"Concern customers may report that the powered tailgate is intermittent in operation, cannot be opened, or...

Bulletin number

SSM71971

Component

Structure: body: tailgate

Summary

"concern customers may report that the powered tailgate is intermittent in operation, cannot be opened, or fails to close on request. This can be either intermittent or permanent fault. Action an extensive diagnostic flowchart is attached to guide the technician through diagnosing the correct symptom, cause and resolution. It is important that this is followed correctly in order to resolve the concern. Any relevant dtcs should be logged and reported on the warranty report. If possible, also report the “feedback id” number as well."

Owners of these vehicles have filed 19 complaints in the body category.