In response to customer feedback on the performance of the InControl© Touch Pro? system, Jaguar Land Rover...

Bulletin number

SGI17-50

Component

Electrical system: software

Summary

In response to customer feedback on the performance of the InControl© Touch Pro? system, Jaguar Land Rover has developed a software update designed to enhance the robustness of the following features and functions on a limited number of vehicles within the listed Affected Vehicle Range: - System unable to read Compact Discs (CD) and/or Digital Versatile Discs (DVD), with an error message may be displayed on the Touchscreen. - Touchscreen does not refresh. - Touchscreen fails to reboot after recently being turned OFF. - CD folder names are titled incorrectly as random numbers and the audio track identification numbers are displayed in the incorrect order. - Media Player - when ripping CDs to the Solid State Drive (SSD), the files are stored and playback is in the order that they are ripped in and not sequential by track ID. - No sound while operating the Global Navigation Satellite System (GNSS) with the Touchscreen. - Voice - poor performance. - Internet - no response.

Owners of these vehicles have filed 4 complaints in the electrical category.