Subaru of america, inc. (soa) quality assurance has identified an increase in the number of cracked...

Bulletin number

12-192-15

Component

Visibility: windshield

Summary

Subaru of america, inc. (soa) quality assurance has identified an increase in the number of cracked windshields on some 2015 and 2016my legacy and outback models. Further investigation has determined the root cause for many of these failures to be the ceramic materials used for the black-colored printed perimeter combined with the silver-colored material used for the wiper deicer portion of the windshield glass. In response to this increase, soa is extending the original warranty on applicable factory-installed windshields to 5 years / unlimited miles. This warranty extension will cover windshield replacement a maximum of one time where applicable on a vehicle with a VIN prior to those listed in the production change information on page 2 and meeting the guidelines outlined in this bulletin. Note: always perform a vehicle coverage inquiry on subarunet to determine eligibility for this warranty extension before proceeding. See sample inquiry result below. The VIN should also be checked for any open campaigns or recalls at this time.

Owners of these vehicles have filed 293 complaints in the visibility category.