January 6, 2017 Service bulletin

AVN 4.0 software update for ?bluetooth phonebook downloads at every vehicle start?

Kia technical service bulletin TSB-ELE115 for 2016-2017 Kia Sorento.

Bulletin number: TSB-ELE115
Component: Electrical system: software
Summary: TSB: AVN 4.0 SOFTWARE UPDATE FOR ?BLUETOOTH PHONEBOOK DOWNLOADS AT EVERY VEHICLE START? - This bulletin provides the procedure for updating the AVN 4.0 (Audio/Video/Navigation) software on some Sorento (UMa) vehicles that frequently display a ?Priority phone pop-up? or ?Phonebook download pop-up? at vehicle startup. Additionally, voice guidance that the phonebook is downloading is heard and the customer is unable to stop or skip the voice guidance. This concern typically happens when more than one (1) phone has been paired. Follow the procedure outlined in this bulletin to improve the AVN 4.0 logic.

Owners of these vehicles have filed 205 complaints in the electrical category.

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