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May 11, 2013 Service bulletin

Flash: Drivetrain Control Module (DCTM)

Jeep technical service bulletin 21-003-13 for 2011-2013 Jeep Grand Cherokee and 2011-2013 Dodge Durango.

Bulletin number
21-003-13
Component
Power train
Summary
Flash: Drivetrain Control Module (DCTM) - Transfer Case Operational Enhancements This bulletin involves flashing the Drivetrain Control Module (DCTM) Owners may indicate that they have experienced one or more of the following symptoms:A driveline bump is felt during acceleration at approximately 10 mph (16 kph).The SERV 4WD message appears and the vehicle shifts from 4WD to 2WD.Binding of the front driveline while turning on steep grades at speeds around 3 - 5 mph (5 - 8 kph).

Owners of these vehicles have filed 369 complaints in the transmission category.

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