"Description as customer first initiative, land rover is announcing an enhancement program to ensure that...

Bulletin number

SGI14-05

Component

Electrical system: software

Summary

"description as customer first initiative, land rover is announcing an enhancement program to ensure that certain 2013-2014 model year all-new range rover vehicles are fitted with the very latest software and components to enhance the vehicle owner's experience. Vehicles within the affected VIN range may require a number of module software updates and/or replacement parts installed. This service bulletin summarizes the program content and announces additional support programs for mobility support and customer care goodwill. Beginning the week of 20 january, certain customers will receive an owner notification letter requesting them to contact their land rover retailer to schedule a service appointment to have this work carried out. This notification will begin with vehicles affected by safety recall p037, as detailed in service bulletin sre13-04. In the coming weeks, additional owners whose vehicles are not affected by safety recall p037 will be contacted to have this enhancement program completed. Ensure that the outstanding campaign details in ddw are carefully checked before repairs are started and that all necessary parts are pre-ordered for each affected vehicle."

Owners of these vehicles have filed 16 complaints in the electrical category.