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May 10, 2013 Service bulletin

Flash: Drivetrain Control Module (DCTM)

Jeep technical service bulletin 21-004-13 for 2011 Jeep Grand Cherokee and 2011 Dodge Durango.

Bulletin number
21-004-13
Component
Power train: driveline: driveshaft
Summary
Flash: Drivetrain Control Module (DCTM) - Transfer Case Operational Enhancements This bulletin involves flashing the Drivetrain Control Module (DCTM) Owners may indicate that they have experienced one or more of the following symptoms:Moaning or groaning noise while coasting and/or during a very light acceleration around 5 to 8 mph (8 to 13 kph).The SERV 4WD message appears and the vehicle shifts from 4WD to 2WD.Binding of the front driveline while turning on steep grades at speeds around 3 to 5 mph (5 to 8 kph).Surge/Shudder at speeds greater than 50 mph (80 kph).

Owners of these vehicles have filed 141 complaints in the transmission category.

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