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December 9, 2015 Service bulletin

Technical Bulletin (Car-Net Unresponsive

Volkswagen technical service bulletin V911513 2038669 for 2014-2016 Volkswagen Jetta, 2014-2016 Volkswagen Passat and 2014-2016 Volkswagen Beetle and others.

Bulletin number
V911513 2038669
Component
Electrical system
Summary
Technical Bulletin (Car-Net Unresponsive - Verizon Telematics Service Interruptions and Outages): When beginning diagnosis for customer concerns related to functionality of the Car-Net system, it is important to understand that the symptom(s) may not be related to any problem with the vehicle itself. If there are any problems with the AT&T 3G service and/or a service interruption or outage with the Verizon Telematics system, one or more Car-Net functions may be inoperative. This document discusses the diagnosis, and potential remedy of the issue.

Owners of these vehicles have filed 521 complaints in the electrical category.

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