"Issue: a customer may report that their phone, disconnects during or after phone calls, shows as paired...

Bulletin number

SSM-70698

Component

Electrical system: software

Summary

"issue: a customer may report that their phone, disconnects during or after phone calls, shows as paired but not available, is not showing as paired but is available, is difficult to pair, audio fragments when streaming music and/or other unexpected behavior. Cause: this can be a result of reduced phone power due to the following:- • battery life software update on the customers device, • other applications running in the background on the customers device (such as games, social media apps, searching for numerous paired devices). • a break in the line of sight from the iam to the customer device (e.g. Device in pocket causing attenuation by the human body). • anomalies introduced with software updates of device that may reduce the effectiveness of authentication between the customer device and the vehicle. Note: these issues are well documented on official phone manufacturers “support” web sites."

Owners of these vehicles have filed 51 complaints in the electrical category.