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January 15, 2016 Service bulletin

RA2 RG2 RJ2

Jeep technical service bulletin 08-006-16 for 2014 Jeep Grand Cherokee and 2014 Dodge Durango.

Bulletin number
08-006-16
Component
Steering
Summary
RA2 RG2 RJ2 Radio Enhancements This bulletin involves updating the radio's software. The customer may notice one or more of the following: · Potential for inoperative or blank radio display. · Radio displays message ?Please insert update USB?. · AM/FM presets lost over an ignition cycle. · iPod Synchronization will be incomplete causing the voice recognition to be inoperative. · Display shows multiple USB media song titles in the browse menu. · System incorrectly comes up in Aux mode. Unable to change CD tracks with steering wheel controls. · May be able to change AM/FM frequencies while changing SXM frequencies. · Display screen dim. · Paired phone list is deleted after ignition cycle. · Not able to pair phone. · Unable to delete paired device from list. · Removed the ability to pair phones while the vehicle is in motion. · Voice command not able to play new text messages. SXM presets are lost at times. · SXM disappeared and failed to re-register. · Intermittently the wrong selected media is played. · Noises (pops and cracks) for AM/FM. · Audio controls are locked out after using Voice Recognition (VR). · iPod will not resume playing after phone call. · iPod ?Repeat? function is not turned on. · iPod songs not accessible through VR without ?genre?. · iPod shuffle does not continue after ignition cycle. · Not able to restore to default setting. · Potential for battery draw on E-Call function. · Steering wheel control seek up/down function not working. · Steering wheel control press and hold skipping channels. · Intermittently the wrong pop-ups or displays are shown. · Intermittently the phone or media will freeze. · Presets or clock setting are lost after software updates. · Climate ON/OFF pop-up will not longer appear. · Cannot change media source to Disc. · Wrong EQ setting being used. · Mute function not working correctly. · No audio on phone calls.

Owners of these vehicles have filed 93 complaints in the steering category.

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