front suspension area, most noticeable when turning the steering wheel at low speeds or while stationary. The noise was first noticed around December 2025. It was intermittent, more pronounced in colder temperatures and after the vehicle had been parked for an extended period. It sometimes also occurred during larger steering inputs after driving straight for a while. The vehicle had previously needed wheel alignment correction, including abnormal left-front alignment values. I took the vehicle to a Tesla Service Center. A Tesla technician reproduced the noise and inspected the front suspension. The final repair record states: "Technician verified a clunk from the front when steering back and forth at low speeds. Inspection of the front suspension indicated loose lateral links or worn bushings, and subframe nuts were broken." Tesla replaced the following parts under the Basic Vehicle Limited Warranty at no charge: - Front subframe assembly (P/N 1044531-00-C) - Front lower lateral link assembly, pair (P/N 1188341-00-C) - Front lower compliance link assembly, RH (P/N 2188359-10-B) and LH (P/N 2188354-10-B) - Associated bolts and nuts Tesla also checked and adjusted the four-wheel alignment, followed by a post-repair validation test drive. This was not a subjective noise complaint. The fault was physically reproduced by the technician and confirmed by disassembly and inspection, which found broken subframe nuts and loose/worn lateral link bushings, requiring replacement of the entire front subframe and both front lower suspension link pairs. No crash, fire, injury, or component separation occurred. I am concerned that had this connection continued to deteriorate, it could have affected front suspension geometry and vehicle control. I request that the federal safety agency include this case in any related safety defect investigation.
Every little bump or weight shift my car makes, the rear suspension makes a creeping slide. I've already had to replace control arms in tube front suspension for a loud clunking noise
My 2023 Tesla Model Y suffered a critical factory safety defect: under-torqued front suspension lateral link bolts, causing dangerous clunking noises under Autopilot. The official Tesla Invoice verified the defect and noted it was re-torqued to spec. Crucially, a close friend owning an identical 2023 Model Y in [XXX] experienced the exact same suspension noise. Upon inspecting his car, the Littleton facility attempted to exploit his lack of information by issuing a deceptive out-of-pocket diagnosis estimate of $240.00 instead of honoring the active bumper-to-bumper warranty. Tesla only backed down and waived the fee to $0.00 after being confronted with my personal repair invoice as leverage. This proves Tesla is actively executing predatory billing and hiding a systemic batch safety hazard from uninformed consumers. Regulatory investigators can verify this pattern by auditing the Littleton Service Center's internal torque check logs and warranty waiver histories for 2023 Model Y vehicles. Furthermore, after touchless app-pickup on XXX, Tesla staff omitted any key card communication. Two weeks later, after discovering my physical key cards were missing, I initiated a brand-new service request to inquire, and agent Tony admitted they were left at the front desk, exposing that Advisor Luis Rodriguez falsified records on XXX by logging that the vehicle was retrieved on XXX. This constitutes bad-faith warranty denial, record alteration, and predatory consumer deception. I formally reported this severe failure directly to Tesla Global Compliance on XXX, but have received absolutely zero response to date. Full PDF report of my personal logs provided. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
I am getting a creaking and clunking sound in my front passenger side suspension. It happens when I turn and go over bumps.
Defect Summary: Front suspension lower lateral link bolt backing out / stripped internal subframe weld-nut threads. Incident Description: While driving, the vehicle developed front-end suspension instability / clunking. Upon inspection by Tesla Service, technicians determined that the lateral link attachment bolt stripped the internal subframe threads, requiring a complete $4,599 subframe assembly replacement. Safety Risk: Lateral link bolt separation causes a complete loss of suspension alignment and wheel control without prior warning or dashboard alerts, creating an immediate crash hazard at highway speeds. Manufacturer Response: The defect manifested immediately prior to logging the ticket at 20 miles past the Basic Vehicle Limited Warranty limit). Tesla refused warranty coverage, treating a known structural fastener defect as customer wear-and-tear and demanding $4,599 for subframe replacement.
--torn bushings on both the lateral and compliance links --my understand is that torn bushings, if they completely failed, could cause a wheel to lose its rigid control causing the control arm to shift wildly, causing severe steering wander, loud clunking noises over bumps, unstable braking, and rapid, uneven tire wear. In worst-case scenarios, it can lead to a sudden loss of vehicle control and at worst cause an accident --also, this can also cause alignment issues and excessive tire wear--in my case, the torn bushings caused the front tires to chunk --three dealerships, including Tesla, confirmed the issue, including that it likely impacted the alignment and tires --the earliest symptoms were uneven tire wear: 1) all four tires from my first set were chunking and had to be replaced; 2) the front two exhibited the same chunking and have yet to be replaced
Related recalls
No recalls on record for this model year.
Questions about the Tesla Model Y harsh shifting
Which Tesla Model Y years have harsh or hard shifting problems?
The model years with the most reports are 2023 (22 complaints), 2021 (8 complaints) and 2026 (8 complaints).
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