15404 - customer satisfaction program. certain vehicles may have a condition that if involved in a...

Bulletin number

15404

Component

Electrical system: software

Summary

15404 - customer satisfaction program. Certain vehicles may have a condition that if involved in a non-deployment crash may not automatically activate any post-crash actions, including an automatic crash response (acr) call from onstar, door unlock, interior lamp illumination, hazard lamp activation, HVAC blower shutdown, and fuel pump shutdown. A non-deployment crash event is not severe enough to deploy the seat belt pretensioners or airbags. All post-crash actions including an onstar acr call will function as designed for any crash with a seat belt pretensioner or airbag deployment. The onstar buttons can be pressed to request help, if needed. Dealers are to reprogram the sdm, or in some instances, replace the sdm.

Owners of these vehicles have filed 156 complaints in the electrical category.