Special Service Program (SSP) A6

Bulletin number

SSPA6a

Component

Air bags

Summary

Special Service Program (SSP) A6 - 2016 CX-5 Passenger Frontal Air Bag Concern - MDRT TOOL RETURN - UPDATE ON RETURN PROCEDURE. On July 12th, 2018, Mazda Technical Services sent out an email extending the Mazda Diagnostic Reprogramming Tool (MDRT) service loaner program for Special Service Program (SSPA6) for an additional 7 months to improve the low completion rate for campaign SSPA6. As previously advised the MDRT Tool loaner software is expiring at the end of February 2019. New MDRT tools are being prepared to reprogram the Airbag Control Module for those vehicles that remain unrepaired. These tools will replace the MDRT currently at your dealership for this SSP. Action required: All dealers must return their MDRT SSPA6 Tool to Mazda with a Warranty Part Return Shipping label by February 28, 2019. Any MDRT SSPA6 Tool not returned to Mazda by that time will incur a $1,000.00 missing tool charge.

Owners of these vehicles have filed 19 complaints in the airbags category.