"Issue: a customer may report that the boot /trunk lid is intermittently failing to lift open, especially...

Bulletin number

SSM71863

Component

Structure: body: trunk lid

Summary

"issue: a customer may report that the boot /trunk lid is intermittently failing to lift open, especially at lower temperatures. Comparison with a vehicle in showroom / workshop conditions stored at higher temperatures will also indicate this. Cause: the xf vehicle has a 'lift assist' system, and its operation is dependent on temperature,the lower the temperature the more likely the boot / trunk lid will not self-open. The system will always have enough pressure to support the boot / trunk lid, once fully opened."

Owners of these vehicles have filed 16 complaints in the body category.