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September 12, 2017 Service bulletin

Knocking noise from the front and/or rear shock absorbers when driving over rough roads or speed bumps

Mazda technical service bulletin 02-008-17-3354b for 2008-2015, 2017 Mazda CX-9 and 2017 Audi RS 7.

Bulletin number
02-008-17-3354b
Component
Suspension: rear: shock absorber
Summary
Some vehicles may experience a knocking noise from the front and/or rear shock absorbers when driving over rough roads or speed bumps. The noise may be caused by damage to the inner seal of shock absorber, resulting in fluid seepage. To eliminate this concern, modified parts with improved oil sealing performance have been established as service parts.

Owners of these vehicles have filed 112 complaints in the suspension category.

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