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January 2, 2014 Service bulletin

"Issue: apple ios, and android phone issues after software updates. the customer may report a range of...

Jaguar technical service bulletin SSM-69078 for 2009-2014 Jaguar XF, 2010-2014 Jaguar XJ and 2006-2014 Jaguar XK and others.

Bulletin number
SSM-69078
Component
Electrical system: software
Summary
"issue: apple ios, and android phone issues after software updates. The customer may report a range of problems with their phone connection, audio quality or phonebook which have started to happen after the phone was manually or automatically software updated. The customer may not be aware of an automatic update so this ssm is recommended on any bluetooth phone issues experienced. Cause: phone software is beyond the control of jaguar land rover and its compatibility with our systems can only be tested and approved / disapproved once released by the phone company. Phones can switch from working well to extremely poor performance or vice versa after an update."

Owners of these vehicles have filed 51 complaints in the electrical category.

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