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September 22, 2015 Service bulletin

Some customers may complain that the doors do not lock / unlock when pressing the request switch

Mazda technical service bulletin 09-038-15-3080 for 2007-2015 Mazda CX-9.

Bulletin number
09-038-15-3080
Component
Latches/locks/linkages: doors: latch
Summary
Some customers may complain that the doors do not lock / unlock when pressing the request switch. This may be caused by a torn or cracked request switch rubber button (a). The rubber surface of the request switch may become gradually worn out by repeated use. Water may enter the request switch and cause a short-circuit of the electrical system. To eliminate this concern, the thickness of the rubber button has been increased from 0.6 mm to 1.8 mm to improve wear resistance.

Owners of these vehicles have filed 2 complaints in the locks category.

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