Electrical system: software

Bulletin number

P6335 QX80 ECM R

Component

Electrical system: software

Summary

ECM Reprogram Retailer Inventory Retailer Announcement Infiniti is conducting a retailer inventory service action to Update Electronic Control Module (ECM) software on 1,874 specific 2017 QX80 vehicles identified in Service Comm. On the affected vehicles, the ECM software is being updated to refine the MIL illumination logic for the exhaust gas temperature sensor. Affected vehicles are not subject to stop sale and are either currently in retailer inventory or assigned and in transit to the retailer. Infiniti requests retailers complete this software update prior to sale to ensure client satisfaction. What Retailers Should Do PLEASE FOLLOW THE ATTACHED REPAIR INSTRUCTIONS: 1. Verify if vehicles are affected by this client satisfaction initiative using Service Comm I.D. P6335 - New vehicles in retailer inventory can also be identified using DCS (Sales-> Vehicle Inventory, and filter by Open Campaign). - Refer to IPSB 15-286 for additional information - Please continue to check newly arriving inventory for campaign applicability. 2. Use the attached procedure to install the updated software. 3. The service department should submit the applicable warranty claim for the action performed so it can be closed on Service Comm and release the vehicle. Retailer Responsibility It is the retailer?s responsibility to check Service Comm using the appropriate campaign I.D for the inspection status on each affected vehicle currently in new vehicle inventory. Infiniti requests retailers to perform this repair on new vehicles in inventory prior to being retailed to ensure client satisfaction.

Owners of these vehicles have filed 5 complaints in the electrical category.