Issue: customers reporting that the deployable side steps are failing to deploy

Bulletin number

SSM66257

Component

Electrical system

Summary

"issue: customers reporting that the deployable side steps are failing to deploy. Cause: if a customer is driving in automatic terrain response program's then under certain road conditions the vehicle will seamlessly switch between any of the 5 operational modes without notifying the customer. This feature is to give the customer the most enhanced driving experience possible."

Owners of these vehicles have filed 16 complaints in the electrical category.