2015 Trails West Classic II problems

Filed Jul 19, 2015 · Wheels · 700 miles · WA

Nearly brand new (three month old trailer) front axle broke/snapped off completely on right hand side causing the entire front right wheel assembly to completely come detached. Wheel flew across the highway. Was hauling a horse at the time with 5 people in the hauling vehicle. There is nothing holding the front axle in place. Upon contacting the manufacturer headquarters, a service representative named "kurt" instructed me to haul the vehicle myself to have what he called a "clearly defective axle/part" 25 miles north to be repaired. I asked if it was safe to haul, he responded "well, it should be". I was uncomfortable hauling a trailer on a highway with the knowledge it was missing a wheel, listing to one side, with an exposed, unsecured axle. After multiple calls to the dealer and manufacturer, I was told that someone will pick it up and haul it to be repaired under warranty. I understand that defects occur, however, that the manufacturer told me to haul it, with a broken axle and missing wheel, is alarming.