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August 7, 2019 Service bulletin

After the installation of a new instrument cluster, the message "Fctry" or “Factory” is...

Mazda technical service bulletin 09-031-19-3625 for 2017-2019 Mazda CX-5, 2014-2019 Mazda MAZDA6 and 2016-2019 Mazda CX-9 and others.

Bulletin number
09-031-19-3625
Component
Electrical system
Summary
After the installation of a new instrument cluster, the message "Fctry" or “Factory” is displayed instead of the odometer. This concern may also occur when a room fuse is installed in a new vehicle. Some new instrument clusters are in the factory mode setting. Factory mode cancellation is required. NOTE: The concern is applicable to Calsonic Kansei instrument clusters. Not all trim levels are affected.

Owners of these vehicles have filed 272 complaints in the electrical category.

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