Electronic Power Steering (EPS) Retailer Inventor This bulletin applies to vehicles equipped with RWD...

Bulletin number

P8301 2018 Q60

Component

Power train

Summary

Electronic Power Steering (EPS) Retailer Inventor This bulletin applies to vehicles equipped with RWD (Rear Wheel Drive) and EPS (Electronic Power Steering). Retailer Announcement INFINITI is updating the previously announced quality hold (PC609) from January 11, 2018 and is now instructing retailers to reprogram Electronic Power Steering (EPS) software to the most current production level on 514 specific 2018 Q60 RWD Sport and RWD Red Sport vehicles equipped with EPS. A new campaign ID (P8301) has been assigned to differentiate which vehicles have received updated software. This campaign ID will replace PC609 in Service Comm and DBS National Service History on January 20, 2018. What Retailers Should Do PLEASE FOLLOW THE ATTACHED REPAIR INSTRUCTIONS: 1. Verify if vehicles are affected by this quality action using Service Comm or DBS National Service History ? Open Campaign I.D. P8301 - New vehicles in retailer inventory can also be identified using DCS (Sales-> Vehicle Inventory, and filter by Open Campaign). - Refer to IPSB 15-286 for additional information - Please continue to check newly arriving inventory for quality action applicability. 2. Please do not drive, sell, or trade the specific 2018 Q60 vehicles in retailer inventory subject to this quality action until the updated software has been installed. 3. Use the attached procedure to install the updated software. 4. The service department should submit the applicable warranty claim for the action performed so it can be closed on Service Comm and release the vehicle. Retailer Responsibility It is the retailer?s responsibility to check Service Comm or DBS National Service History ? Open Campaigns using the appropriate campaign I.D for the quality action status on each affected vehicle currently in new vehicle inventory. INFINITI requires retailers to perform this repair on applicable new vehicles in inventory prior to being retailed to ensure client satisfaction.

Owners of these vehicles have filed 4 complaints in the transmission category.