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August 4, 2017 Service bulletin

Some customers may experience the 8-inch center display sometimes turns black while driving

Mazda technical service bulletin 09-034-17-3379 for 2016-2017 Mazda CX-9.

Bulletin number
09-034-17-3379
Component
Equipment
Summary
Some customers may experience the 8-inch center display sometimes turns black while driving. When the display turns black, the sound (for navigation or audio system) can still be heard and the volume can be controlled. The center display may return to normal after turning the ignition switch off, then on again. This concern may be caused by internal noise within the center display, which disturbs the integrated DC-DC converter and results in no power for the display. To eliminate this concern, the hardware for the center display has been modified.

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