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June 19, 2013 Service bulletin

VOLKSWAGEN DEALERSHIP COMMUNICATION (Service Action 20T8 Install Misfueling Guard): Volkswagen has...

Volkswagen technical service bulletin Dealer Letter - for 2009-2012 Volkswagen Jetta, 2010-2012 Volkswagen Golf and 2009-2012 Volkswagen Jetta Sportwagen.

Bulletin number
Dealer Letter -
Component
Fuel system, diesel
Summary
VOLKSWAGEN DEALERSHIP COMMUNICATION (Service Action 20T8 Install Misfueling Guard): Volkswagen has received feedback from some vehicle owners in localized areas who have concerns about their ability to refuel their vehicle after the 20T8 Service Action was performed. A few customers have advised that they are unable to fuel their vehicle at their preferred fueling stations or that it now takes a very long time to refuel. Volkswagen believes the root cause is attributed to damage and/or variances in diesel fuel nozzles found at fueling stations. At this time, Volkswagen has no evidence to conclude that there is any problem with the misfueling guard. Dealers should continue performing Service Action 20T8 on vehicles that show the code open in ElsaWeb. In discussing this action with customers, Volkswagen encourages to utilize the talking points in this document.

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