Driver Airbag Module Field Quality Parts Collection Initiative Collection Initiative Summary INFINITI is...

Bulletin number

PC712 QX56 Healt

Component

Air bags

Summary

Driver Airbag Module Field Quality Parts Collection Initiative Collection Initiative Summary INFINITI is conducting a special parts collection activity on certain specific 2011-2012 QX56 (Z62) vehicles to replace the driver side airbag module free of charge. These vehicles are not subject to a recall. Instead, INFINITI is collecting a limited number of modules for engineering study. INFINITI will be notifying owners and asking them to participate in this important parts collection activity. As an incentive for participation, INFINITI is offering a complimentary oil and filter change for participating clients. NOTE: Clients should be informed that this parts collection activity is time-limited. Once a sufficient number of in-use modules has been collected, this activity will end. What Retailers Should Do 1. Verify if vehicles are eligible for this parts collection activity using Service Comm or DBS National Service History – Open Campaign I.D. PC712. 2. Retailers should use ITB19-023 to service any QX56 vehicles subject to this activity. 3. The service department should submit the applicable warranty claim for the action(s) performed so the campaign can be closed on Service Comm and release the vehicle.

Owners of these vehicles have filed 7 complaints in the airbags category.