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February 6, 2018 Service bulletin

This bulletin announces a design change to the front seat back upholstery retaining hooks (HOOK FLAT MAT)....

Subaru technical service bulletin 12-232-18 for 2008-2016 Subaru Impreza, 2016 Subaru Crosstrek and 2013-2015 Subaru XV Crosstrek.

Bulletin number
12-232-18
Component
Equipment adaptive/mobility
Summary
This bulletin announces a design change to the front seat back upholstery retaining hooks (HOOK FLAT MAT). The change is in response to customer concerns of discomfort coming from the center of the seat back and outside bolsters. When a hook fails, the center (flat) portion of the seat back drops inward from lack of support. If not repaired, with continued use, the seat back frame may break down the foam padding covering it. Eventually, the frame will likely wear through and damage the trim cover.

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