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November 30, 2016 Service bulletin

Hands Free Module

Jeep technical service bulletin 9002718 for 2015-2017 Jeep Wrangler, 2015-2017 Chrysler Town and Country and 2016 Chrysler 300 and others.

Bulletin number
9002718
Component
Electrical system
Summary
Hands Free Module - Convergence Telematics Module (CTM) Before replacing the Hands Free Module (HFM), please contact Gaurav Saxena at cell (248) 260-0583 or Tim Kraft at cell (248) 766-5826 ~ IMPORTANT - do not reset the HFM, clear codes or perform a battery reset before calling. Engineering is currently root causing this issue and your assistance is greatly appreciated. Seeking vehicles with HFM in a locked state, inoperative, or offline. If unable to reach this person within 15 minutes, then proceed with the necessary repair.

Owners of these vehicles have filed 539 complaints in the electrical category.

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