The customer complains that the Audi connect online service in their 2012-2013 A6 or A7 vehicle only...
Audi technical service bulletin A911630 2039515- for 2011-2013 Audi A6 and 2011-2013 Audi A7.
- Bulletin number
- A911630 2039515-
- Component
- Electrical system
- Summary
- The customer complains that the Audi connect online service in their 2012-2013 A6 or A7 vehicle only reaches 2G service. The customer has received a letter from T-Mobile and/or Audi of America regarding the issue. The VIN on the letter matches the VIN on the vehicle that is being serviced. The vehicle can be within or outside of the New Vehicle Limited Warranty. A telephone module that supports 3G service on the 1900MHZ band was installed beginning with model year 2014 vehicles. No repairs are necessary for model year 2014 vehicles and later. Video shows the service procedure.
Owners of these vehicles have filed 36 complaints in the electrical category.
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