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March 17, 2017 Service bulletin

17068-Customer Satisfaction

Cadillac technical service bulletin GCUS-3-879 for 2016 Cadillac SRX.

Bulletin number
GCUS-3-879
Component
Structure: body: hatchback/liftgate
Summary
17068-Customer Satisfaction. In rare instances, certain vehicles, equipped with power liftgate, may have a condition in which the liftgate support strut may detach from the liftgate if contacted by an external force. If the liftgate support strut becomes detached, the liftgate could begin closing without warning, potentially contacting objects or persons within its path. Dealers will replace the liftgate strut.

Owners of these vehicles have filed 3 complaints in the body category.

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