Electronic Power Steering (EPS) Quality Assurance Hold This bulletin applies to vehicles equipped with RWD...

Bulletin number

PC609 2018 Q60 E

Component

Steering

Summary

Electronic Power Steering (EPS) Quality Assurance Hold This bulletin applies to vehicles equipped with RWD (Rear Wheel Drive) and EPS (Electronic Power Steering). Retailer Announcement Effective immediately, INFINITI is placing a temporary retailer inventory quality hold on 504 specific 2018 Q60 RWD Sport and RWD Red Sport vehicles equipped with EPS and identified in Service Comm. INFINITI has learned the software for the electronic power steering system may not be at the current production level. INFINITI is investigating this and anticipates having revised software available by the week of January 15, 2018. Further instructions will be sent when the software is available. What Retailers Should Do 1. Verify if vehicles are affected by this quality hold using Service Comm I.D. PC609 - New vehicles in retailer inventory can also be identified using DCS (Sales-> Vehicle Inventory, and filter by Open Campaign). - Refer to IPSB 15-286 for additional information - Please continue to check newly arriving inventory for quality hold applicability. 2. Please do not drive, sell, or trade the specific 2018 Q60 vehicles in retailer inventory subject to this quality hold. Retailer Responsibility It is the retailer?s responsibility to check Service Comm or DBS National Service History - Open Campaigns using the appropriate campaign I.D for the hold status on each affected vehicle currently in new vehicle inventory.

Owners of these vehicles have filed 7 complaints in the steering category.