"Issue: if the driver's door is closed at the exact time as the transit relay cuts power to the car and...

Bulletin number

SSM60677

Component

Latches/locks/linkages: doors: latch

Summary

"issue: if the driver's door is closed at the exact time as the transit relay cuts power to the car and the door is 'soft closing', the soft close lever in the door latch may block the release of the latch claw from the door striker and thus prevent the door from opening externally. As the vehicle will be in transport mode all doors except the driver's door will be locked, therefore if this issue occurs there will be no external access via any other door to allow access to the hazard warning switch to wake the car and allow the driver's door soft close motor to recover. Cause: transit relay cuts the power to the soft close motor causing the soft close lever in the door latch to block the release of the latch claw from the door striker and thus prevent the door from opening until the hazard warning switch is pressed. The soft close motor is a standalone module and therefore does not receive transport mode in order to inhibit operation during transport."

Owners of these vehicles have filed 9 complaints in the locks category.