Clock, audio, HVAC or navigation settings intermittently change on their own
Nissan technical service bulletin NTB19-019 for 2017-2019 Nissan Pathfinder and 2018-2019 Nissan Armada.
- Bulletin number
- NTB19-019
- Component
- Equipment: electrical
- Summary
- CLOCK, AUDIO, HVAC OR NAVIGATION SETTINGS INTERMITTENTLY CHANGE ON THEIR OWN This bulletin applies only to vehicles equipped with NissanConnect (Intelligent Key). SERVICE INFORMATION An Intelligent Key, for the applied vehicles with NissanConnect®, has the abillity to trigger specific customized settings for the radio, clock, heating and air conditioning (HVAC) and navigation that are unique to that key, and each Intelligent Key for a specific vehicle may have different settings stored. EXAMPLE: The vehicle may be driven by more than one person, and each driver has a personal Intelligent Key. Each driver may adjust their preferred vehicle settings differently. If two or more Intelligent Keys with different stored settings are unintentionally interchanged, one or more of the following perceived issues might be reported by the customer(s). - Radio ? Presets are lost or change - Clock ? Settings are not showing the correct time due to day-light savings or the selected region (time zone) - HVAC ? Controls are set differently - Navigation ? Settings suddenly altered If any of these perceived issues are present: - Confirm if there are multiple Intelligent Keys being used by the customer(s) interchangeably, and if so, verify that each key?s settings are different. NOTE: Customer may not recognize that different Intelligent Keys are linked differently.
Vehicles covered
- Nissan Pathfinder 2017-2019 201720182019
- Nissan Armada 2018-2019 20182019
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