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June 9, 2017 Service bulletin

The Warranty Retailer Counseling Process (WRCP) is used to gauge individual retailer performance on...

Volvo technical service bulletin SMB00-288-2017-0 for 2003-2018 Volvo XC90, 2001-2009, 2011-2017 Volvo S60 and 1999-2016 Volvo S80 and others.

Bulletin number
SMB00-288-2017-0
Component
Equipment: other: owners/service/other manual
Summary
The Warranty Retailer Counseling Process (WRCP) is used to gauge individual retailer performance on objective measures over time. By setting clear performance expectations and parameters and assisting retailers in focusing on individual processes and procedures, all retailers are provided with adequate tools to help achieve the ultimate goal of qualifying for self authorization status.

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