"If you receive a customer concern of a no crank / no start condition during very cold temperatures, the...

Bulletin number

07-89-15R

Component

Electrical system: instrument cluster/panel

Summary

"if you receive a customer concern of a no crank / no start condition during very cold temperatures, the ig1, ig2, acc1, acc2 and/or the egi main relays may be the root cause and require replacement. It is generally reported that the car starts normally after an overnight soak. After the initial start, the customer drives a short distance then shuts the car off (example: at a gas pump or coffee shop). After the time that it takes to pump their gas or get their coffee, they return to the car and it will not start. The customer may also notice the instrument cluster and/or interior lights are not illuminating along with the HVAC being inoperative. The source of this condition has been identified as condensation flash-freezing inside the relays. This bulletin provides a service procedure for replacement of all 5 relays, 4 of which are located together in the vehicle’s interior fuse box (f/b) and the egi main relay which is located in the under-hood main fuse box (m/b). "

Owners of these vehicles have filed 524 complaints in the electrical category.